Really disappointed
I'm really disappointed with my experience with OBI (as a company and with the device).
Here's my experience with the Apollo 2: I have deep infiltrating endometriosis and wanted to try this for pain relief. The belt was too big (I'm a size 8), even on the smallest size and it felt quite clunky. I wanted something that was portable. This device wouldn't fit under most trousers - it wasn't something I would be able to wear discretely at work etc. The TENS function didn't seem to work well for me. The levels didn't correspond to the strength of the impulses. I tried it a few times and it seemed to randomly go up and down in strength. There isn't an option to have a constant impulse setting which is a shame as this is most effective for me (I use a compex machine at home and have experience with using TENS). I don't like the patterned impulses that go up and down in intensity and length.
My experience with OBI: The option to return an item is way more difficult than it should be. I had to email 4 times to get a return address. They did give me a method to make the belt smaller, but it didn't solve the other issues, and by the time I'd emailed 3 times, my patience had expired and I just wanted to send it back. I'm in the UK and the postage back was £15. The duties and handling fee came to £24.44 and this was taken off my refund. All in all, it cost me nearly £40 to return it.
I'm disappointed with the device, the difficulty in returning the item and the costs of return. I won't be recommending it and expected better from such an expensive device.
To add: it's also nearly impossible to leave a review (no option for me on their website). Meaning they are only displaying positive reviews.







