Mynatal Reviews 

Scam, never received tree and comments on Instagram are removed

Scam! Don’t buy from them.
This company absolutely does not care about its customers. I made a purchase, the money was taken from my bank account, but I never received an order confirmation by email. I wrote to them through the website form, emailed them, replied to their Instagram stories — they ignore everything.
They act with complete impunity, and this will only end when someone takes them to court. This kind of service is unacceptable. To make sure my family still had a holiday, I had to buy another tree from a different company.
Do not deal with them. It’s a scam.

Paid for the pickup service of our tree - scheduled for the 16th Jan and it's now the 22nd and we had to finally get rid of the tree ourselves. It was shedding everywhere and making a mess. I wrote several emails, sent messages through their website, and even through their instagram - no response. Thankfully my credit card refunded the fee - but not sure how many people have that option. By the looks of all these reviews here - this company doesn't have their stuff together.

Our tree arrived on a completely different day than what had been requested. The tree was missing a big part of the lower branches (it was completely unbalanced). The next problem was then the pickup service which costs 30EUR. They claim to have come to pick it up twice but "nobody was home, and nobody answered when we called". We were home the whole day and received no calls. Now they have ghosted us entirely and we had to find another way to get rid of the tree. These guys are scammers. DO NOT BUY FROM THEM.

I paid 195€ for a Christmas tree with roots and delivery date was on 22 of December. The courier came on 21, but I was not at home. He said that today is the last day of delivery and he cannot come on 22. So I told him to put the tree near the door and send me a picture. He didn’t sent me a picture of the tree. When I arrived I saw a tree without roots. I paid extra 85€ for roots to plant it after the Christmas in my garden. When I contacted the courier he told me that I am lucky that I have any tree, because all trees are sold out! He told me that company will send me an email according to this situation. Of course nobody sent me any email. I sent messages on their web page, a lot of emails, messages on instagram, but nobody answered. They have no number on the website. The courier doesn’t want to give a phone number to anybody from the company…
Highly don’t recommend this company!! They just want money, nothing more!!

The tree was never delivered, all my email requests went unanswered. Order number 22230

I ordered a Christmas tree in October when it was discounted, my delivery date was on 14 December and nobody came on this date and the day after and I supper nobody will come… unfortunately I read the reviews too late. I think it’s the worst scam ever because the Christmas is ruined, we were so excited to get a real Christmas tree in Portugal on our 1st Christmas here :(

I paid 96 euros for a tree that barely has any branches. I will not be able to use not even 1/3 of my xmas decorations to decorate this tree.I reached out to the company and their explanation/excuse was that it looks that way because it is a natural tree and cannot be dense like a fake tree. BULL. I bought one last year from another store and it was natural, full and cost me the same.

They took 80 eur send very bad quality Christmas tree and did not reply on my calls, emails, social media messages. NEVER TRUST THIS COMPANY.

The Company opened an early sale with a decent discount in October. So I made an order, picked a date and started waiting for my tree.
However, at the date nobody has come. Nobody has come on the second and third day. The only communication channel they have is an Instagram account. I asked them there what’s up with my order a few times, but they just ignore my messages. Hopefully, my bank is able to perform a chargeback.

Aside of that, Christmas tree isn’t just a purchase, it’s a symbol so it needs a bit more special treatment than they provide.

Excellent quality Nordmann Christmas tree from Mynatal.pt! The tree arrived fresh and lush, with a perfect shape and strong branches. It made our holiday season extra special. Highly recommend!

Best Xmas tree deliver ever, thanks

I just remembered that I did not leave a review for the so called “Christmas Tree collection service”.

I paid 25 euro for it to be collected and no one came to pick it up.

And of course, no one replied to my emails.

And no one returned my money.

So disappointed!!!! Was waiting for my tree, all happy. A tree that is really expensive!!! I feel like Christmas is ruined!! Passed more than 8 days since they promised to deliver it, still waiting. No answer, nothing. Bad!!! 👎👎👎

I have ordered my tree in August as soon as the sales started on their shop, I have asked to be delivered on November 17th. The entire day passed by, I sent and email to understand what was going on, zero answer. So I went to Instagram and I sent a message,which was successfully ignored. I had to reply to a story they were posting about people receiving their trees, then finally someone responded and said : My oder will be delivered tomorrow (Saturday). I replied and confirmed that I will be waiting the entire day as I had made plans and needed that tree to be delivered this weekend. They have read the message at 10am and did not reply. At 4pm, seeing nothing coming, I send a new message on Instagram and the answer is: it will be delivered on Monday for sure. Another day that I'll have to wait. It is extremely disappointing that a store take care of his clients this way.
I do not recommend them at all. It does not matter if the product is good, the experience that the client is having is the most important. A very poor service, that shows that they absolutely do not care if they are failing you or not, all that matter is that the money is in their pocket, if you receive your tree good, If not that's your problem.
I certainly won't buy with them again!

I ordered a tree on 21st November for delivery in Lisbon on the 30th. It never arrived! I was told to keep waiting and be patient by customer support. Then on the 9th they ghosted me and stopped replying to my emails. I still don't have the tree (16th December). So Mynatal took my money and NEVER delivered the tree. Avoid!

I’ve ordered my Christmas tree in November for a 3rd of December delivery, and one week later it’s still not delivered. The company is refusing to refund indicating that I just need to wait and will eventually get delivered! Their customer service does not respond to my emails and the person who finally responded on Instagram insisted that I just waited a bit more. In the meantime their delivery company does guarantee a delivery in time for Christmas.