My order has not been shipped until...
My order has been shipped the day after I asked for a reimbursement. Then they said, oops, the order has been shipped, you cannot get money back. This is not honest. I have been waiting one month for it and they send it when I complain and ask money back? Do not buy here.
Reply from mymuesli NL
Hi Daniele,
Thank you for your message and your order. What a pity to hear that it didn't turn out to be a positive experience for you. I took a look at your order. I can indeed see that it took us a very long time to prepare and ship your order. As a customer you always have the right of withdrawal, however, this is subject to a maximum time, and custommixes are excluded from this. But I understand very well that you did not have a good feeling about it. You can send us an e-mail at support@mymuesli.nl. If you briefly explain why you wanted to cancel the order, then we are happy to think with you in this case. This is because the long delay you had to deal with was our fault. I hope to hear from you. I would like to remind you that our customer service is currently a little behind. So it may take a while before we send you a message back. But don't worry, we work through all messages with a lot of love and personal attention and eventually we will get to your message. Greetings Lot mymuesli NL.