My Organic Formula Reviews 661

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, especially the formula, noting its positive impact on their babies' digestion and overall well-being. Many people highlight the excellent customer service, describing it as responsive, helpful, and efficient in resolving inquiries and issues. The ordering process is often described as easy, and the delivery service is consistently commended for its speed and reliability, with many appreciating the careful packaging. However, some customers experienced issues with incorrect orders, receiving the wrong product or age group. A few people also reported concerns about product expiration dates, receiving items with a shorter shelf life than expected. There were also isolated instances of products arriving in poor condition, such as damaged cans or formula that smelled or tasted sour, and some customers noted issues with the temperature of products upon delivery.

What people talk about most

Product

Consumers generally express satisfaction with the product quality. Many reviewers highlight that the formula... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of the baby formula,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its efficiency, politeness,... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and appreciated... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience ordering from My Organic Formula! The process was very easy and the delivery to Canada was incredibly fast — less than 4 days. My baby is taking the formula very well. Customer servic... See more

Rated 5 out of 5 stars

This may be one of the better options available today. But the greatest flaw lies in the use of vegetables and seed oils as a source of omega fatty acids. Vegetables and seeds are not proper human foo... See more

Rated 5 out of 5 stars

I live in canada and this higher quality formula isnt available here. Ive ordered this for both of my babies and they are both healthy and happy. Ive had to panick order (mom brain) and myorganicformu... See more


Company details

  1. Baby Store

Written by the company

MyOrganicFormula.com offers the finest organic and GMO-free formulas from trusted European suppliers. All products are carefully chosen to nourish your baby with the best available organic, sustainable and healthy ingredients. All items are in stock and we provide fast and free shipping.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

661 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Life-Changer for Our Little One!

I cannot express how grateful I am for the HiPP German Stage 2 Goat Milk Formula! After trying various formulas for my baby, we stumbled upon this one, and it has been amazing!

Since switching to HiPP Goat Milk Formula, I’ve noticed a tremendous difference in my baby’s health and comfort. No more tummy troubles or fussiness! This formula is gentle on her stomach and has helped her digest better than any other product we tried. Her overall happiness has improved significantly, and it warms my heart to see her thriving.

The nutritional profile of this formula is impressive as well, packed with essential vitamins and minerals that support my baby's growth and development. Knowing that I’m giving my little one such high-quality ingredients puts my mind at ease.

I wholeheartedly recommend HiPP German Stage 2 Goat Milk Formula to any parents looking for a reliable and effective formula for their babies. It has truly been a game-changer for our family, and I’m so thankful we found it!

Thank you, HiPP, for creating such an exceptional product!

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Bought a 6 pack of Kendamil formula…

Bought a 6 pack of Kendamil formula only to find out that my daughter does not tolerate the whole milk used in their products. After contacting My Organic Formula, they immediately sent me a free sample can of another formula to try. The shipping for both items was quick with reliable tracking. Really appreciative of the great service!

March 3, 2025
Rated 5 out of 5 stars

Amazing service!

I had an issue with an expiry date and Perscila from the support team replaced my items with the best alternative as my items were was also sold out. The team was quick to remedy the issue which they didn't even have to do and I was so appreciative that they were able to assist me. Amazing customer service!

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

customer service is amazing!

customer service is amazing!! All my packages always arrive on time. Everything is always packaged perfectly. This is my third time ordering and I couldn’t be any happier with my experience.

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

2nd time ordering

2nd time ordering, delivery was late this time but they included 2 gifts to my surprise. Will still order from them but i hope nexttime delivery will be on time. I love that we have options to order Kendamil ready to feed like Organic Formula.

February 21, 2025
Rated 5 out of 5 stars

The packaging is good and well sealed

The packaging is good and well sealed
Also, my daughter liked the product and she is doing fine. Moreover, the gases in her stomach reduces a lot, which is very good for her and us as parents

December 27, 2024
Unprompted review
Rated 5 out of 5 stars

The Customer service was amazing

The Customer service was amazing! I made the wrong order and after messaging them they revised it before shipping!
On top they added some fun freebies in the box, which was extremely well packed so nothing could damage during the transport. Will order again this week!!

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service!

I required a custom order based on the quantity/product stages I needed, and the customer service team was very quick to reply to my email! So helpful! I was able to get exactly what I needed. Shipping to my location in Canada was also very fast!

February 18, 2025
Rated 5 out of 5 stars

The cans arrived severely dented. Very good customer service

The cans arrived severely dented.
Edit:
Customer service contacted me they were very understanding and helpful and sent me a replacement right away that arrived very soon with couple freebies
Very good experience

February 13, 2025
My Organic Formula logo

Reply from My Organic Formula

Hi Alyaa,

I’m sorry to hear that your cans didn’t arrive in the condition it should have. We know how disappointing that must be, and we truly appreciate you letting us know.

Customer satisfaction is our priority, and we want to make this right. We’ve already reached out to you via email to assist with a resolution.

Thanks again for bringing this to our attention—we’re here to help!

Best,
Team My Organic Formula

Rated 5 out of 5 stars

My can came super dented and all the…

My first encounter wasn’t the greatest but I can say this company has gone above and beyond to make my experience excellent. Thankyou for your big efforts

February 10, 2025
My Organic Formula logo

Reply from My Organic Formula

Hi Sara,

We’re truly sorry to hear about the condition your can arrived in. That’s certainly not the experience we want for our customers, and we understand how frustrating it must have been. We have reached out to your email directly, and we are happy to assist in resolving this for you.

Thank you for bringing this to our attention, and we’re committed to making it right.

Kind regards,
My Organic Formula Team

Rated 5 out of 5 stars

Happy baby happy mumma

I am giving Kendamil to my baby since her first month. Tummy friendly and healthy. Easily available and get shipment in 2 days. Awesome

February 12, 2025
Rated 5 out of 5 stars

better that I expect at the beginning

I had a few deliveries from MyOrganicFormula and can say that it was a good experience. I had trouble finding Kendamil in the UAE (it's gone in the UAE) and got the address of MyOrganicFormula from one of my friends. Despite the information stating that I could receive my boxes in up to seven working days, I received them much earlier—about three days. I didn't expected this speed and was quite happy with that. The delivery was organized by UPS, and I was able to track my order and even received an SMS notification a day before delivery.
My next delivery was also well-organized, so I can confidently say that MyOrganicFormula operates efficiently.
Moreover, I had an experience corresponding with their customer support team, and I would give them five stars. I always appreciate services with well-organized customer support because sometimes it’s not just about receiving the order but also getting the answers and information you need.

Five stars to MyOrganicFormula—thank you for the great experience!

February 8, 2025
Unprompted review
Rated 5 out of 5 stars

On time prompt service

Prompt update about the confirmation and ETA within 24 hours of the order placement. Packaged well and shipped on time and no duties on delivery (via UPS to Canada). The product was in great shape and a year short of it's expiry date.

February 3, 2025

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