Myprotein Reviews 

108
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

This was my first time ordering from MyProtein, and the purchasing process was smooth from start to finish. Unfortunately, the delivery experience fell short. My parcel was left unattended on my... See more

Company replied

Rated 3 out of 5 stars

The items got stuck in customs for a while and it seems to charge me admin fees for no reason even without taxable items. If there’s no taxable items, why withhold my items? lol. My protein should ne... See more

Company replied

Rated 5 out of 5 stars

Excellent products! I’m using The Pump, The Whey, Creatine Monohydrate, Casein and Essentials Acid Amino. They deliver the results, I can see improvements in the muscle and best part, they keep the so... See more

Company replied

Rated 4 out of 5 stars

Fast delivery, 12/12/2020 purchase and 17/12/2020 received. I thought it would be more than 2 weeks as per the estimation. The whole order and purchase process quite easy and user friendly. I bought t... See more

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4.1

Great

TrustScore 4 out of 5

108 reviews

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4.1

All reviews

(108)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

My 2.5kg whey protein isolate came with…

My 2.5kg whey protein isolate came with a hole, the protein spilt in the box and there is a gaping hole below the resealable pouch. I contacted the myprotein customer service and within 24 hours they gave me a reply and scheduled a replacement for the damaged goods, I am very impressed with they way they handled this situation and I can say that they have regained my trust towards them as a company and I will continue to support MyProtein

October 3, 2020
Unprompted review
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Reply from Myprotein

Thanks for the review, Derrick.

I am sorry to hear of this delivery damage, for any issues like this we would expect the customer to contact us directly so you give us the chance to sort and resolve this issue which I am confident I can do.

Can you please sign into your account to view the message I sent you.

Kind regards,
Matt

Rated 5 out of 5 stars

The best

The best, as usual!

October 2, 2020
Unprompted review
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Reply from Myprotein

Cheers for leaving your 5 star review!

This is what I love to hear regarding your buying experience.

Have a good day,
Matt

Rated 4 out of 5 stars

Custom

Everything is fine. But my parcel was actually hold in custom for weeks and I wish someone could have notify me.

October 2, 2020
Unprompted review
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Reply from Myprotein

Thanks for the review, Nathan.

I am pleased you liked your order. In regards to the customs, sadly this would not be down to ourselves as the customs in your country deals with this.

If you need any further assistance, please contact us.

Cheers,
Matt

Rated 5 out of 5 stars

Excellent Vegan Protein

Best vegan protein source I've so far come across in Malaysia. In particular, I appreciate: 1) large package size (so I don't have to order multiple small packs as with other suppliers), and 2) a totally unflavored and unsweetened option (I can't stand steevia or other sweeteners used in other brands, and am mixing the protein in a fruit smoothie anyway so no flavor is needed). Only wish would be to have a bit more environmentally-friendly packaging, perhaps not necessarily including another plastic scoop with each pack (anyone who orders frequently has dozens of scoops already). Otherwise a great product and would highly recommend.

October 2, 2020
Unprompted review
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Reply from Myprotein

Cheers for leaving your 5 star review!

This is what I love to hear regarding your buying experience.

Have a good day,
Matt

Rated 5 out of 5 stars

Fast delivery and good packaging

October 1, 2020
Unprompted review
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Reply from Myprotein

Cheers for leaving your 5 star review!

This is what I love to hear regarding your buying experience.

Have a good day,
Matt

Rated 3 out of 5 stars

The items got stuck in customs for a…

The items got stuck in customs for a while and it seems to charge me admin fees for no reason even without taxable items. If there’s no taxable items, why withhold my items? lol. My protein should negotiate with the customs to avoid such dodgy practice.
Edit2: you should implement a proactive tax collection before customers pay so we don’t have to deal with it once item arrive in customs, cause delay will definitely occur in a reactive taxation approach

October 1, 2020
Unprompted review
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Reply from Myprotein

Thank you for the review.

I am sorry to hear of this delay, I can advise any customs fees are to be paid by the customer. This is stated on site and I do apologise for any issue.

Kind regards,
Matt

Rated 1 out of 5 stars

MyProtein Malaysia not exist in Malaysia!

on website, everywhere its written "MyProtein Malaysia" so you may feel company is in Malaysia, it doesnt have indication much that it would be shipped from Singapore which require me to pay custom tax / duty tax (20% in Malaysia!), and detains in custom like a month... so I waited more than a month to receive it. Horrible ever experience! Sort of cheating and myprotein doesnt care customer's satisfaction.

October 1, 2020
Unprompted review
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Reply from Myprotein

Thank you for the review.

I am sorry to hear of this frustration, I can advise we are a UK based company. We do have warehouses around the globe but any customs charges are to be paid by the customer. This is stated on site as well.

If you need any further help, please contact us via your account.

Kind regards,
Matt

Rated 5 out of 5 stars

Bought the diet protein chocolate…

Bought the diet protein chocolate flavour. Taste really good, just like chocolate milk shake.

October 1, 2020
Unprompted review
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Reply from Myprotein

Cheers for leaving your 5 star review!

This is what I love to hear regarding your buying experience.

Have a good day,
Matt

Rated 4 out of 5 stars

Great for work-out and jogging.

I ordered one pack of gluten-free pea protein and another pack of total protein blend (Chocolate flavour), after consuming it with two spoon full (about 15g each) every morning prior to my workout, my body is recharged and after 30 minutes, I have the stamina endurance to do my body weight training and long-distance running.

Thanks MyProtein for your great product and generous online purchase discount!

September 20, 2020
Unprompted review
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Reply from Myprotein

Thank you for taking the time to leave your review!

I am so pleased to hear this, we strive to provide smooth buying experiences.

Have a great day,

Matt

Rated 3 out of 5 stars

Packaging issue

First of all, the protein shake taste nice but I wish to complaint about the packaging during delivery. The seal of the protein bottle broken and the powder leak to the whole packaging.other than that, I very love the protein shake

September 12, 2020
Unprompted review
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Reply from Myprotein

Hi Ethan,

We appreciate you taking the time to share your comments on trust pilot.

I have located your account and I can see that this is the first you have raised this issue, please allow us to help you by contact us through your account or we have our live chat team available to help you.

Thanks,

Tracie

Rated 5 out of 5 stars

I love the summer flavour

I love the summer flavour. it is refreshing!

September 12, 2020
Unprompted review
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Reply from Myprotein

Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Kind regards
Tracie
Customer Support

Rated 5 out of 5 stars

It works!

Excellent products! I’m using The Pump, The Whey, Creatine Monohydrate, Casein and Essentials Acid Amino. They deliver the results, I can see improvements in the muscle and best part, they keep the sore away after trainings! I never used other brands ever since!

September 11, 2020
Unprompted review
Myprotein logo

Reply from Myprotein

Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Kind regards
Tracie
Customer Support

Rated 5 out of 5 stars

They did it !

Even during this crisis they managed to send it fast and I got free delivery in Malaysia with some great discounted products. Making it so reasonable and cheap! Time for gains

September 11, 2020
Unprompted review
Myprotein logo

Reply from Myprotein

Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Kind regards
Tracie
Customer Support

Rated 5 out of 5 stars

Yumm

I really love it my favorite flavor is chocolate browine ❤️❤️❤️

September 11, 2020
Unprompted review
Myprotein logo

Reply from Myprotein

Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Kind regards
Tracie
Customer Support

Rated 4 out of 5 stars

Still prefer the old chocolate sea salt…

Still prefer the old chocolate sea salt carb crushers to the current flavours.

September 2, 2020
Unprompted review
Myprotein logo

Reply from Myprotein

Hello Jules,

Thank you for leaving this great review.

We hope you continue to enjoy the great products we have to offer.

Many Thanks,

Rated 5 out of 5 stars

Quality product for low price

Myprotein didnt comprises the quality of the product when it comes to low pricing. I have purchase whey protein, bcaa, creatine supplements from myprotein, and they all work extremely well, which means that there is no BS on the label. What you see is what you get.
Recommended for their unflavored whey, bcaa, and creatine, because they provided the maximum profile per serving that you will need.

September 2, 2020
Unprompted review
Myprotein logo

Reply from Myprotein

Hello Roger,

Thank you for leaving this great 5* review.

We hope you continue to enjoy the great products we have to offer.

Many Thanks,
Tracie

Rated 4 out of 5 stars

the delivery was quite late and it got…

the delivery was quite late and it got stuck in my country custom for a good 1-2 months oh well. at the end managed to get them

August 6, 2020
Unprompted review
Myprotein logo

Reply from Myprotein

Thank you for the review, Kong.

I do apologise for the delay, we are happy to assist but customs delays are down to the customs in your country sadly.

Kind regards,
Matt

Rated 4 out of 5 stars

Skinny Malaysian Guy is happy with Myprotein

It was my first time using Myprotein. It took around 3 weeks to arrive my country, Malaysia. The weight gainer does help me gain some weight, 3.5kg after finishing 2.5kg of them. Definitely will buy again but I will order once I finish 2.5kg whey protein. Also, I love the quality of the sport shirt. However, I did not like the taste of the choco banana flavoured whey protein(sample), the banana tasted artificial and super sweet, would be better if I mix with milk I guess.

August 5, 2020
Unprompted review
Myprotein logo

Reply from Myprotein

Thank you for the review, Jack.

I am pleased to hear you like these products. We do offer samples on orders sometimes so you can find out flavours you like before ordering larger bags.

Cheers,
Matt

Rated 1 out of 5 stars

I haven received the stock till now

I haven received the stock till now, I’m ordered from Malaysia website but stuck at custom ask me to pay and till now not yet clear.if you have Malaysia website the company have to provide the house shipment not to ask customer to cleared the custom and till now I don’t even get the product

July 29, 2020
Unprompted review
Myprotein logo

Reply from Myprotein

I am sorry to hear of this matter, I can advise the customer does have to pay any customs fees on an order.

If you need any further help, please contact us via your account and we can assist further.

Kind regards,
Matt

Rated 2 out of 5 stars

Nice products but wish for more varieties for M

I love everything from myprotein but I hope that they will have more food & snacks varieties or more flavour of the products for Malaysia. I saw a lot of different flavours for other countries and I would love to try it too! And the vitamin range as well!

July 14, 2020
Unprompted review
Myprotein logo

Reply from Myprotein

Thank you for the review.

I am pleased to hear you like the products, I can advise we are always adding new products and ranges to our sites for our customers to buy. We sell all the products we can ship to your location at present.

Cheers,
Matt

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