Myplaque 

I ordered on the 4th December and it still hasn’t arrived definitely a scam website asked for a refund and got no email nothing back, don’t even bother.

If I could give a 0 I would, ordered on the 04/12 for Christmas, never showed up even though they stated on website that any orders after 07/12 wouldn’t make it till after Christmas then got an email to say it was delayed and that it wasn’t going to be there in time for Christmas, my girlfriends birthday is 10/01 which is Sunday which I am now hoping to give but yet again no sign of Hermes tracking and it’s now been over 4 weeks nearly 5 since I placed the order, I had received an email around 19/12 to say the order was processed and product was ready for collection of Hermes but since then nothing absolutely disgusting company and will be wanting a full refund absolutely scam of the earth, close for Christmas from 22nd to 04/01 if they really cared for there customers they would of worked in between Christmas like most normal employers do and now not be behind I would mind but my order has been ready waiting for Hermes for 3 weeks and I have since had deliveries from Hermes so it isn’t Hermes causing a delay it’s them, don’t buy or don’t believe a word they say

If I could give this zero stars I would!!!!
I emailed them on numerous occasional asking where my order was. I ordered this on the 2nd December for originally a birthday present of 2 weeks later (within the 7-10days they claim) then it didn’t come so decided to put it to the Christmas present, again nowhere to be seen. I emailed asking where it was with a short answer of ‘look on the website’ so unprofessional. They should have told me what they wanted to say instead of making me go to their website. I then quoted back their website where it states I would receive my order by Christmas which they said I was wrong and that the information I copied off their website wasn’t correct! I was out with excuses of Hermes fault (if this was to be correct, as a company you should look into other avenues to get the product to your PAYING customer for Christmas as boldly stated on your website. Then I was told it was due to COVID. Why haven’t other companies struggled with this then? After this I got an email saying it had been not only placed into production but also another email straight after saying it was ready for delivery, for them to then say that Hermes didn’t come and collect as expected. I got tired and asked for a refund. They said they can’t give me a refund. That’s it’s.. no explanation on why, just to again go to their website. I then saw it says 31 days from the order you can request refund. I did exactly that, I requested for my refund on day 31. They then had the audacity to say they are adding a further 12 days to the refund policy because they were off between Christmas and New Year. If I didn’t laugh I would have cried!! If you know you have backlog and a lot of unhappy customers, you go in between those dates or at the very least understand it is your issue and not the customers. How dare you place a further 12 days on top after the horredous vile service! Never ever again will I use this apparent company. A sweet and thoughtful gift is now just a hell memory!

Ordered the 2nd of December and the advertisement literally stated, "buy now and get it before Christmas" it's now approaching 40 days ago since i ordered and I have recieved nothing. As a statistic in the UK, we have moved from tier 3 to tier 4 and now into another national lockdown all before I've even recieved my order. To anyone who says that this is understandable due to covid, why would you make a bold claim like arriving before Christmas during a pandemic if you know full well it will not arrive. Not only have I not seen my girlfriend in over a month now, but I couldn't even drop her off a gift for Christmas. There has been 0 communication from the company it has always been me to email first. This is outrageous and terrible customer service.

Ordered my plaque mid November and it arrived with the wrong colour writing. Had a replacement sent out and it was faulty. Never ended up with what I wanted as it was too much hassle and didn’t come in time for Christmas when it should have.

Placed order 4th December, still not arrived. Terrible service as it was a Xmas present. Want a refund

Don’t bother. Like many people I placed an order on 4th December which according to their website was well before their ‘Christmas cut off’ however I’ve still not received my order. They didn’t even process my order until I emailed them to chase them up. I’ve been quoted that the problem is due to COVID-19 however I’ve had items delivered from the US that I ordered after ordering this. Terrible service, I now have to spend more money to replace a present that won’t be here in time.

Placed order on 4th December still not received. I emailed to ask and was told of delays due to COVID. I then emailed a few days later and was told it was Hermes fault! I asked for a refund and was turned down as the order was already made ready for dispatch. A day later I received an email to say my order had been sent to production, this was on 21st December. I have now received my tracking number but still says item has not been collected. Customer service didn’t want to know, there was not movement on getting the item delivered a different way so this is a Christmas present that won’t be received. To place an order 19 days earlier if awful. Will not use again!

I placed my order on the 6th for guaranteed delivery before Christmas- I had an email on 18th saying it had been dispatched.
When I contacted them they told me that Hermes collects from them- however the tracking from Hermes says “expected” been like this since and not moved. When I enquired about this I got told to ignore that tracking 🤔 what’s the point of giving tracking numbers if they are wrong ?? Still no delivery and now 2 days before Christmas doesn’t look like I be getting it at all!!
The customer service are nice until you start questioning them and then they become rude !!! Definitely won’t be purchasing from them again !!!

Took a little longer than expected to arrive but that is to be expected with Covid. Customer Services were A+ and responded quickly with an update. Well worth the wait, very happy with the quality of it. Bought as a gift but will definitely be purchasing one for myself!

Amazing quality! I’ve ordered from a few brands for this product and nothing compares to the quality on these ones, printed with a machine instead of handmade!

Good for a present!