My Pension Choices Reviews 

375
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company, consistently noting the wonderful support they received. Customers frequently mention that the staff are exceptionally polite, incredibly knowledgeable, and very patient when discussing complex pension options. Consumers truly appreciate the clear, straightforward approach and the way representatives listen carefully to personal concerns without applying any sales pressure. People consistently note that the helpful team efficiently gathers financial details and seamlessly connects individuals with appropriate professional advisors for long-term planning. Reviewers feel completely reassured knowing they are speaking with trustworthy people who successfully point them in the right direction.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently described as polite, friendly,... See more

Customer service

Clients share high satisfaction on customer service, highlighting courteous and practical initial telephone... See more

Service

Reviewers highlight high satisfaction with the service, frequently praising helpful, cheerful, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lady I was talking with was extremely helpful and competent in everything I enquired about. Although it wasn’t a long call she understood what I was asking and gave me reassurance as to my next... See more

Company replied

Rated 5 out of 5 stars

Dom was friendly and professional, he answered all of my questions perfectly and gave me the information I needed. Based on my call with Dom I am moving on to the next stage, happy that I contacted th... See more

Rated 5 out of 5 stars

Having a great deal of stress and difficulty trying to sort out my pension pot with Aegon. Complete nightmare to actually get anywhere with anyone from that company!! Spoke to Robert Wood at My Pensio... See more

Company replied

Rated 5 out of 5 stars

Nicholas was very cheerful and happy to answer all my questions and break down what this service can provide

Company replied


Company details

  1. Pension Fund
  2. Asset Manager Service
  3. Investment Service
  4. Tax Advisor

About My Pension Choices

Written by the company

Here at My Pension Choices, our goal is to provide all UK retirees with access to the trusted advice and support they need to make the most informed choices for their retirement.

MyPensionChoices.com is a trading style of Lead Technologies (Europe) Limited who is authorised and regulated by the Financial Conduct Authority for making arrangements with a view to the delivery of regulated financial services. Lead Technologies (Europe) Limited a company incorporated in England and Wales (6574342). VAT No. 940 1155 60.

Regulatory Disclosures

Contact info

4.8

Excellent

TrustScore 5 out of 5

375 reviews

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4.8

All reviews

(375)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful

Will was friendly and helpful and didn't make me feel under pressure.

May 5, 2026
My Pension Choices logo

Reply from My Pension Choices

Hi Nicola,

Thank you for your 5* review.

We’re pleased to hear Will was friendly and helpful, and that you felt comfortable throughout the process.

Kind regards,
The My Pension Choices Team

Rated 4 out of 5 stars

Very polite and helpful lady

Very polite and helpful lady

May 5, 2026
My Pension Choices logo

Reply from My Pension Choices

Good evening,

Thank you for taking the time to leave a review. We’re pleased to hear you found our agent polite and helpful.

Many thanks,
The My Pension Choices Team

Rated 5 out of 5 stars

They've put me in touch with an advisor…

They've put me in touch with an advisor to talk to and help me.
I hope to get help with my money and the best way to get my money.

April 27, 2026
My Pension Choices logo

Reply from My Pension Choices

Hi Kathleen,

We’re pleased to hear you were put in touch with an adviser and found the service useful.

Helping you connect with the right adviser is what we aim to do, and we hope your conversation is helpful in exploring your financial options.

All the best,
The My Pension Choices Team

Rated 4 out of 5 stars

Very helpful with explaining my pension…

Very helpful with explaining my pension options

April 24, 2026
My Pension Choices logo

Reply from My Pension Choices

Hi John,

Thank you for your review.

We’re pleased to hear you found the service helpful and that the information provided was clear.

Kind regards,
The My Pension Choices Team

Rated 5 out of 5 stars

Ellen was very knowledgeable and…

Ellen was very knowledgeable and helpful. she also ensured that i fully understood everyhing she told me

April 23, 2026
My Pension Choices logo

Reply from My Pension Choices

Good evening,

Thank you for taking the time to leave a review. We’re pleased to hear that Ellen was knowledgeable and helpful throughout your experience.

Many thanks
The My Pension Choices Team

Rated 5 out of 5 stars

Pleasant patient staff member

Pleasant patient staff member. Explained fairly well.

April 16, 2026
My Pension Choices logo

Reply from My Pension Choices

Hi Deirdre,

Thank you for your feedback. We’re pleased to hear you found the team member pleasant and patient, and that the information was explained clearly.

Many thanks,
The My Pension Choices Team

Rated 5 out of 5 stars

Very relaxed and comfortable…

Very relaxed and comfortable conversation to confirm my pension needs and requirements. All aspects of the process and consultation confirmed to my satisfaction.

April 14, 2026
My Pension Choices logo

Reply from My Pension Choices

Hi Michael,

Thank you for your review. We’re glad to hear you found the conversation relaxed and that everything was clearly explained and confirmed to your satisfaction.

Many thanks,
The My Pension Choices Team

Rated 5 out of 5 stars

Pension Experts!! Absolutely Right!

Having a great deal of stress and difficulty trying to sort out my pension pot with Aegon. Complete nightmare to actually get anywhere with anyone from that company!! Spoke to Robert Wood at My Pension Expert. Such a breath of fresh air and actually very helpful! Well done!

April 8, 2026
My Pension Choices logo

Reply from My Pension Choices

Hi Ann,

Thank you for your feedback. We’re pleased to hear you had a positive experience and that Robert was helpful and supportive during your conversation. It’s great to know the process felt smoother after your previous difficulties.

Many thanks,
The My Pension Choices Team

Rated 5 out of 5 stars

What a lovely lady

What a lovely lady, very very helpful and great at explaining the process.

March 16, 2026
My Pension Choices logo

Reply from My Pension Choices

Hi Paul,

Thank you for your review. We’re delighted to hear that our team member was so helpful and made the process easy to understand. Providing clear and supportive guidance at the first point of contact is always our goal, and it’s exactly the kind of experience we aim to offer when connecting customers to the right financial specialist.

Warm regards,
The My Pension Choices Team

Rated 5 out of 5 stars

Prompt and helpful

February 23, 2026
My Pension Choices logo

Reply from My Pension Choices

Hi Nicholas,

We’re glad to hear that you found our service prompt and helpful. Ensuring a smooth and efficient connection to the right adviser is at the heart of what we do.

Many thanks
The My Pension Choices Team

Rated 5 out of 5 stars

Efficient and explained next steps

Efficient and explained next steps, booked in to speak to an advisor next week

February 18, 2026
My Pension Choices logo

Reply from My Pension Choices

Hi Kate,

Many thanks for your positive comments. We’re pleased to hear the process felt efficient and that your next steps have been clearly arranged.

Providing a smooth introduction and booking you in with an adviser promptly is what we strive for.

All the best,
The My Pension Choices Team

Rated 5 out of 5 stars
My Pension Choices logo

Reply from My Pension Choices

Hi Martin,

We appreciate you taking the time to share your experience. It’s great to hear that your requirements were thoroughly understood during the call.

Making sure we gather the right information to match you with a suitable adviser is exactly what we aim to do.

Best wishes,
The My Pension Choices Team

Rated 4 out of 5 stars

Informative but the line was a bit…

Informative but the line was a bit broken

February 10, 2026
My Pension Choices logo

Reply from My Pension Choices

Hi Wayne,

Thank you for your feedback. We’re glad you found the call informative, and we apologise if the line quality wasn’t perfect on this occasion.

Connecting you with the right adviser and ensuring clear communication is always our priority.

Kind regards,
The My Pension Choices Team

Rated 5 out of 5 stars

Prompt service

Prompt, helpful and informative contact

February 4, 2026
My Pension Choices logo

Reply from My Pension Choices

Hi Karen,

We’re glad to hear that you found our service prompt, helpful, and informative. Ensuring a smooth and efficient connection to the right adviser is at the heart of what we do.

All the best,
The My Pension Choices Team

Rated 5 out of 5 stars

Financial advisor recommendations

Explained their role as intermediary and set up meeting with an appropriate advisor. Meeting with that advisor scheduled. Very professional.

January 22, 2026
My Pension Choices logo

Reply from My Pension Choices

Hi Ben,

Thank you for sharing your feedback. We’re pleased to hear that our role in setting up a meeting with the right adviser was clear and professional. Helping you connect with an appropriate adviser is exactly what we aim to do.

Many thanks,
The My Pension Choices Team

Rated 5 out of 5 stars

Review

Very easy process

January 16, 2026
My Pension Choices logo

Reply from My Pension Choices

Hi Darren,

We’re delighted to hear you found the process easy. Our aim is always to make connecting with the right adviser straightforward and simple, so it’s great to know this came across in your experience.

Best wishes,
The My Pension Choices Team

Rated 5 out of 5 stars

Very helpful in sourcing pension advise…

Very helpful in sourcing pension advise good follow up call satisfied with service

January 8, 2026
My Pension Choices logo

Reply from My Pension Choices

Hi Andrew,

Thank you for taking the time to share your feedback. We’re pleased to hear you found the service helpful.

Helping to source the right pension advice and providing ongoing support is important to us, so we’re glad you had a positive experience.

Many thanks,
The My Pension Choices Team

Rated 5 out of 5 stars

that the firm is well run and polite

The man who contacted me Jamie, seemed to know what he was on about and seemed to be very professional

December 29, 2025
My Pension Choices logo

Reply from My Pension Choices

Good afternoon,

We’re happy to hear that Jamie was professional and knowledgeable! We’ll make sure to pass your kind words along to him.

All the best,
The My Pension Choices Team

Rated 4 out of 5 stars

Absolutely fine

Absolutely fine. All in good order.

December 22, 2025
My Pension Choices logo

Reply from My Pension Choices

Hi David,

Thank you for your feedback! We’re glad everything was in good order and that we could help you.

Best wishes,
The My Pension Choices Team

Rated 5 out of 5 stars

Connected me to a well qualified…

Connected me to a well qualified financial advisor that's now helping me update my long term plans.

December 15, 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Stephen,

We’re glad we could connect you with a financial adviser who fits your needs! It’s wonderful to hear they’re helping you with your long-term plans.

Many thanks,
The My Pension Choices Team

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