My dogs hair sample was lost twice, I finally mailed it certified return receipt. When I got the results I was relieved…Until I brought them to our vet. Our vet said the testing done was “unreliable”... See more
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Review summary
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What people talk about most
Reviews shaping this summary
They were super quick with getting the testing done and seems that it was very thorough. My dog is still having issues with itching, so I’m going to have to dig down into the additives that he was sen... See more
Company replied
Ive used the tests for my 3 dogs and 3 fosters (dogs and cats). Ive recommended it way too many times to count. The cost compared to standard allergy blood tests in my area is so economical. The resul... See more
Company replied
Very happy with the whole experience! This was soooo easy and convenient to do this testing for our puppy. She's had a lot of tummy issues since the day we brought her home - vet kept suggesting dif... See more
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Company details
Written by the company
Pet Health Starts At Home. We help you improve your pet’s health with tests, supplements, and support.
Contact info
10685-B Hazelhurst Dr. #24329 Houston, 77043, Texas, United States
- +1-430-224-0303
- info@mypethealthstore.com
- mypetsensitivity.com
4.0
Great
3K reviews
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Quick Results!
The whole process was easy and quick. Any future dogs, I will use this company again
March 17, 2026
Reply from My Pet Sensitivity
We're so happy to hear that our process was easy and quick for you. We appreciate your kind words and look forward to helping you with any future dogs.
Thorough Test
The test results were very thorough and gave a lot of information.
Where the problem occurred is in communicating how to initiate the testing and when/where to get the results. Maybe it's just me, but an email or text to say the results are available and a link where to find them, that would be very helpful.
June 5, 2026
Reply from My Pet Sensitivity
We appreciate your feedback regarding the thoroughness of our test results. We understand your suggestion about improving our communication process for test initiation and result availability. We are actively exploring options like email or text notifications with direct links to enhance this experience for our customers.
I never received my results and was signed up for a monthly subscription I didn't ask for.
I never received my results, even though I received an email stating that they received my dogs hair samples.
Then out of nowhere, I get an email receipt showing that I've enrolled in a $10 a month subscription for pet advise. I did NOT sign up for that. When you call, you receive a message stating that nobody is available and line disconnects. When cancelling the subscription online, it forced me to explain why I'm cancelling but the only option is their pre-typed reasons, such as "I'd rather save money mow to pay more later". Immoral business. Zero stars
June 25, 2026
Unprompted review
Reply from My Pet Sensitivity
Thanks for sharing your feedback with us!
When the test was purchased, it included a complimentary 30-day trial to our 247Vetline service. At the end of the trial period, the subscription automatically continues on a monthly basis unless cancelled. This information is provided during the checkout process, where the option to remove the trial is available, and is also included within the order confirmation email.
Can you please respond to our Trust Pilot request so we can investigate this for you?
I had an allergy test done
I had an allergy test done. Thought that was all. Paid $44.99 for it in February. Just noticed on my cc bill that Ive been paying $9.99 every month there after. I did not sign up for anything except an allergy test! Scaming me!
February 28, 2026
Unprompted review
Reply from My Pet Sensitivity
Thanks for sharing your feedback with us!
When the test was purchased, it included a complimentary 30-day trial to our 247Vetline service. At the end of the trial period, the subscription automatically continues on a monthly basis unless cancelled. This information is provided during the checkout process, where the option to remove the trial is available, and is also included within the order confirmation email.
Can you please respond to our Trust Pilot request so we can investigate this for you?
East company to deal with
East company to deal with, great results back and a fast turnaround
June 4, 2026
Reply from My Pet Sensitivity
We're glad you enjoyed your experience. We appreciate your positive feedback!
Like GI Joe says, knowing is half the battle.
The detailed report was extremely informative. It was what pointed us in the right direction with collaboration from our vet. We are in a positive direction now. Thank you
May 27, 2026
Reply from My Pet Sensitivity
Thank you for your thoughtful review! We're delighted to hear that the detailed report was informative and helped point you and your vet in the right direction. It's especially rewarding to know that, through collaboration with your veterinary professional, you're now moving in a positive direction. We appreciate you taking the time to share your experience and wish you and your pet all the very best going forward.
I have tested both my dog
I have tested both my dog, and
had the results back within 2 days. Very happy with the process.
June 13, 2026
Unprompted review
Reply from My Pet Sensitivity
Thank you for your lovely review!
We're delighted to hear that you received your results so quickly. It's great to know that you were happy with the process and found everything straightforward and efficient.
Thank you for choosing us for your pet's testing!
My dog has for years had bad allergies…
My dog has for years had bad allergies year round! After getting her results I was shocked as to what she was allergic to it was Everything she was eating. I now cook for my dog and she has went from a constant runny nose, eyes droopy watering, Paw licking and scratching all the time to only minimal paw licking (because i think the grass does that)but everything else has stopped it's amazing!!!!! I wish I had know about the allergy testing years ago what ever the cost it's worth it!
May 29, 2026
Reply from My Pet Sensitivity
We are so happy to hear about the incredible improvement in your dog's health after discovering her sensitivities! It's wonderful to know our testing made such a positive difference. Thank you for sharing this amazing success story.
Sample collection kit was delivered…
Sample collection kit was delivered very quickly, confirmation email received upon the sample being returned to them. Results back in super quick time
May 27, 2026
Reply from My Pet Sensitivity
We are so pleased you had such a positive experience with our service. We appreciate your kind words!
Very helpful email advice from Abbie
Very helpful email advice from Abbie. Resolved query quickly and friendly manner.
June 23, 2026
Unprompted review
Reply from My Pet Sensitivity
Thank you for your kind feedback! We're so pleased to hear that Abbie was able to help resolve your query quickly and in a friendly manner. Providing helpful and efficient support is always our goal, and your comments will mean a lot to her.
We really appreciate you taking the time to share your experience and thank you for choosing us!
Great job...had no idea that my Sedona…
Great job...had no idea that my Sedona was allergic to beef and baking soda (toothpaste). They are now not given to her and she is much better.
June 2, 2026
Reply from My Pet Sensitivity
Thank you so much for sharing your experience! We're delighted to hear that Sedona is doing much better. It's always rewarding when test results help identify sensitivities that may be contributing to discomfort, allowing pet owners to make informed changes.
We wish Sedona continued health and happiness, and we truly appreciate you taking the time to leave your feedback. 🐾
Sneaky company
Sneaky company, I will never purchase anything from them again. Their customer service agents are rude and petty.
May 31, 2026
Reply from My Pet Sensitivity
Thank you for your feedback. We're sorry to hear that you were unhappy with your experience and that our customer service did not meet your expectations.
Providing professional, respectful, and helpful support is very important to us, and we take comments like yours seriously. We would welcome the opportunity to better understand what happened and address your concerns. Please contact our support team directly or reply to our request for further information so that we can investigate this matter and work towards a resolution.
We appreciate you taking the time to share your experience.
Well worth the money
I had an inkling that my 2 BC puppies had sensitivities around certain foods but was never able to pinpoint exactly what triggered their diahorrea. This test narrowed it down and gave me more information than I could've dreamed. I can now look for certain ingredients in their potential foods that could possibly trigger their digestive issues and will hopefully help them to live a happier and healthier life.
May 27, 2026
Reply from My Pet Sensitivity
We are so happy to hear that our test provided valuable insights into your puppies' sensitivities. It's wonderful that you now have the information needed to help them live happier and healthier lives. Thank you for sharing your positive experience!
Cornelia was extremely responsive and…
Cornelia was extremely responsive and very clear in her answer to my question. Thanks!
June 16, 2026
Unprompted review
Reply from My Pet Sensitivity
We are so glad to hear our team provided clear and helpful assistance. We appreciate your kind words!
Your direction is very well followed
Your direction is very well followed. I was very surprised to see the result. I have to make a lot of adjustments to feed my dog. He seem to have more uplifting spirit. Thank you.
May 14, 2026
Reply from My Pet Sensitivity
We're so glad to hear your dog is doing well and has a more uplifting spirit! Thank you for sharing your positive experience with us.
Really thorough and quick service and…
Really thorough and quick service and has been very helpful information for our dog’s allergies
May 22, 2026
Reply from My Pet Sensitivity
We're so glad our service provided helpful information for your dog's sensitivities!
We didn't know....
We didn't know the extent of the things she was sensitive to....Our girl still isn't itch free but now that we found the things she can't have we have found better food for her and working towards a better life!
May 21, 2026
Reply from My Pet Sensitivity
We're glad you're making progress in finding suitable food for your girl. We hope she finds full relief soon!
Straight forward
Straight forward. Easy to read results. Very quick and good instructions on how to interpret.
June 9, 2026
Unprompted review
Reply from My Pet Sensitivity
We are so glad you found the results easy to read and the instructions helpful. Thank you!
Lois was incredibly patient with me!
Lois was incredibly patient with me, as I fumbled through the process of understanding where my dogs test was (I was expecting a kit in the mail), then helped me again when the code I had didn't work. I have some cognitive issues due to illness and they hit me all at once while dealing with this testing process, so she really was wonderful! If I could give her 10 stars, I would! :)
June 16, 2026
Unprompted review
Reply from My Pet Sensitivity
We are so glad to hear that our team provided such wonderful support during your testing process. Your kind words are truly appreciated, and we are happy we could assist you.
It was really good but really long
It was really good but really long. Have lots of paper ready to print!
May 13, 2026
Reply from My Pet Sensitivity
We appreciate your feedback. We're glad you found it good and note your comment on length.
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