Good communication, excellent collection and delivery service. Quick responses to queries. Money takes 30 days after sale to come through, though to be fair this is clearly stated up front. Easy co... See more
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Review summary
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Reviews shaping this summary
Process for advertising was quick and easy. Bike sold very quickly. The time waiting for payment was quite long, but this was explained on the website. When I did enquire when I would receive payment,... See more
It's a great scheme and really takes the worry about buying second hand. The system works really well and the courier service ensures that the bike arrives safely but importantly you don't have to re-... See more
The website is good and trust worthy, there are some kinks like when I went to choose the date for collection it only let me pick a date within a weeks period but I actually needed to pick a date furt... See more
Company replied
Company details
Written by the company
The UK's #1 marketplace for premium second hand bikes. We make buying and selling pre loved bikes easy and secure.
Contact info
20-22 Wenlock Road, N1 7GU, London, United Kingdom
- 07828514540
- mynextbikebusiness@gmail.com
- mynextbike.co.uk
4.0
Great
802 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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The modern way to buy and sell push bikes
As described got the bike I wanted as good as new stress free purchase.
Money back guarantee gave me peace of mind.
Price was competitive
Delivery was good and communication excellent from mynextbike and cycle courier.
July 14, 2026
Unprompted review
Reply from MyNextBike
Thank you for the fantastic review, Ian.
We’re delighted you found the bike you wanted and that the whole purchase was stress-free. Giving buyers confidence through Buyer Protection, competitive pricing and reliable delivery is exactly what we aim for.
We hope you enjoy the bike, and thank you for choosing MyNextBike.
Recommend MyNextBike
Didn’t really know much about this company when looking for somewhere to sell my e-bike, found this seller on google, but decided to go with them. Everything was easy to upload, notified when offers came through, when I accepted offer courier details came through very quickly and pick up date agreed and they arrived promptly. Notification then received from courier to say bike had arrived with the buyer.
Slight hiccup when due to be paid but this was picked up by the director and payment sent through promptly with excellent correspondence from him.
I’m always wary of companies online but they surpassed my expectations. Thankyou and wish you all the best with MyNextBike .
June 1, 2026
Unprompted review
Reply from MyNextBike
Thank you for taking the time to leave such a detailed review.
We’re really pleased the listing, offer and collection process all went smoothly, and that we were able to resolve the payment issue quickly once it was raised. We completely understand the caution people can feel when using an online marketplace for the first time, so it means a lot to hear that we surpassed your expectations.
Thank you again for choosing MyNextBike, and for your kind words and support.
The BEST for selling your old E-bikes
With eBay banning sales of e-bikes I came across this company who specialise in the buying and selling of 2nd Hand e-bikes. The whole process of listing was clean and simple and after about 4 weeks I got an offer which i accepted. MNB deal with all the comms between buyer and seller and what I really liked was how they sort out the collection and delivery of the bike. As a first time seller you do have to wait up to 28 days for payment to allow for security checks on potential stolen bikes so in fairness this protects both parties to the sale. But the payment does come and after you’ve sold one bike future sales settle in 14 days. I had one or two techy issues where my collection code didn’t tie with sale but Harry jumped on this and got it sorted. He followed the sale through from accepting the offer to me getting paid. He was right on top of things from start to finish and this review is as much down to him as MNB.
Overall a brilliant service and highly recommended
July 13, 2026
Unprompted review
Reply from MyNextBike
Thank you so much for such a detailed and thoughtful review, John.
We’re delighted the listing, sale, collection and delivery process all worked so well for you. Our first seller payment takes longer while the necessary safety and security checks are completed, but future seller payments move onto the faster 14-day timeframe.
We’re also really pleased Harry was able to resolve the collection code issue and support you throughout the whole journey. Your kind words will mean a lot to him.
Thank you again for trusting MyNextBike and recommending us so highly.
Buying was simple and I did receive the…
Buying was simple and I did receive the bike that I ordered and am more than happy with it. There was a general lack of communication and the delivery company delivered on a day that I hadn’t selected. The original listing with all the bike specifications disappeared once I had ordered which meant I had to remember details when taking delivery. It would be nice to get the full specifications as part of the order invoice to ensure that the bike came as described. Overall I have the bike and it came promptly, I would have appreciated a bit more reassurance in the delivery process.
June 28, 2026
Reply from MyNextBike
Thank you for taking the time to leave your feedback.
We’re really pleased to hear that the buying process was simple, the bike arrived promptly and that you’re happy with it.
We understand your point about communication and delivery arriving on a day you had not selected. You should feel properly informed throughout the delivery process, so we’ll be feeding this back to the courier team.
Your suggestion about including the full bike specification with the order confirmation is also very helpful. We agree this would make it much easier for buyers to check the bike against the original listing when it arrives.
Thank you again for choosing MyNextBike. We hope you enjoy the bike and that we can provide an even smoother experience next time.
Have not received my money
I am sorry guys - it has been an unsettling process to sell my cargo bike over the platform mynextbike.co.uk
There were quite a few people interested and the first person who viewed and payed for the bike via the website took it with him but I until today are waiting for the money. There was not communication from mynextbike.co.uk once the bike was picked up and I had to email and chase to receive a link where I could insert my bank details to get my money. I could not find a customer service number to call and emailed their Facebook account and contacted them via a form on the website. I did not get a confirmation of receipt email either. I then got a call from someone asking who gave me a payment date which now has been passed and I am chasing now again and I am quite worried I won’t receive the money at all. It was quite a lot of money.
June 19, 2026
Unprompted review
Reply from MyNextBike
I’m really sorry this has felt so unsettling, especially if it involves a large payment!
Please be assured that every seller payment is honoured and we’re here to help get this sorted. We just can’t identify your sale from the review alone, so please email support@mynextbike.co.uk with your name and the email address used for the order and we’ll investigate it ASAP.
We’ll also check why you didn’t receive the usual automated updates, as we want every seller to feel informed and supported throughout the process.
As soon as we have your details, we’ll be able to locate the sale, confirm the payment status and payment due date, and make sure everything is resolved properly (I will give you a quick call too to help put your mind at ease).
Harry
MyNextBike
Not great
Not great, fraudulent email from their system, someone agreeing to buy the bike then pulling out, you have to wait a month to get the money when sold and even then they had to be continually chased up to get my money, unfortunately cannot be recommended
March 12, 2026
Unprompted review
Reply from MyNextBike
We’re really sorry to read this, especially as we work incredibly hard to make the platform safe, fair and reliable for everyone.
We’ve sent you a request for more information because we genuinely want to understand what happened and look into it properly. It’s difficult to investigate from the review alone, but once we have your details we can review the emails, the cancelled sale and the payment timeline in full.
Please send over the requested information and we’ll make sure this is looked into carefully.
Harry
MyNextBike
Outstanding customer service and engagement
Reliable, fast and efficient process coupled with outstanding customer service and engagement. I was informed and aware of what was happening throughout and all targets and deadlines were consistantly acheived. Highly recommended and I will definitely use this service again.
June 22, 2026
Reply from MyNextBike
Thank you for the brilliant review, Paul.
We’re delighted you found the process reliable, fast and efficient, and that you felt fully informed throughout. Consistently meeting our targets and keeping customers updated is exactly the experience we want to provide.
We really appreciate your recommendation and look forward to helping you again.
Lots of offers
Lots of offers, had one that I accepted but had no further response. A bit disappointed, but now been sold ,bike collected. Now waiting for the money. Overall experience very good,all came together well ,bike collection was prompt and well organized. The whole set up works very well.
June 25, 2026
Reply from MyNextBike
Thank you for the excellent review.
We’re really pleased everything came together smoothly and that the collection was prompt and well organised. We understand the initial disappointment when an accepted offer did not progress, so we’re glad the bike ultimately sold and the overall experience remained positive.
Thank you for choosing MyNextBike, and we hope the final payment stage completes the experience perfectly.
Don't no put bike on for sale didn't…
Don't no put bike on for sale didn't hear anything since
June 28, 2026
Reply from MyNextBike
Thanks for your feedback.
We’re sorry you didn’t receive any updates after listing your bike. That’s not the experience we want sellers to have, and we understand how frustrating it can be to feel left in the dark.
Please contact our support team with the email address used for the listing, and we’ll be happy to check its status and help get things moving.
No sale, unfortunately, but great support
I priced my bike at the lower end of the suggested range, and paid for a boost, but it didn't sell after 2 weeks, although it did then sell on FB marketplace after 3 days.
On the other hand the responses from the support team were first class.
June 25, 2026
Reply from MyNextBike
Thanks for taking the time to leave your feedback, Chris.
We’re sorry we couldn’t help secure the sale this time, particularly after you paid to boost the listing. We’re pleased to hear our support team was first class throughout, and glad you managed to sell the bike quickly elsewhere.
Thank you for giving MyNextBike a try, and we hope we can deliver a better result for you next time.
Great customer service
A slick platform and a great customer experience. Much easier and quicker than selling via eBay or Facebook. A slight delay in payment (caused by the courier, not MNB) was resolved quickly and professionally with direct contact from someone at MNB. Would highly recommend.
July 6, 2026
Reply from MyNextBike
Thank you so much for the fantastic review, Ollie.
We’re delighted you found the platform slick, quick and easier than selling through other marketplaces. We’re also pleased the payment delay was resolved quickly and professionally once identified.
Thank you for recommending MyNextBike, and we hope to help you again in the future.
Good communication and service
Good communication, excellent collection and delivery service. Quick responses to queries.
Money takes 30 days after sale to come through, though to be fair this is clearly stated up front.
Easy convenient way to sell my E-bike. 2 friends have also successfully sold bikes through MyNextBike.
June 4, 2026
Unprompted review
Reply from MyNextBike
Hi Phill,
Thanks so much for the lovely review, and for recommending us to others too.
We’re really glad to hear the communication, collection and delivery all went smoothly. You’re also right on the payment side, the first seller payment takes longer for safety and security checks, but now you’ve completed your first sale, future payments are on the faster 14-day timeframe.
Thanks again for using MyNextBike, we really appreciate it.
Harry
MyNextBike
Selling a bike made Easy
I sold my e-bike and achieved a very good price, and it sold within 2 days of being listed.
buyer collected and there were no issues.
there is a 30 Day wait for payment to be aware of, however this was paid promptly once it had elapsed.
i was a bit nervous due to older reviews about payments being delayed, however the customer service team answered any questions almost immediately and payment was on time, so i would recommend sellers, if they want to get a good price
June 6, 2026
Unprompted review
Reply from MyNextBike
Thank you for the brilliant review, Henry.
Selling within two days and achieving a great price is exactly the outcome we love to see. We completely understand that the first-time seller payment timeframe can feel unfamiliar, so we’re pleased our team kept you reassured and that payment arrived on time.
Future seller payments are processed on the faster 14-day timeframe. Thank you for trusting MyNextBike and recommending us to other sellers.
Best customer service
Bike order was cancelled by the seller. This however wasn't the fault of my next bike. Due to a delay in the refund process I was contacted by a gentleman high enough in the he chain of command to issue an immediate refund to my account by way of apology.
10/10 service would recommend using
June 21, 2026
Reply from MyNextBike
Thank you for the fantastic review.
We’re sorry the original seller cancelled the order, but we’re really pleased our team was able to step in, take ownership of the refund delay and get everything resolved immediately.
Your 10/10 means a lot to us. Thank you for recommending MyNextBike, and we hope your next purchase is completely seamless.
Had a fantastic experience
Had a fantastic experience. Process was easy from start to finish. From sale to pick up to delivery to customer. It made selling my e-bike headache free.
Matt from MyNextBike was fantastic with his help and sorted any issues I had.
They use a great courier to pick up the bike, they gave me a timeframe for the pick up and also rang me to confirm.
I would totally recommend using MyNextBike because I definitely will if I have another e-bike to sell in the future.
July 2, 2026
Unprompted review
Reply from MyNextBike
Thank you so much for the amazing review.
We’re delighted MyNextBike made selling your e-bike simple and headache-free from listing through to collection and delivery. We’re also really pleased Matt was able to support you and resolve any issues along the way.
Thank you for recommending us so highly. We would love to help again when it is time to sell your next bike.
Advertised
Advertised , my bike at a reasonable price had one bid , which was stupidly low...
June 22, 2026
Reply from MyNextBike
Thanks for your feedback. We’re sorry to hear your experience didn’t meet expectations.
Your bike was listed for around two weeks, which is still relatively early for a premium bike sale. We also have a minimum offer threshold of 70% of the asking price, so offers below that are automatically blocked to help protect sellers from lowball bids.
Sponsored Listings are designed to increase visibility and enquiries, but they can't guarantee a sale within a specific timeframe. We appreciate your feedback, as it helps us continue to improve the experience for all sellers.
Reply from MyNextBike
Hi,
We’re sorry to hear you feel this way.
We’d really like to understand what happened and see whether there is anything we can do to help. Please contact our support team with the email address linked to your account and a little more information about your experience.
Kind regards,
MyNextBike
Good Customer Service
Sold bike on 29th May. Was a bit of a wait to get payment on the 1st July. But they got back to me straight away when I voiced my concerns, and explained that the wait for payment was within their terms, and that the delay was something they were actively working on. All in all, a very smooth process and good customer service.
July 1, 2026
Unprompted review
Reply from MyNextBike
Hi Beth,
Thank you for the kind review.
We really appreciate your patience with the first payment timeframe. The first sale does take longer for safety and security checks, but the good news is that now you’ve sold with us, future payments are on the faster 14-day timeframe.
We’re glad the team were able to help quickly when you got in touch, and we’d love to help again if you ever sell another bike.
Harry
MyNextBike
Delay in Refund Promptly Solved
The seller of the bike I purchased pulled out of the deal, I promptly contacted support who issued an immediate refund but for whatever reason it was delayed. Once escalated, Matt, the CEO, promptly contacted me to resolve everything and did so within 30 minutes.
June 27, 2026
Unprompted review
Reply from MyNextBike
Hi Troy,
Thanks for taking the time to leave a review.
We’re sorry the refund was delayed after the seller pulled out, but we’re really glad Matt was able to step in and get everything resolved quickly once it was escalated.
We always want buyers to feel safe using MyNextBike, and we really appreciate your patience while this was sorted.
Harry
MyNextBike
I thought it was a scam, but to be fair they sorted me out straight away
I have to say I thought this was a scam. I advertised a bike, found a buyer then read their (MNB) terms and conditions and got really worried, especially after reading some older reviews. I actually tried to cancel my bike being collected as the courier was 5 minutes away, but then I spoke to Harry from MNB and he put my mind at rest and sorted it for me. Would recommend conversing with them first to check when payment will arrive, but they sorted that for me and I would certainly use them again.
June 26, 2026
Unprompted review
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