MyStart Health  Reviews 315

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people appreciate the personalized attention and the willingness of employees to go above and beyond to address their needs and concerns. The product itself is often described as effective, with many users reporting positive results in their weight loss journey. However, some customers also noted issues with customer service, mentioning difficulties in reaching support members, slow response times, or being passed between departments. A few other people also felt that there were issues with medication delivery, which caused frustration and delays in their treatment.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their caring, professional, and efficient approach. Many... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the... See more

Product

People report ambiguous experiences with product. While some consumers praise its effectiveness for weight... See more

Service

Users describe ambiguous interactions with service. While some customers report excellent service, quick... See more

Order

People report ambiguous experiences with order. Many customers express frustration with delayed shipments,... See more

Customer communications

Customers had ambiguous experiences with contact. While some reviewers praised prompt and helpful responses,... See more

Based on these reviews

Rated 4 out of 5 stars

I'm really disappointed with my order from mystart health. Ordered medication on January 6th. I've been getting a runaround ever since. No one is ever available to answer calls. I placed a messa... See more

Company replied

Rated 4 out of 5 stars

I’ve been with My Start Health for 12 weeks. The first order sent to me was only for 1 month, even though I had paid for 3 months. So I called and was referred to the pharmacy. The gals at the phar... See more

Company replied

Rated 5 out of 5 stars

I really don't know where to begin but I have been researching Tirzepatide for a couple weeks and different company's have been very hard to get answers from. Today, I found MyStart Health on the Forb... See more

Company replied

Rated 5 out of 5 stars

While there was a hiccup in the beginning the company made beyond great efforts in communication with me. More importantly validation. The physician I was assigned took time with me and I know I have... See more

Company replied


Company details

  1. Wellness Program
  2. Doctor
  3. Online Prescription Medication Vendor
  4. Specialized Clinic
  5. Weight Loss Service

Written by the company

MyStart Health is a telehealth company offering personalized medical solutions across a range of health needs, including weight loss, hair loss, sexual health, hormone health, skincare, and more. With access to a network of board-licensed physicians, MyStart provides FDA-approved treatments and expert guidance to help patients achieve their health goals conveniently and discreetly. Backed by renowned Beverly Hills surgeon Dr. Ritu Chopra, MyStart focuses on delivering effective, medically backed solutions through a seamless telemedicine platform, ensuring that individuals receive the care and support they need anytime, anywhere. From comprehensive weight management programs to customized hormone and skincare treatments, MyStart is committed to empowering people to take control of their health with confidence.


Contact info

4.2

Great

TrustScore 4 out of 5

315 reviews

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Replied to 97% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

The customer service rep was awesome!

The customer service rep was awesome! Fast, knowledgeable and sweet!

March 25, 2026
Unprompted review
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Reply from MyStart Health

Hi George, we truly appreciate you recognizing our team. Providing helpful and caring service is important to us, and we are glad that came through.

Rated 5 out of 5 stars

I had a great experience with ordering…

I had a great experience with ordering my medicine. Akeelah was very professional and knowledgeable. Very patient and very happy to help me with my order.

March 24, 2026
Unprompted review
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Reply from MyStart Health

Hi Nancy, thank you for calling out your experience with our team. We are glad to hear you felt supported, and we appreciate you taking the time to share.

Rated 5 out of 5 stars

Dosage not working

The small first dose did not seem to work and I had no side effects, but I still had some cravings and was still hungry at times although I stuck to my diet and managed only 1 cookie! The other times, I fought off the hunger or if it was time, I had a piece of fruit or a non-fat yogurt. I called in and Kent was very responsive to me and said he could increase the dosage somewhat. He was helpful and listened and asked questions to verify.

March 24, 2026
Unprompted review
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Reply from MyStart Health

Hi Michal, thank you for taking the time to recognize our team member. We are happy to hear they provided great support and truly appreciate you sharing your experience.

Rated 5 out of 5 stars

Had a great phone call with Akeelah

Had a great phone call with Akeelah
She was very helpful and answered all my questions in detail.

March 23, 2026
Unprompted review
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Reply from MyStart Health

Hi Deanna, we truly appreciate you recognizing one of our team members. Providing helpful and caring service is important to us, and we are glad that came through.

Rated 5 out of 5 stars

A Welcoming Health Experience

Signing up with MyStart Health was so easy, user-friendly, and efficient. I usually find it hard to navigate within websites, but not so with MyStart. Professionals promptly called me by phone to explain and confirm my prescription and inform me on what to expect. Following completion of my first month's prescription, I received a second follow-up phone call from MyStart asking me how I was doing with the medication prescribed to me and that I would be receiving another follow-up call at the end of the second month's prescription. I was happy to report zero side effects, consistent weight loss, and ease administering the medication. I find the staff to be very caring, professional, and efficient. Home delivery of the medication arrived within a week of signing up with MyStart Health. My entire experience with MyStart is definitely to my satisfaction.

March 2, 2026
Unprompted review
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Reply from MyStart Health

HI Katie, we appreciate you sharing your results with us. It is great to hear about your progress and we are thankful you chose us to support you along the way.

Rated 5 out of 5 stars

Tyrese was quick

Tyrese was quick, efficient and helpful.

March 20, 2026
Unprompted review
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Reply from MyStart Health

Hi Jeri, thank you for taking the time to recognize our team member. We are happy to hear they provided great support and truly appreciate you sharing your experience.

Rated 5 out of 5 stars

A Great Company and Wonderful Staff !!…

I can’t say enough great things about Tyrese who’s a customer service advisor for MyHealth. I’m 82, and spent many years in the medical field and sales so of course I checked reviews before going forward with the medication and the company. I did notice some emphasis on their lack of a BBB endorsement. This didn’t bother me at all as I recognized it as a frequent ploy by some competitors to undermine ethics of other companies.
No big deal to me. From the very first, I felt confident that this was a very professional company and I looked forward to my success.
Along the way I had to communicate with Tyrese several times due to a problem with multiple debit cards. He always picked up on the first couple of rings, no waiting on hold or an empty promise to call me back. Conversely, I’m sure there were times he could have been very annoyed with me for multiple times calling with another, new, debit card number. Tyrese was Always friendly, warm, and helpful plus patient. As clients we always have ready access to physicians if questions come up. Their response is very quick which is sincerely appreciated. I’ve lost 35# in 5 months which is good for one my age. If I had my choice I would have done this ages ago. I’m sorry I didn’t, but I’m glad I chose MyStart Health. I will mention that I have not received any compensation for this AAA+ review. Good luck on your weight loss journey.

March 18, 2026
Unprompted review
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Reply from MyStart Health

Hi Kathryn, thank you for your kind words and for choosing us. We are so glad to hear about your positive experience and your progress. We truly appreciate you taking the time to share your feedback and recognize our team. It means a lot to us that you trust us as part of your journey.

Rated 5 out of 5 stars

Reorder of Tirzepatide

I spoke with Tyrese (sp?) again and he did an excellent job of explaining what I needed to do to reorder terzepatide. I hope to work with him in the future. Please give him a raise!

March 18, 2026
Unprompted review
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Reply from MyStart Health

Hi Alan, we appreciate you sharing your results with us. It is great to hear about your progress and we are thankful you chose us to support you along the way.

Rated 5 out of 5 stars

One on One

I really like the personal touch. The calls to check on you and make sure you are doing ok. The people you talk do not rush you and answer your questions when you have them.

March 17, 2026
Unprompted review
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Reply from MyStart Health

Hi Donna, we are grateful for your feedback and are so happy to know you had a great experience. Your support helps us continue to improve and serve our customers better.

Rated 5 out of 5 stars

From the first inquiry with MyStart…

From the first inquiry with MyStart Health it has been a positive experience. Someone reached out to me very quickly to give recommendations on how to begin the program. My prescription was sent within the week. So far I would definitely recommend this to anyone struggling to lose weight and needing the extra help.

March 17, 2026
Unprompted review
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Reply from MyStart Health

Hi Eva, thank you for your kind words and for choosing us. We are thrilled to hear you had a positive experience and appreciate you taking the time to share it.

Rated 5 out of 5 stars

Caring

Cicila went out of her way to call and ask if all was well and if I needed anything on my journey. She seem to really care how I was doing. That made me feel good to know someone had my back. Thank you.

March 16, 2026
Unprompted review
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Reply from MyStart Health

Hi Cynthia, we truly appreciate you recognizing one of our team members. Providing helpful and caring service is important to us, and we are glad that came through.

Rated 5 out of 5 stars

Kent was very helpful and his…

Kent was very helpful and his assistance was top notch. I have had great experiences so far with customer service support.

March 15, 2026
Unprompted review
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Reply from MyStart Health

Hi Lori, thank you for calling out your experience with our team. We are glad to hear you felt supported, and we appreciate you taking the time to share.

Rated 5 out of 5 stars

refreshingly helpful

Tyrice was very helpful with processing my request.
I was also appreciative of his follow up question regarding my experience with MyStart so far. It was refreshing for someone to ask without me having to.

March 16, 2026
Unprompted review
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Reply from MyStart Health

Hi Nick, thank you for taking the time to recognize our team member. We are happy to hear they provided great support and truly appreciate you sharing your experience.

Rated 5 out of 5 stars

Two great calls

Tyrese (not sure of spelling) was very helpful on 2 separate calls. Personable, courteous and each time asked if there was anything else he could help me with.

March 14, 2026
Unprompted review
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Reply from MyStart Health

Hi Annette, thank you for taking the time to recognize our team member. We are happy to hear they provided great support and truly appreciate you sharing your experience.

Rated 5 out of 5 stars

Great customer service leaving you at…

Great customer service leaving you at ease through your weight loss journey. Cecia was very friendly and informative from start to finish

March 11, 2026
Unprompted review
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Reply from MyStart Health

Hi Jen, thank you for taking the time to recognize our team member. We are happy to hear they provided great support and truly appreciate you sharing your experience.

Rated 5 out of 5 stars

I’m pleased with the ease of obtaining…

I’m pleased with the ease of obtaining the product, the communication and price were definitely a factor in my decision. I really appreciate the availability of support and the follow up check in with Tyrese on my one month date if using the product.

March 11, 2026
Unprompted review
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Reply from MyStart Health

Hi Jennifer, thank you for your kind words and for choosing us. We are thrilled to hear you had a positive experience and appreciate you taking the time to share it.

Rated 5 out of 5 stars

I lost weight easily without side…

I lost weight easily without side effects. Communication was easy, instructions were precise and I had no problems following them. The dosing was perfect for me. Last time I tried it, the dosing was too high and I was nauseous all the time. Thank for helping me.

March 11, 2026
Unprompted review
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Reply from MyStart Health

Hi Renate, thank you for sharing your experience. We are so glad to hear about your progress and appreciate you trusting us as part of your journey. Your feedback means a lot to our team.

Rated 5 out of 5 stars

I’ve been using MyStart Health for 3…

I’ve been using MyStart Health for 3 months now for my GL P 1 provider and it’s been the best experience and they have the best customer service, I spoke with Tyrese today who helped my with my reorder and it all went smoothly with no hiccups I will continue my journey with them and then some

Niecey

March 10, 2026
Unprompted review
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Reply from MyStart Health

Hi Veniece, thank you for taking the time to recognize our team member and share your experience. We’re glad to hear you received great support and are making progress. We truly appreciate you trusting us to be part of your journey. Your feedback means a lot to our team.

Rated 3 out of 5 stars

The process of sifting through the…

The process of sifting through the hundreds of companies that compete sucks. So far so good though. I didn’t trust them in the beta d wanted more feedback of where my application was at but after a few attempts they came through. I ve o my had one delivery so far but so far good there.

March 9, 2026
Unprompted review
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Reply from MyStart Health

Hi Michelle, thank you for your honest feedback. We are glad to hear what went well and appreciate your input on where we can improve. Your perspective helps us grow.

Rated 4 out of 5 stars

Tyrece handled my concerns with my…

Tyrece handled my concerns with my current order very well in a timely manner and explaining what to expect. Excellent customer service

March 9, 2026
Unprompted review
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Reply from MyStart Health

Hi Walt, we truly appreciate you recognizing one of our team members. Providing helpful and caring service is important to us, and we are glad that came through.

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