The product is great but what makes it even better is the quality of customer service. I lost a part which was my own fault and the guys instantly helped and resolved the issue straight away. No waiti... See more
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Review summary
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Based on these reviews
Honestly the best customer service I have had in forever! I was having difficulty getting the filter onto my tap and the team was prompt and helpful throughout the entire time. I ended up having to... See more
Company replied
I was having difficulties working out how to attach The filter to my tap and commented on a post any this issue. Purahome reached out to me to offer help. They were very patient with me sending videos... See more
Company replied
I’m a father of 4 and PuraHome honestly changed my families life. We were all suffering from poor digestion and thought it was the food. After switching to the PuraHome filtration system a month ago w... See more
Company replied
Company details
Written by the company
At PuraHome we believe clean water is the foundation of a healthy home. We are dedicated to helping Australian families access pure, great-tasting water right from their tap. Our premium water filtration systems remove impurities and contaminants, giving you peace of mind with every sip. Trusted by thousands of Australians, PuraHome makes it easy and affordable to transform your water quality. Because when it comes to what you drink, cook with, and give your family, nothing but pure will do. Join us in our mission to bring cleaner, healthier water to homes across Australia.
Contact info
Australia
- mypurahome.com
4.5
Excellent
33 reviews
Hasn’t replied to negative reviews
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I had high hopes for the Purahome water…
I had high hopes for the Purahome water filter, but unfortunately my experience has been disappointing overall.
The delivery took around 6 weeks, which was far longer than expected. During that time, I requested a refund due to the delay, but this was denied. Shortly after, I was told the product was already on its way — and it arrived about 2 weeks later. The communication around this could have been much clearer and more accommodating.
On the positive side, the unit is easy to install and looks great once set up. However, I now have a leak from the connection between the main unit and the tap attachment (it has been installed correctly, it’s squirting from a fixed pat), its only been installed for 1 week. I can still taste chemicals in the water, which makes me question how effective the filtration really is.
I also purchased a 12-month supply of cartridges, which I now regret given my experience so far.
Overall, while the design and installation are good, the performance and customer service have let this product down. I expected a lot more, especially given the investment.
April 15, 2026
Unprompted review
I purchased my product with much…
I purchased my product with much excitement and I was given my tracking number as soon as it available from PuraHome. Unfortunately my excitement on arrival didn't last long as my was tap was not compatible. Marlien bent over backwards to help but it became a bit complicated. PuraHome couldn't do enough to solve the problem. In the end they said keep the product and I received a full refund within days. Thank you PuraHome for your guidance, your support, your transparency and above all your integrity as a great Aussie company.
April 9, 2026
Unprompted review
Reply from PuraHome
Hi Richard,
I really appreciate you taking the time to share this. It means a lot to me personally.
At the end of the day, we’re here to do right by people, even when things don’t go to plan. I’m glad the team was able to look after you and make the process as smooth as possible. That’s exactly what we stand for.
If you ever decide to give it another go down the track, we’d love to have you back and help find a setup that works perfectly for your tap.
Thanks again for your trust and for backing us. It truly doesn’t go unnoticed.
Warm regards,
Luke
I love my water filter system
I love my water filter system, easy to install, easy to change filters. Water taste great and enjoyable. Would recommend to everyone. Also the customer service is prompt, professional and friendly. Thankyou Purahome.
April 17, 2025
Unprompted review
Reply from PuraHome
Hi Jacqueline,
Thank you so much for your wonderful review.
We’re really pleased to hear you’re enjoying the filter and finding it easy to install and maintain. It’s great to know you’re loving the taste of your water as well.
We also truly appreciate your kind words about our team and your recommendation, it means a lot to us.
Best regards,
Luke
What a great company to deal with
What a great company to deal with! My filter developed a drip and these guys where there to help out every step of the way. Replying to me emails quickly with ways to solve the problem back and forth with suggestions and to the end even supply me with a replacement free of charge. Unusual these days. I have had my filter well over a year with a subscription for filters every 6 months. Cant fault the service or the taste of the filtered water. Thank you
March 26, 2026
Unprompted review
Reply from PuraHome
Hi Nelli,
Thank you so much for taking the time to share this.
We’re really glad we could help get the issue sorted for you and that our team was able to support you every step of the way. It’s great to hear you’ve been enjoying the filter long term and are happy with both the service and the taste of your water.
We truly appreciate your continued support and your kind words.
Best regards,
Luke
The customer service is phenomenal!
The customer service is phenomenal!! They are very kind and helpful for everything! I highly recommend this company and their products!
March 18, 2026
Unprompted review
Reply from PuraHome
Hi Jana,
Thank you so much for your kind words. We truly appreciate you taking the time to share this.
We’re really pleased to hear you’ve had such a positive experience with our team. Providing helpful and supportive service is something we take great pride in.
Your recommendation means a lot to us.
Best regards,
Luke
Pura home filter -just testing
Only had it for a while so can’t say much, but ordering was easy, delivery quick. My neighbor seen it and I have passed your details on to them, so they can purchase.
All good. Thanks a lot.
March 2, 2026
Unprompted review
Reply from PuraHome
Hi Helga,
Thank you so much for sharing this.
We’re really glad to hear the ordering process was easy and that your delivery arrived quickly. It also means a lot that you’ve passed our details on to your neighbour, we truly appreciate the support.
Thanks again for taking the time to leave a review.
Best regards,
Luke
Honestly the best customer service I…
Honestly the best customer service I have had in forever!
I was having difficulty getting the filter onto my tap and the team was prompt and helpful throughout the entire time. I ended up having to get a refund as it unfortunately wouldn’t fit onto my tap properly (old house and an old tap) but would still recommend the company and the filters to family and friends.
March 6, 2026
Unprompted review
Reply from PuraHome
Hi Hana,
Thank you so much for your kind words. We really appreciate you taking the time to share your experience.
While we’re sorry the filter wasn’t compatible with your tap in the end, we’re really glad our team was able to assist you along the way. Your understanding and recommendation truly mean a lot to us.
Thank you again for your support.
Best regards,
Luke
The product is great but what makes it…
The product is great but what makes it even better is the quality of customer service. I lost a part which was my own fault and the guys instantly helped and resolved the issue straight away. No waiting around. No extra cost. Seamless and a fantastic experience.
March 3, 2026
Unprompted review
Reply from PuraHome
Hi Matthew,
Thank you so much for taking the time to share this.
We’re really glad we could step in quickly and help get everything sorted for you. Making the process simple and stress free is always our goal, so it’s great to hear that was your experience.
We truly appreciate your kind words and your support.
Best regards,
Luke
Amazing product and fantastic customer…
Amazing product and fantastic customer service 👏 👌
February 28, 2026
Unprompted review
Reply from PuraHome
Hi Nicola,
Thank you so much for your kind words. We truly appreciate you taking the time to share this.
We’re really pleased to hear you’re loving the product and that you’ve had a great experience with our team. That’s exactly what we strive for at PuraHome.
Thanks again for your support.
Best regards,
Luke
I love the simplicity of this filter
I love the simplicity of this filter. So easy to install, easy to use. Easy enough that my young adult sons can handle it! The water tastes great.
February 24, 2026
Unprompted review
Reply from PuraHome
Hi Linda,
Thank you so much for sharing this.
We’re really glad to hear you’re enjoying the simplicity of the filter and that it’s been easy for everyone in the household to use. That’s exactly what we designed it for.
It’s great to know you’re loving the taste of your water as well. We truly appreciate you taking the time to leave a review.
Best regards,
Luke
I’ve had the water filter now for a…
I’ve had the water filter now for a month and I love the taste of the water an how easy it was to install
I have no complaints
I would love to know about shower water filters if you have them available ?
February 24, 2026
Unprompted review
Reply from PuraHome
Hi Veriest,
Thank you so much for sharing this. We’re really pleased to hear you’re loving the taste of your water and that the installation was nice and easy for you.
That’s exactly the experience we hope every PuraHome customer has.
And yes, we do offer shower filters as well. We have two different options depending on the type of shower you have. You can check them out here:
https://mypurahome.com/collections/purawater
If you’re unsure which one would suit your setup, feel free to reach out to us at hi@mypurahome.com and we’ll happily guide you.
Best regards,
Luke
I found it very easy to place my order…
I found it very easy to place my order and then when I made an enquiry got a quick response from the company
February 24, 2026
Unprompted review
Reply from PuraHome
Hi Mairwen,
Thank you so much for sharing your experience.
We’re really glad to hear you found the ordering process easy and that our team was able to respond quickly to your enquiry. That’s exactly the experience we aim to provide.
We truly appreciate you taking the time to leave a review.
Best regards,
Luke
Great company & great products.
Great company & great products.
They stay in contact with you all the time making sure you are happy with your purchase.
The filters are the best & the water so much better in taste & love knowing what I'm drinking
February 23, 2026
Unprompted review
Reply from PuraHome
Hi Lisa,
Thank you so much for your wonderful review.
We’re really pleased to hear you’re enjoying the filter and noticing the difference in the taste of your water. Knowing exactly what you’re drinking and feeling confident about it is what PuraHome is all about.
We truly appreciate your support and your kind words about our team.
Best regards,
Luke
I'm happy with my filter
I'm happy with my filter
We have had the filter for a little bit and the rubber on the housing started to not work causing it to leak water everywhere as soon as I informed purahome they sent a new one as a replacement I'm a very happy customer and will continue to tell family and friends how great the product and company are.
February 16, 2026
Unprompted review
Reply from PuraHome
Hi Katrina,
Thank you so much for taking the time to share this.
We’re sorry to hear you experienced an issue with the housing, but we’re really glad we could get a replacement out to you quickly and make things right.
It means a lot to know you’re happy with both the product and the support, and we truly appreciate you recommending us to your family and friends.
Best regards,
Luke
Easily fits on the tap
Easily fits on the tap but my tap needs to be a bit higher to get most things under the filtered water, not the filters problem though!
February 13, 2026
Unprompted review
Reply from PuraHome
Hi Tony,
Thank you so much for sharing your experience. We’re glad to hear the filter fit easily onto your tap.
We appreciate you pointing that out as well, and you’re absolutely right, sometimes tap height can vary depending on the setup. We’re happy to hear everything is working as it should.
Thanks again for taking the time to leave a review.
Best regards,
Luke
The best water filter
Since I bought the pura water filter. My fruit & vegetables are lasting longer since they have been washed in the filtered water. I water my plants with the filtered water & my dog has filtered water in her water bowl
November 12, 2025
Unprompted review
Reply from PuraHome
Hi Jillian
Thank you so much for sharing this. We absolutely love hearing how you’re using your PuraHome filter beyond just drinking water.
It’s wonderful to know your fruit and vegetables are lasting longer, your plants are thriving, and even your dog is enjoying filtered water. That’s exactly the kind of difference we hope to make in every home.
We truly appreciate you taking the time to leave this review.
Best regards,
Luke
Excellent communication.
Excellent communication.
I had an issue with the fit and they were very helpful in sorting it out.
I would definitely recommend them.
February 16, 2026
Unprompted review
Reply from PuraHome
Hi Jenny,
Thank you so much for your kind words. We really appreciate you taking the time to share your experience.
We’re glad we could help sort out the fitment issue and make the process smooth for you. Your recommendation truly means a lot to us.
Best regards,
Luke
Top Notch Service!!!
I just want to say a massive thank you for your help and support during my time of need with my water filter. I never imagined this high of level of dedication. Other businesses made me lose faith in them. I have 100000% faith in PuraHome. I will choose and continue to promote this amazing company.
February 2, 2026
Unprompted review
Reply from PuraHome
Hi Sam,
Thank you so much for taking the time to share this. Your kind words genuinely mean a great deal to us.
We’re really pleased we could support you when you needed it and that your experience has helped restore your confidence. Knowing you have such trust in PuraHome and are happy with both the product and the service is incredibly rewarding for our team.
We truly appreciate your support and recommendation, and we’re grateful to have you as part of the PuraHome community.
Best regards,
Luke
I was having difficulties working out how to attach it to my tap
I was having difficulties working out how to attach The filter to my tap and commented on a post any this issue. Purahome reached out to me to offer help. They were very patient with me sending videos and pictures, then sending me step by step instructions to rectify my issue of trying to use the wrong attachment. It is now all set up and working perfectly and the taste of my water is finally free of chlorine!
January 1, 2026
Unprompted review
Reply from PuraHome
Hi there,
Thank you so much for taking the time to share this review. We’re really glad we could help you get everything set up and that our team was able to guide you through finding the right attachment.
It’s great to hear the filter is now working perfectly and that you’re already noticing the difference in the taste of your water. Enjoy your cleaner, chlorine free water, and thank you again for choosing PuraHome.
Best regards,
Luke
My partner purchased our Purahome tap…
My partner and I purchased our Purahome tap filter and after experiencing a few issues were able to find a solution that worked for us with the Purahome Customer Support Team. I’m happy with the communication I received from Marinel.
January 10, 2026
Unprompted review
Reply from PuraHome
Hi Jamie-Lee,
This is Luke, I'm sorry to hear you haven't received a response from our team - that's not acceptable and I'll be looking into why that happened.
The issue you're describing with the filter constantly coming loose sounds frustrating. Please email me directly at hi@mypurahome.com and mention this review - I'll personally make sure we get this sorted!
We want you to have a great experience with PuraHome, so let's get this fixed for you right away.
Best regards,
Luke
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