In SG service is good but I bought a roaming eSim through the app for MyRepublic Everywhere and once I have paid for it, it takes me to the MyRepublic Everywhere app to download eSim but says the ap... See more
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I received an email from MyRepublic stating that my Payment card had expired, I checked my card and this was untrue. I went to MyRebublic Chat line and was very frustrated that it did not allow to spe... See more
Company replied
useless service slow speeds. reconnected to old isp instantly back to full (95+) 100nbn speeds vs 50ish from these jokers. on top of that was only connected a week yet was billed full month.... See more
Company replied
I am more than blown away with how consistent the speeds are however the only thing I would advise new customers is that the support is quite poor. The live chats take ages for the simplest response a... See more
Company replied
Company details
Written by the company
MyRepublic was the first purpose-built National Broadband Network internet service provider in Asia Pacific, we provide ultra-fast internet services to Singapore, and New Zealand, and Australia. We provide internet connectivity on a network that’s optimised to deliver high performance to your home.
Contact info
PO BOX 7081 Alexandria, NSW, 2015, Sydney, Australia
- myrepublic.com.au
3.0
Average
756 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
10/10 would swap to MyRepublic again
Whenever I need to talk to them (which isn't often) I never get a runaround. When they say something will happen it happens. Had an issue between my house and the node, they logged a request and it was sorted quickly.
October 7, 2021
Unprompted review
Reply from MyRepublic Australia
Hi Matt,
We're glad to know that you received timely support whenever you have connection issues. We truly value our customers time. Hence, we address issues once they arise so you don't need to contact us. We are glad that our core values resonated with you.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
John
best internet
Had no surprise extra payments, have contacted me to check that everything is working fine. MyRepublic really do make sure you are happy and have no problems, they have been great.
October 7, 2021
Unprompted review
Reply from MyRepublic Australia
Hi Chris,
Thank you kindly for the 5-star review! We’re glad you felt satisfied with the customer service team. It's something we've worked hard on and we're pleased our efforts resonated with you.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
John
A very happy customer for 5 years now
A very happy customer for 5 years now. MyRepublic provides a very fast and reliable service at a good price. Highly recommended.
October 7, 2021
Unprompted review
Reply from MyRepublic Australia
Hi Scott,
Thank you for being part of our growing community for five years. We, at MyRepublic, know you had many options to choose from, we thank you for choosing us. It is our pleasure to provide you with only the best customer support and service.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
John
Works perfectly and the price is great
Works perfectly and the price is great, perfect provider for anything internet including their optimised gaming setup
October 7, 2021
Unprompted review
Reply from MyRepublic Australia
Hi Carl,
We optimise our network for faster speed to provide you with more bandwidth to go round and to enhance your online experience. At MyRepublic, we are also passionate about gaming. To show how much we care about our gaming community, we have introduced Discord support, making it easy and seamless for our Gamers to get in touch with us.
Chat to one of our experts online during weekdays between 9am-6pm at https://discord.com/invite/fRVvbcp
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
John
Very satisfied customer after 4+ years with MyRepublic
I’ve been with MyRepublic for 4+ years. Great service and reliable speed (NBN 50). Highly recommend MyRepublic.
October 7, 2021
Unprompted review
Reply from MyRepublic Australia
Hi John,
Thanks for being a loyal customer. Superfast and reliable internet speeds are something we want for all our customers. We're glad to hear that you are enjoying it.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
John
Been with Myrepublic when they started…
Been with Myrepublic when they started and have not had many issues at all. In fact I get great speeds and I’m happy to continue to stay with them.
October 7, 2021
Unprompted review
Reply from MyRepublic Australia
Hi Roz,
Thank you for supporting us for the past years. The growth we’ve experienced over the years is because of customers like you, who faithfully supports our business.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
John
No complaints at all.
Order was very quick to finish. Speeds are far better than another ISP, and they were happy to price match. Good experience.
October 7, 2021
Unprompted review
Reply from MyRepublic Australia
Hi Jamie,
We are glad that our commitment for seamless order activation and reliable connection resonated with you.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
John
10/10
10/10. Consistently provides top tier internet speed and quality. A company that actually gives you the plan you pay for and not half of it like other companies. Highly recommend
October 7, 2021
Unprompted review
Reply from MyRepublic Australia
Hi Liam,
Thank you kindly for the 5-star review! It is always a great feeling to know when we have succeeded in providing our customers with a top-quality service.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEDT from Mondays to Fridays and 9:00 AM - 5:00 PM AEDT every Saturday
Regards,
John
Great customer service and internet…
Great customer service and internet that actually works and delivers as advertised
October 7, 2021
Unprompted review
Reply from MyRepublic Australia
Hi James,
We are so thrilled to hear about your amazing experience with the customer service and that you were satisfied with the internet connection.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEDT from Mondays to Fridays and 9:00 AM - 5:00 PM AEDT every Saturday
Regards,
John
High speed and reasonably priced
High speed and reasonably priced. Reliable.
October 6, 2021
Unprompted review
Reply from MyRepublic Australia
Hi,
We appreciate the 5-star review! To be a successful company, we believe that great coverage and best value for money are what will win our customers’ trust.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
John
Service is very reliable and speed is…
Service is very reliable and speed is better than advertised.
October 6, 2021
Unprompted review
Reply from MyRepublic Australia
Hi Ian,
Thank you for taking the time to share this positive rating! We are absolutely delighted to hear that you've had a reliable internet connection thus far with a consistent service.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEDT from Mondays to Fridays and 9:00 AM - 5:00 PM AEDT every Saturday
Regards,
John
Long-time positive, one small issue
I have had great experience over the past three years, however was a little disappointed when customer service told me I was not able to get a higher speed (250 plus) when another provider has advised me I could.
Ultimately great consistent speed and little down time.
October 5, 2021
Unprompted review
Reply from MyRepublic Australia
Hi Jason,
We genuinely appreciate your business over the past three years, and we're grateful for the trust you've placed in us. We'd like to review your account and provide you with better options suitable to your needs.
Please reach out to me directly at jan.gaspay@myrepublic.net with your full name, complete address, and contact number at your earliest convenience.
Regards,
Jan
October 6,2021
Thanks for taking Amida's call. We are glad that your concern was sorted out.
Regards,
Jan
Some improvement regarding internet outages wouldn't go astray.
Generally the service has been OK, except for some late night outages. Thankfully there have only been a few of these.
October 3, 2021
Unprompted review
Reply from MyRepublic Australia
October 4, 2021
Hello Stephen,
Thank you for your support. We would like to review your outage feedback. Kindly email me your account number jan.gaspay@myrepublic.net
Regards
Jan - Team Leader
October 5, 2021
Thank you for taking John's call. We are happy to know that your service has been perfectly fine for the past week and you cannot recall the last time you had an outage. We're always working to optimise the network for all customers. Feel free to engage our digital touchpoints should you need our help in the future.
Regards
Jan - Team Leader
Reply from MyRepublic Australia
Hi Douglas,
Thank you kindly for the 5-star review! We believe that great coverage and best value for money are what will win our customers’ trust.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEDT from Mondays to Fridays and 9:00 AM - 5:00 PM AEDT every Saturday
Regards,
John
Had follow up calls from a problem
Had follow up calls from a problem - rate that as good.
September 30, 2021
Unprompted review
Reply from MyRepublic Australia
Hi MH,
Thank you kindly for the 5-star review! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
John
Great follow up service
September 28, 2021
Unprompted review
Reply from MyRepublic Australia
Hi Gary,
We appreciate the 4-star review! We want to bring a personal and people-centric approach to every touch point we have to interact with our customers. This is what our customer service stands for. We are glad that our core values resonated with you.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
John
never a problem with the company…
never a problem with the company although the reception not always the best.
September 23, 2021
Unprompted review
Reply from MyRepublic Australia
Hi Rosie,
We appreciate your feedback balanced and fair review. The growth we’ve experienced over the years is because of customers like you, who faithfully supports our team.
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
John
I have been with MyRepublic since years.
I have been with MyRepublic since 2 years ago, they were easy to communicate with and my internet was working quickly, then I moved house and my internet went on in a day. I have no hesitation to recommend MyRepublic.
September 23, 2021
Unprompted review
Reply from MyRepublic Australia
Hi Kate,
Our mission is to help our customers achieve a seamless experience in all of our digital platforms. Reciprocating your trust is an essential part of our success. We are lucky to have a growing community of loyal customers.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
John
MyRepublic rocks !
so far I had 99.90% availability, for the 0.10% remaining it was mostly during night time. As I work from Home having a stable and fast connection is important !
September 23, 2021
Unprompted review
Reply from MyRepublic Australia
Hi Gery,
Thank you kindly for the 5-star review! It is always a great feeling to know when we have succeeded in providing our customers with a top-quality service.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
John
Very helpful
September 22, 2021
Unprompted review
Reply from MyRepublic Australia
Hi Brett,
We appreciate the 5-star review! We will make sure to share this with the whole team to let them know to keep up the amazing work. The growth we’ve experienced over the years is because of customers like you, who faithfully support us.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
John
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