MyPaw Reviews 

I made an order on 5 December and it has not arrived. The website states it has been "delivered" and the email for a refund does not exist. Would recommend to avoid this company.

DO NOT ORDER FROM THIS COMPANY!
I placed an order on the 5th Dec...and no item! This was meant to be a Christmas present for my mum so I'm gutted! Company have ignored my emails. Please don't be conned by this awful company!

I ordered on 05 December 2020 and still no product. No email, just ignores you. DO NOT ORDER FROM THIS COMPANY!

Same as a lot of people, placed my order on 4th Dec and it didn’t arrive in time for Christmas. I emailed a week before Christmas to check it would be here and I got an email assuring me my order had been dispatched. I asked for a refund on the 31st of December as it clearly had not been dispatched and if the company was legit they would not lie to their customers. Product never arrive and still haven’t received my refund - I will be taking this further as should everyone else who has experienced the same.

DON’T USE THIS COMPANY! I ordered a item on December 7th! Still nothing! I have emailed and emailed lots of times to then be told I will receive a refund in 10 day! Still nothing! It’s excuse after excuse and very poor communication.
STAY AWAY! and MyPaw don’t reply with the lame excuse about your emails.
Your a FRAUD! Company who don’t deserve custom.

Ordered something on the 5th December, heard nothing since, and absolutely no way of contacting this rubbish company! Please don't reply to this saying 'your email was inactive' and now works, because it DOES NOT! This was suppose to be a christmas present, but have had to order from somewhere else, highly doubt i'll ever get a refund!

Update to this at 12th Jan - still no product or refund, what a waste of money, AWFUL company.

Like so many people finding this company impossible to contact. Placed order on 5th Dec and website just says item been shipped but receive no updates as to if actually on the way. Like many I have sent numerous emails requesting details are updated and hear nothing. Website is poor for 'track your order' as it just says it's been shipped.
Update since reply below - I have emailed many times, still nothing!

I ordered on the 4th December and have received no update as to my order. I have used the contact us form on their site and also emailed. I have emailed every day for the last 5 days but every time it bounces saying the email does not exist. I have seen sometimes on there site their contact email ends in .co and sometimes ends in .com I have been sending emails to both, but nothing, and these inconsistencies on the site regarding contact information make me concerned.

Josh same as you. Bought on 5Dec nothing since and email doesn’t work bank say I have to wait 14 days if they don’t reply, they have no social media either

Hi there,

Placed an order a couple weeks ago. Order hasn’t been shipped & my paws email no longer exists?! Anyone else having the same issue?...

Hello, thank you for this product, it's for my wife ! :)

This is amazing and very useful for winter !