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Rated 5 out of 5 stars

I never knew this was even possible. I'm moving in deposit free and couldn't be happier! It's 2 weeks before Thanksgiving and the government has shutdown, paying the deposit would have made my Holiday... See more

Rated 5 out of 5 stars

I genuinely love Obligo. Moving made so easy. Before you apply just make sure you do have the amount of your deposit in your account in order for them to verify that you could handle the deposit on yo... See more

Rated 1 out of 5 stars

Their support is some of the worst I have ever experienced on an online service. Their response time through the chat is horrific. There is no way to contact them other than the chat and email. I h... See more

Company replied

Rated 5 out of 5 stars

I had never heard of this company but it was very helpful. I was able to move in without paying a full deposit and now I can pay for moving services since we’re moving from another state. Very conveni... See more

Company details

  1. Property Administrator

Written by the company

Obligo


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

173 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Reestablishing

As of now, it's pretty great. It's made getting reestablished a lot less stressful and overall a sigh a relief.

April 21, 2023
Unprompted review
Rated 5 out of 5 stars

By far the best customer service in the industry!

For more than a year, our property management company has been using Obligo. Obligo's system has proven to be user-friendly and convenient for our customers to use; but more importantly, it has been convenient for us as well. Their service provides our customers with the option to utilize a security deposit alternative and issue their initial rental balances online, while also providing us with peace of mind that the funds are guaranteed. The best part is that our assigned Obligo representative, Reilly H., consistently delivers impeccable customer service. Reilly answers every question that arises within a few minutes. Reilly's response times are always so rapid that we are continually surprised. Her customer service is by far the best I have ever experienced from any business; I cannot emphasize this enough. As a result of our successful experience with Obligo, we have referred them to others in our industry and we will continue to do so. We look forward to continuing our business relationship with Obligo for many years to come.

April 12, 2023
Unprompted review
Rated 1 out of 5 stars

Unreliable system that forces you to pay hefty fees

We had to use Obligo to pay for rent and deposit. The system offers two payment options, either payment through bank wire which is free or by credit card which entails a 2 to 3% fee. We wanted to avoid the fees since the amount was high and pay with a bank transfer but the system got stuck and we were in an endless loop of verifying our account, which we did over and over.
Upon contacting Obligo support, they said it was a technical issue and opened a ticket. We told them that we had to urgently make the payment or else we would lose the apartment as our leasing agent was getting impatient.
Obligo told us first that the problem would be fixed the same day, then they said it would be fixed the next morning and when we asked for a timeline, they just went silent.
We were eventually compelled into paying by credit card and had to pay close to 400$ because of their incompetence.
The worst part is that after Obligo ignored our question about when the problem would be solved, they sent us an email congratulating us on making the payment even though the problem we reported and for which a ticket was opened was never solved.

Bottom line, Obligo offers the option of payment for no fees but the system breaks down and they don't care. it's extorsion at its finest. Their support service seems to be managed by bots so you feel like you are talking to a wall. We were offered an apology for our "inconvenience" and were told that "We will definitely reflect on your feedback and this would help us to provide a better experience to renters and our partner landlords". I don't care, we lost almost 400$ because of your incompetence. If you can avoid Obligo when paying your deposit, do it.

UPDATE: Obligo reached out to us and refunded us the credit card fees in the form of a eGift card. It was done very quickly, we appreciated that.

April 4, 2023
Unprompted review
Obligo logo

Reply from Obligo

Hi Christian,

We sincerely apologize for the delay you experienced in receiving support and for the inconvenience you encountered in trying to make this payment via your bank account. A Customer Service representative from Obligo will be reaching out this morning to provide you with full compensation for the credit card processing fees you incurred.

We did want to provide some additional information regarding your concerns. All payments initiated through the Obligo platform are processed via third-party payment service providers, to whom the entirety of your credit card fee was paid. We provide ACH and credit card payment options to allow a renter maximum choice in their payment obligations, and regret that we were unable to provide that flexibility here in a timely manner. We hope that our reimbursement of the processing fees resolves your concerns, but we are always available to answer any remaining questions or to receive additional feedback. Thank you.

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