MYOB Reviews 397

The service offered great! Specially Shanika Jayawickrama was extremely helpful and took us through the set up and process patiently! We are very satisfied with the service received!

I received an excellent help from customer service. We booked a date and time that suits me and the agent has been very patient with me as I navigate the system.

Oh if I could give this company a minus 100 I would. I have never encountered a more useless ‘business’ in my life.
The staff are the least helpful lot, they make it seem like you are such a chore to them when they answer the phone. If they don’t know the answer to your question they try to pawn you onto another 0800 number or say someone will give you a call back but no one ever does. It is extremely hard to get hold of them in the first place. Numbers that are online a few of them don’t even ring or don’t work at all. The amount of my precious time I used to waste on having to constantly talk to them was insane. We cancelled our subscription and signed up to Xero. Highly recommend everyone to do the same.

Absolutely Appalling Customer Service
On Tuesday morning 5 March I logged a help call with MYOB because my general ledger account was corrupted. I ran a series of prior period reports and the error went back sometime and consequently I assumed that my account had become corrupted.

I rang MYOB support to find out whether I could do a file restore as at the end of February 2024. Despite the fact that the call dropped out twice because of a VPN fault the individuals in the call centre in the Philippines could not address even basic system restore questions. On the 3rd call I finally got an operator in Australia who then referred me back to the Philippines call centre. I requested that somebody contact me by telephone as a system restore needs to be coordinated.
I have had several ineffectual emails from Jay Ehi at myob and despite several requests he has not called me although he believes that the system has been restored. I believe that this is a lie for reasons I can explain to any MYOB representative that calls me.

I have requested several times that I be called to no avail and I’ve now been told that the case has been closed and I need to go back and start again.

If there is anybody at the management level in MYOB that wishes to discuss the matter my phone number is 0413 278 364, however I won’t hold my breath waiting for response.

The company can rectify the system by picking up the phone and calling me

WORST CUSTOMER SERVICE EVER... Unable to resolve the most basic of issues.... have been calling every other day and spend over an hour on hold each time while support "look into it" before having to hang up...

product hard to use, not for average person, custemer service all based overseas , phone calls are 1 hr wait if need help , to cancell subscription it is mission , they still charge you even after cancelingm i hav emoved to XERO and newer looked back
XERO easy to use, custemr service in Aus, free help and training

The product was not that good to start off with but usable, after the "upgrade" it is all shambles. Just found out from my clients that my GST number has been removed from my invoices! very embarrassing. The support page is a joke!! I had to add it in the comment section of my Invoice and it looks like a mess.

Answer to reply:

Prevention is better than cure your cut over to the new system wasn't very well done nor was the necessary , warning, information and awareness given.

I cannot take back the invoices that has been sent nor the embarrassment of sending an invoice with out and GST number.
Maybe more diligence needed to be taken before rolling out a new system.

MYOB Very Greedy always pay $$$$$$$$

I have been a MYOB customer for over 19 years I retired 5 years ago.
I want to open an old data files on my own program to open it
I have been unable to as they have change to system, but if I pay I money can recover the files.
I want to open an old data files but need new program to open it $$$$$$$
So much for having history for 7 Years if cannot open it.
au/support/myob-business/product-account/about-backing-up-and-restoring-company-files/restore-your-company-file.

I tried your answer but I did not work asked restore backups. They are live files or I should say they where live not backups was only 18th ago I could read this files now I cannot

The bank feeds continually stop updating. The problem lasts for 3 to 4 weeks. it gets fixed and then stops again in another months time. You can't contact anyone through their customer service support. The online chat is a bot - useless and frustrating. you can't speak to an actual human. MYOB manages to make sure they invoice you monthly though.

We have two companies that have used MYOB for years, recently they switched us to MYOB Business Pro which has proved to have many bugs. Taking many hours out of our business to try and sort this stuff has yet again proved very frustrating and mostly to no avail. Things like being put through to 5 different people with wait times between each, then being cut off with no call back. Also numerous times being promised an email or phone call to no avail. Basically they have a disgraceful operation that certainly would not recommend. Had to select a date, that was only one of the dates because we have had similar problems for years.

Cant get in to MYOB. Says Global rate limit exceeded.
Come on get it sorted. And don't surggets your online supports. You can stick that to. I want to talk to a person or do they not exist in MYOB world. Only 1 more month to go and im off to Xreo. They care and i can talk to them

I have been really impressed with the simplicity of this product so I can get on with running my business

MYOB has everything I need for my business! It took me a little bit to get the hang of it but can't live with out it now.

No support, there are duplicate invoice numbers, and inventory management is in shambles.

For years we've endured ongoing issues with this software, with little to no useful support to correct all the bugs. I can't wait to be rid of it.

There is no customer service here. They rely on a community forum which is never helpful. You cannot call support, email and chat is a bot. This is by far the worst experience I have had with an accounting product. You cannot get PayPal data into MYOB and every corner of using the software is just another dead end. I now have to spend countless hours again migrating. If you care about your business stay away from MYOB.

An absolute dog to use. They made major changes in the second half of 2023 which were not explained and no guidance was given as to how to use it. Support is non existent. Don't go near it use Xero instead.

Absolute rubbish, app is terrible and customer support is even worse.
If you try to cancel your subscription it takes them forever and you still have to pay while you wait.
Xero is far better for small business owners, offers more and easier to use.

We have been an Accountright user for 3 years. We have hundreds of duplicated bank transactions in our file and have been trying to get a call back since the 21/11. We cannot operate the file. There is no Australian support for the product and it is all based in the Phillipines, they cannot put you through to anyone. Their bank feeds department never replies despite 7 replies saying they will contact you in 2 to 3 days. Dont buy this product.

The lady who assisted me over the phone Andrea D. was very nice and helpful. Helped me to achieved my expectation even outside her duties.

I’ve been a customer of MYOB for several years. I am constantly disappointed with the product bugs and poor service. The only reason I have persevered with this crappy software is because I would need to spend many hours migrating my business information over to another software. I have recently experienced a problem and requested a help phonecall .. I received an email one week later asking me to describe the problem in an email .. my experience is they only offer help by email now which is far too slow and unhelpful. I have finally had enough of this rubbish and will be transitioning my business to another software at the end of this financial year.
Update : I note that MYOB responded to my above feedback within an hour of me posting it -amazing!- several days faster than their real response to a real customer issue. Also note the MYOB response seems to have been written by AI just like their useless “live chat bot” and basically apologises and acknowledges that they don’t offer real customer support anymore when we need it ! Run a mile from this company they are more worried about maximising profit rather than good product or customer experience