Avoid avoid avoid. I am so upset following the loss of my beautiful dog wanted a portrait to remind me. The portrait in no way resembles my dog, still numerous drafts on, still looks nothing like he... See more
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Avoid this company. Placed an order - proofs came back quickly but were just an AI created image and they were unable to update the proofs to meet the feedback. This happened several times and have... See more
Was a bit sceptical about this company after reading some of these reviews. I decided to take the plunge anyway and to my delight I was very impressed. Communication was spot on. Got my proof photo wi... See more
Placed an order over 5 weeks ago - still have not recieved the proof image. Have tried contacting via email - and even though the automated reply states that they will be in touch within 24 hours, I h... See more
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Would give zero stars if possible
Would give zero stars if possible. Promised arrival before Christmas. Still not seen a proof copy. By their own admission via email they are ‘ very busy’ and clearly can’t cope. Poor communication from customer service team. Staff try to charge more for cancellation fee than advertised on website. Feel like I’ve been massively conned. AVOID AVOID AVOID
December 21, 2021
Unprompted review
Poor, poor service.
Ordered on the 28th November, proof took a little longer than usual, which was understandable given the time of year. Had to reject the proof requesting the most minor touch ups (to the text, no change to the actual painting at all), and that change took over a week! Finally received my proof on the 14th December, which I approved and..... Absolutely nothing since. No dispatch, no update, my emails and messages are being ignored.
I know what it's like to work for a small business like this at Christmas time, so was more than willing to be understanding, but this is a joke. Maybe they can spend all of the extra money they have made from overselling their service to hire a competent head of customer services, because who ever is responsible for it at the moment is doing an extremely poor job.
December 20, 2021
Unprompted review
They make beautiful Artwork
August 21, 2021
Unprompted review
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