My Mortgage Finder Reviews 

Contacted my mortgage finder to help me get another Mortgage due to my other Mortgage being interest only .
It was a long process due to my house being lease hold and before I could get the mortgage I needed to extend the lease.
Both Ellie and Harry were brilliant in sorting everything out and keeping me up to date with everything.
Ellie has been amazing all through the process.
I would highly recommend My mortgage finder.

I honestly cannot thank the team at My Mortgage Finder enough for helping me secure my mortgage and ultimately my dream home.

From the very beginning, Michaela, Kelvin, Terry and Jack were absolutely outstanding. As a first-time buyer, the mortgage process can feel overwhelming, but they guided me through every step, keeping me informed, reassured and supported throughout.

What really set them apart was their dedication when unexpected issues arose with my solicitors. I found myself in a very stressful situation, facing tight deadlines and uncertainty about whether my purchase would even go through. Although this was largely outside of their role, the team went above and beyond to help. They were making calls, sending emails, chasing updates and doing everything possible to keep things moving.

I was genuinely amazed by their level of commitment. On one particularly stressful morning, Michaela called me at 7:50am before the working day had even properly started because she was already taking action to help resolve the issues. That level of dedication and customer care is incredibly rare and demonstrates just how much this team genuinely cares about their clients.

A special thank you to Michaela, whose reassurance and support meant so much during one of the most difficult points in the process. When it looked as though the purchase might fall through and I was struggling to get answers elsewhere, her positive and encouraging email gave me the confidence and motivation to keep going.

The entire team showed exceptional customer service, professionalism, care and dedication from start to finish. I never felt like just another customer; I felt genuinely supported by people who were invested in helping me achieve the best possible outcome.

Thanks to their hard work, I secured my mortgage and my dream home. I cannot recommend My Mortgage Finder highly enough. If you're looking for a mortgage broker that truly goes above and beyond, this is the team you want on your side.

Thank you, Michaela, Kelvin, Terry and Jack—you've been amazing

This has to be one of the nicest encounters I could have had with a company.

I tried a couple of different mortgage advisors before coming to My Mortgage Finder, and had the worst experience. I thought, Ok, I will give this one last attempt. And I am glad I did.

From the first point of contact until the mortgage offer, everything was perfect.

Firstly I had a brief call asking a few questions and they booked me an appointment for the very next day.

I had a call with George, who was amazing, made me feel at ease, told me the truth about what he thought about my situation. And he guided me from there. Later that day, bearing in mind this is a Saturday, George called me back, and we went through and applied for the DIP. And it came back within half an hour.

George also sent me a Starbucks voucher so I could grab myself a coffee. This made a huge difference. I felt listened to, important, and that my decisions weren't a joke.

Every time I asked for an update (if I needed to, as they were on the ball and mostly updated me before I needed to). The previous company got angry at me and was very rude. Not these guys, though; they were nothing but professional.

Once we started progressing, Laila came on board. And what a fantastic experience that was.

If someone had asked me whether I wanted to buy a house again and go through this, I would have said no until George and Laila got on the case.

It was a dream come true, and they were amazing.

Thank you so much, guys, it means the world. And I can't wait to get into my new property.

Don't think twice, pick up the phone and give them a call. My case wasn't simple, but George and Laila made me feel like it was no bother.

Jack, Kelvin, Michala and Kerry made the whole process seem seamless! From initial call from Jack, update calls from Kelvin and Michala promptly responding to any queries I had. Great service and will use again

I can't praise this company enough , huge thank you to Conner , and Phillipa for all there help , we were stuck in a mortgage we though we would never get away from , but Conner and Phillipa worked hard to get a mortgage to suit us . We were on the verge of losing our house but thanks to this amazing company we will get to keep it and pass it on to our children. Thank you again Conner and Phillipa amazing people .

Exceptional service from Connor Mohun, Brandon Gibson, and Ellie Watson throughout our mortgage journey. Their professionalism, expertise, communication, and dedication made the entire process smooth and stress-free. They consistently went above and beyond to ensure everything was handled efficiently. Highly recommended for anyone seeking a reliable and knowledgeable mortgage advisory team.

As I was doing this solo, I felt I needed a little more guidance, they really carried me through the journey, communication was great, smooth service from application to completion.
Are the fees slightly higher? yes, but you certainly get what you pay for, at a faster pace, Would highly recommend.

MMF got us a mortgage in principle very quickly and when we found our perfect property and had an offer accepted the were quick to get us a mortgage offer. Jack, Kelvin and Michala were great throughout and would recommend MMF and this amazing team to everyone

This service has been so helpful to me in a time of great stress. The team of Jack, Kelvin, Michala and Kerry who all held my hand through the process, were always positive and encouraging. I cannot thank them enough for their support and success with my re-mortgaging journey. I am glad I found and used their service and would recommend them to others.
Kim M

Buying a house is one of the most stressful things I have ever had to go through, nevermind with adverse credit, BUT, Hayley Upton and Co and My Mortgage Finder is an absolute gem. From the first point of contact, right through to getting our mortgage offer, Hayley was always at the end of a phone call, email or even a wee WhatsApp message. I highly recommend using MMF and especially Hayley, if you're ever struggling to get a mortgage.

Ben and Faye were fantastic nothing was to much trouble with my questions,
There communication was excellent and responded almost instantly
5 start service.

I have been with My mortgage finder since 2025 when I was going through my first purchase , sadly that didn’t go through due to the sellers side and issues with it . All through this time Isabelle was really supportive and Pepper were really good and understanding of my situation . I am now on a new purchase and all three of the team have been outstanding Connor, Isabelle and Faye from the blue team . I will always use My mortgage finder as my broker as they are helpful , customer service is 5 start. Thank you guys for helping me it’s been a life line finding you .

As first time buyers we were anxious and unsure of the whole process. I cannot recommend Brooke & Ellie enough, always available to anwser any questions, explained everything fully and guided us through the mortgage process and now we have our mortgage accepted within a few weeks of just reaching out to them on a whim. Thank you both so much!

Couldn’t recommend my mortgage finder enough! Connor was amazing and would fit in calls around us including very late when needed which we appreciated. They always replied very quickly and told us everything we needed to know and updated us often. Made things really smooth. Connor, Faye and Dylan have been amazing

Extremely disappointing experience and poor handling of my mortgage application.

I applied for a mortgage in principle and was charged a £1,999 fee upfront. I was assured the process was straightforward, but the information I was given proved inaccurate, and the application was mishandled from the start. AIP was originally issued, but no full checks were conducted, after a late payment on a monthly mortgage payment due to having to pay their charges all of sudden stopped any further progress

When issues arose, communication became slow and unhelpful, and I was left to chase updates myself. At no point did I feel the situation was managed professionally or with any urgency.

I raised a complaint, but the response was dismissive and failed to address the core problems. I have since escalated the matter to the Financial Ombudsman due to the financial loss and the way the case was handled.

Based on my experience, I would strongly advise others to be cautious before paying any upfront fees or relying on the advice provided.

***UPDATE***

The situation has unfortunately worsened since my original review.

After I raised legitimate concerns about how my mortgage application and the £1,999 fee were handled, the company asked me to remove my review, stating they “can no longer work with me” due to a lack of trust.

They also told my wife that I had “called their office raging”, which is simply untrue; they called me, and I remained calm and factual throughout.

This attempt to rewrite events and pressure me into removing a fair review has only reinforced my concerns about their professionalism and transparency.

Rapid turn-around time and good responsiveness, especially thanks to from Michala. Also, Jack, Kelvin, and Kerry in the team.

We have been dealing with Laila & George who have been helping us receive our mortgage. They have been super helpful right from start, answering all of our questions, getting back to us as quickly as they can and they have been so professional from the start.
You guys are amazing! Thank you for all of your help.

5* isn’t enough for My Mortgage Finder. My wife and I were first time buyers, and the process was of course very daunting, but Harry & Emily made it seamless made sure we had no concerns at all. Excellent service, highly recommended. Thank you both so very much for making our dreams some true.

Excellent work by Hayley and the team , very effective, very efficient. She rapidly secured my mortgage. I would advise anyone to use My Mortgage in preference to approaching the big banks and other high street lenders . Much appreciated
Pete Phillips

Great advice, friendly service & communication from Kelvin, Michala, Jack & Kerry. They sorted my new mortgage in super quick time & kept me updated throughout the process