My Perfume Shop Australia Reviews 

4,148
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,741 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the competitive pricing and the wide selection of fragrances available, often finding products unavailable elsewhere. Many also praise the detailed product descriptions, which help in making informed purchases, and the authenticity of the perfumes. When orders are fulfilled smoothly, people often report fast delivery and good packaging. However, some customers experienced significant dissatisfaction with order processing and delivery times, with many waiting months for their items. There are also concerns about communication, particularly regarding pre-orders and delays, and some reviewers felt customer service was inadequate or unresponsive. A few people also reported issues with product quality, noting that some fragrances did not smell as expected.

What people talk about most

Product

Clients share ambiguous opinions on product availability and quality. Many customers praise the authenticity,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing significant frustration over... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising fast delivery times and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising specific agents... See more

Price

Customers had positive experiences with price, often highlighting the great and reasonable pricing for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Got my products at a good cost, Anne was very helpful with amending a problem I had with my order (2 fragrances were unable to be sourced). Other than that an excellent service and they were very help... See more

Rated 4 out of 5 stars

Overall experience wasn't the best, my order took almost two months to arrive, and with multiple queries as to where it is. But due to circumstances out of their control, one of the two items arrived... See more

Rated 4 out of 5 stars

I had an issue with shipping but the lovely Anne helped out and was resolved amicably Will return Ty My Perfume Shop 👍👍👌☺️

Rated 4 out of 5 stars

Trust the wait is worth it, these perfumes are authentically sourced straight from the makers and due to conflicts in Middle East order may take abit longer but believe me when I say the wait is worth... See more


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics and Perfumes Supplier
  5. Cosmetics Store

Written by the company

Welcome to My Perfume Shop, Australia's highest rated perfume store. We're also the team behind Cost Plus Perfume. Our mission is to offer luxury fragrances from leading brands to Australians, at the most affordable price possible.


Contact info

3.6

Average

TrustScore 3.5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.6

All reviews

(4,148)

1,684 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Queen of Silk is my new favourite

Recently I purchased a range of perfume samples and small vials to try to find a perfume that I'd never tried before and could fall in love with. Well among my bundle of goodies I found a perfume that lights up my world. It's called Queen of Silk by Creed and I'm so impressed. It's a totally feminine perfume that is exotic and lingering, and a little old fashioned which suits me so well. Other perfumes fade away ... but this one lingers softly. So far I've tried four from my collection and am excited to think I might find another to fall in love with. But QoS will be hard to beat.

June 20, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely worst experience ever

Absolutely worst experience ever. Do NOT buy. Shop somewhere else. They do not deliver on time, if at all. They do not refund. They just keep replying with AI responses.

This company is a complete scam.

DO NOT BUY ANYTHING.

June 21, 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMERS BEWARE FAM!!

SCAMMERS! I placed my order 2 months ago, they’re giving me BS excuses saying it was a “pre-order” which is was not, they have told me multiple times “it’ll be in the syd warehouse in a couple of days” this was all WEEKS AGO. I have requested a refund and now they’re completely ignoring me after 4 more days. They lied and said it was pre order and I would have been told at the checkout, I went through the checkout procedure again and there was no warning. They are straight up lying and have taken my money!!!!!

June 21, 2026
Unprompted review
Rated 1 out of 5 stars

Delivery time was disgusting

Delivery time was disgusting. Communication was terrible.
Ordered 22nd Dec received 15th june.
Had to ask for update multiple times to finally get told it would ship in days. Just for me to chase up again (multiple times) and get a "we understand your frustration and we are doing everything we can " month later I'd ask for an update just to be lied to again. Nearly raised a disputed transaction to get money back. But my perfumes did eventually arrive . With 2 free samples. I've now had more emails from them asking me for a review and promise of a $500 gift card if i leave a 5 star review..... i really don't understand how they could be so oblivious...

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Cute and beautiful

The fragrance are good and the smell is lovely and the prices are very good and the bottle you get are cute and the perfume go a long way

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Over all communication with my perfume…

Over all communication with my perfume shop australia was great, very prompt (Aubery) especially very courteous and professional.
If you are after middle eastern fragrances, be prepared for long waits across australia given the demands (especially Rasasi).

AUBERY was particularly upfront and honest about the delays.

The products were 100%authentic.

May 22, 2026
Unprompted review
Rated 1 out of 5 stars

Indefinite delays

Indefinite delays, false advertising, knowingly advertising delivery timeframes that they are unlikely to meet (e.g. was promised x3 weeks maximum delivery time, have been waiting roughly x7 weeks and counting). Very difficult to communicate with them/query them, customer service leaves much to be desired (poor communicators/ignore customer queries)

May 5, 2026
Unprompted review
Rated 1 out of 5 stars

Delays and deceptive conduct

Delays and deceptive conduct.
They cancelled part of my order after payment back in March 2026. Failed to refund the deleted items.
Failed to deliver the remaining items, except for 2 in mid June 2026. Would not offer refund. They owe me $62.00 but have made no attempt to repay. Buyer beware! Never again!

June 16, 2026
Unprompted review

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