My Perfume Shop UAE Reviews 38

I would like to sincearly warn everyone on the business practices of the website.
I wanted to purchase a specific product and initially (before I made order) the delivery stated is "shipping in 24h". However after I made an order it became clear that this product is "pre-order" item, and delivery date stated was 10 days post.
So I was like ok ,fine, I will wait.
After my order didn't arrive 4 days post mentioned new delivery date, I tried to get in touch and see what is going on. Only then, I realized that it is impossible to get in touch with them. On WA there is only automated responses, and same for email. I waited 3 more days, and they I decided to cancel my order and get a refund.
However, the automated bot informed me on my request that "cancelations and refunds are not allowed" ??? What kind of business practice that is?
Since I wasn't able to reach anyone to discuss this with, I reported the company to consumer protection agency.

I didn’t receive the order since a month now with promises to deliver every 3 days same problem, I requested a refund but they refused under the pretext of delivering the order after 2 to 3 days since more than a week

They are scammers
Order never received, customer number is incorrect and bots reply

Order never received. Only bots responding WhatsApp and emails. Refunds not permitted. It’s been more than 45 days… I will keep chasing them and will not give up on my order/money.

Very bad experience – Fake perfume and terrible customer service

I ordered a perfume from this website (I’m based in the UAE), and unfortunately, what I received was clearly not original. The scent disappears within minutes, the bottle is much lighter than the genuine one, and it's identical to another fake I had received before.

I tried to return it, but the customer support is completely unhelpful:

Every time I reach out, I only get replies from a bot saying "this item is non-returnable".

When I emailed them, they told me to return the product to Alexandria, Egypt — even though I ordered it from the UAE!

It’s clear they are avoiding responsibility and have no proper after-sales support. I strongly advise everyone to be very careful before ordering. Check other reviews and don’t make the same mistake I did.

Never received my order. No one answers my emails except bots. Lost my money. Will never order from them again

I placed my pre-order on May 8th, with an expected delivery window between May 19th and 26th. However, upon following up, I was informed there would be a delay due to additional time required for customs documentation, as perfumes are classified as dangerous goods.

Frankly, this is not a reasonable excuse. Today is June 3rd, and I still have no clear update on when my order will arrive. To make matters worse, their customer service is completely unresponsive and unhelpful.

I strongly advise against shopping from this company. My experience has been frustrating and disappointing.

My order was placed on Pre-order and was supposed to arrive two weeks from the order placement. While following up with them they said the order will ship later in the following week.To this day my item hasn’t shipped. And they have been ignoring my mails for update and refund. Please do not shop from them.

Update: The team had responded stating that a refund is not possible and the order will be shipped in a few days. Neither the shipment nor the refund has been processed. A highly unprofessional team.

The worst customer care!!
At first my order was more 2 weeks late, no updates, no apologies. I bought a refill bottle as a gift for friend, but since the shipment was late I had to purchase another gift.
I contacted the customer service to check how to return the product or at least get some compensation to buy a bottle sprayer so that I can keep the refill for myself. here is their reply:

"I have already responded to you.
You specifically ordered the 200ml Refill, not the retail 100ml spray bottle, which means you’ll need a compatible bottle to use it. You can view this in your Order Confirmation email
There is no fault on our behalf. You will not be receiving a discount, and the item cannot be returned. Feel free to leave your feedback where you wish. We will respond publicly with the facts of the case, which is that you received exactly what you ordered."

Note that on the website they don't mention that returns aren't accepted!!
Anyway still not even an apology for the 2 weeks delay, now you can judge by yourself.

Firstly, the niche perfume I bought was original and very nicely priced. I am unhappy about delivery because it took in excess of 3 weeks to deliver it. The worst thing is that no matter how much I tried to follow up by email or What's App, I only got bots that kept telling me someone will get in touch but no one ever bothered?

Product was authentic. However, not exactly the fastest delivery timing.

Order never came poor communication from team and complete waste of time

It should be 0 stars i placed an order and i received ot almost 3 months later, and i tried contacting them dozens of times and they only respond like once a month telling me to wait. Finally after receiving my order, some of the samples i ordered is missing and the perfume bottle is questionable because it dosent last long and smells little difference from the perfume I smelt on the mall.

Great costumer service, fast delivery, great delivery and amazing product quality