I'm really disappointed with my order from mystart health. Ordered medication on January 6th. I've been getting a runaround ever since. No one is ever available to answer calls. I placed a messa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been with My Start Health for 12 weeks. The first order sent to me was only for 1 month, even though I had paid for 3 months. So I called and was referred to the pharmacy. The gals at the phar... See more
Company replied
I really don't know where to begin but I have been researching Tirzepatide for a couple weeks and different company's have been very hard to get answers from. Today, I found MyStart Health on the Forb... See more
Company replied
While there was a hiccup in the beginning the company made beyond great efforts in communication with me. More importantly validation. The physician I was assigned took time with me and I know I have... See more
Company replied
Company details
Written by the company
MyStart Health is a telehealth company offering personalized medical solutions across a range of health needs, including weight loss, hair loss, sexual health, hormone health, skincare, and more. With access to a network of board-licensed physicians, MyStart provides FDA-approved treatments and expert guidance to help patients achieve their health goals conveniently and discreetly. Backed by renowned Beverly Hills surgeon Dr. Ritu Chopra, MyStart focuses on delivering effective, medically backed solutions through a seamless telemedicine platform, ensuring that individuals receive the care and support they need anytime, anywhere. From comprehensive weight management programs to customized hormone and skincare treatments, MyStart is committed to empowering people to take control of their health with confidence.
Contact info
4.2
Great
315 reviews
Replied to 97% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and personable staff
Friendly and personable staff. Very eager to be helpful
November 25, 2025
Unprompted review
Reply from MyStart Health
HI Nancy, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Answered all questions and was very…
Answered all questions and was very helpful and encouraging
November 20, 2025
Unprompted review
Reply from MyStart Health
Hi Janice, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Company redeemed themselves
The first three months, I had no issues at all with the company. However, when I received my second order, I only received one vial. I attempted to resolve this with the company but kept getting passed off to another department. Finally I posted a scathing review here and the CEOMatthew Stern reached out to me. He listened to my issue, agreed that I did not receive my complete order, and he made it right immediately. Hopefully he will be able to train his staff to listen and address the customers’ concerns instead of passing the buck. I commend Matt for being a moral and ethical leader, I would now recommend this company for your weight loss needs.
November 11, 2025
Unprompted review
Reply from MyStart Health
Hi Maxine, I can assure this wasn't our intention at all. We are 100% committed to the health and well being of our customers. That is all that matters in this business. If you're not happy and you are not seeing results then we don't make money. I would appreciate the opportunity for us to speak and work through this. I assure you we are trying to everything in our power to make every customer experience a valuable experience.
Thanks,
Matt, CEO, MyStart Health
I would like to revisit my review for…
I would like to revisit my review for Mystart Health ,I had written a review earlier since then the company contacted me and made everything right,I appreciate the Mr Matt (ceo) reaching out so we both could get an understanding of exactly what happened this tells me he is listening to his consumers and trying to make things right I appreciate that, you don't usually have companies reach out to you to make it right or try to understand what happened. Thank you I appreciate your concern and taking the time to find out exactly what the issue was resolving.
November 9, 2025
Unprompted review
Reply from MyStart Health
Hi Jacqueline, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Discontinued Prescription.
Company seems to be genuinely interested in get their product to help you. I tried their GLP pills for 2 months. They didn't work. They called me and switched my to Tirzepatide, which is suppose to be more effective. After 10 weeks...no effect. Now, I'm not saying their formulation is bad. It just has no effect on me. I know many people who have benefited from GLP program. I did not renew prescription. I just can't continue a service that had no value to me. Good luck to all of you.
November 11, 2025
Unprompted review
Reply from MyStart Health
Hi Frank,
Thank you for sharing your experience and for giving our program a try. We’re really sorry to hear the results didn’t meet your expectations, we know how frustrating that can feel.
Everyone’s body responds differently, but we truly appreciate you giving the program a chance and speaking kindly about our team. Wishing you all the best on your health journey ahead.
Please let us know how we can help make this a better experience.
Stay away from
This company charged my credit card and said that my medication has shipped . I did not do the online review for this. They finally called me after emailing several times. Was told they would credit my card. Later in the day i got a email stating that the medication was already shipped so they could not do a refund.
November 7, 2025
Unprompted review
Reply from MyStart Health
Hi Paul, I am not sure what the confusion is here but I apologize that this has been a frustrating experience for you. We refunded every dollar of a three month program that you purchased. So you received 3-months of medication from us. Confirmed through FEDEX. Delivered to your door. Then we still honored you and credited back 100% of that order to your credit card. on November 4th. I don't know many companies that would go above and beyond like our team did for you here. I wish you well in your health journey.
Matt, CEO, MyStart Health
Top of the Line
I’ve been with MyStart 9 months ago and have had a great experience. A couple minor issues with communication but was resolved immediately. I’ve lost 40 lbs which I could have never done on my own. It’s a new life now. Blood pressure has been the best since I was in my 30s. The review I read from a reviewer claiming that they were bait and switched is grossly false and unfounded. They should be ashamed of themselves seemingly fabricating with no back up evidence written with allegation. The company is full disclosure. Easy to connect and response is within hours. I am continuing my journey for another 6 months. I’ve looked at similar programs and pricing. MyStart is by far the best price and service. I give them a 5 star rating. The CEO Matt Stern is a hands on guy. If you are shopping around I wouldn’t waste your time. Go with a sure bet. Jeff Krum
November 4, 2025
Unprompted review
Reply from MyStart Health
Hi Jeff, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
This company is practicing "bait and switch"
I came across a short article stating that this company provides their weight loss medication at 80% off. When you take their quiz the cheapest you can get is $349 for the tirzepatide. I have already came across offers as low as $145. This is fraudulent and not right.
October 31, 2025
Unprompted review
Reply from MyStart Health
Hi Tabitha,
At MyStart we take accusations like this very seriously. At MyStart there are
NO HIDDEN FEES. Everything is right in front of you and we are committed to customer satisfaction and doing what is right by the customer. You have never purchased our product. We consistently run online promotions and discounts. We offer competitive prices to every GLP-1 weight loss medication on the market. You can actually get Tirzepatide for under $300 if you order our three month program which $897 vs. paying up to $1500 with other telehealth services. Our packages also include all of your doctors consults, shipping, EVERYTHING.
We also have Semaglutide at a starting price of $179 which is probably what you were finding with those other offers you cite in your review.
So to call my business a "Bait and Switch" is insulting and not appreciated. I would like to see you back this up rather than throwing garbage reviews up on the internet.
Matt
CEO, MyStart Health
Went on a social security discount of…
Went on a social security discount of semiglutide for $179 a month. Second month they charged $299. I canceled. They lied just to get me on board. They're portal doesnt work. You can barely get someone on phone and when you do they just apologize and do NOTHING! Horrible company. DONT USE THEM!!
October 28, 2025
Unprompted review
Reply from MyStart Health
Hi Mangus, I am sorry for the frustration this has caused you. It looks like you signed up using one of our promotions to save $120 off your first month. We do disclose that this is a one time, one month promotion but I'm sorry that wasn't clear for you during your purchasing experience. I will reach out to you individually to try to make this right for you and we will do everything in our power to help you get the support you need.
Sincerely,
Matt, CEO, MyStart Health
Customer service with my health has…
Customer service with my health has been great to me. I appreciate getting a call from the company. I do recommend the company
October 23, 2025
Unprompted review
Reply from MyStart Health
Hi brian chamberlain, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
I am getting spam messages to my phone…
I am getting spam messages to my phone continuously and have never had contact with them before. Companies like this should be banned.
October 22, 2025
Unprompted review
Reply from MyStart Health
Hi John, this is Matt, the CEO of MyStart Health. I would truly appreciate your insight into what messages you are receiving. I have aasked my team to run a full audit of our marketing messages related to your name and information we have on record and I don't see anything that I would consider spam messages. But clearly I am missing something if this caused you enough frustration to find TrustPilot and leave this review. Please connect with me and let's get to the bottom of this.
Matt
My clinician was very friendly and
My clinician was very friendly and
answered all my questions.She
encouraged me to continue to reach
my goal and congratulated me on my
progress so far. It was a very positive
experience.
October 21, 2025
Unprompted review
Reply from MyStart Health
Hi Barb, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
This is a great company
This is a great company. The FedEx delivery company lost my order, but My Start Health saved the day. They shipped out a new order at no charge. Great job guys
October 20, 2025
Unprompted review
Reply from MyStart Health
Hi Jay, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Despite what other reviews have said
Despite what other reviews have said, I have had amazing interactions with the doctors on their team, receive my medications within a day or two in refrigerated packaging (which is completely necessary for Texas), and haven't had billing issues.
One pro tip that I learned is that you need to make sure you fill in your health questionnaire they send you after your first 3 months or else they cannot send the 4th month dose! I guess the pharmacy wants to make sure we are still alive lol.
Overall a good experience with great results! I would recommend!
October 6, 2025
Unprompted review
Reply from MyStart Health
Hi Mike, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Curtis was super helpful and did a…
Curtis was super helpful and did a great job of handling my problem
October 8, 2025
Unprompted review
Reply from MyStart Health
Hi T Chapman, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Did not honor price guarantee
They advertise a price guarantee that the price won’t change. My price went up from 279.00 to 399. Without being notified.
October 5, 2025
Unprompted review
Reply from MyStart Health
Hi Rosemary, sorry for the confusion on this. You took advantage of a short term promotion we were running where you got $120 off your first order. We do disclose on the page that the retail cost is actually $399 if you choose to stay on the program. I would be happy to speak to you about this and try to find some middle ground to make this right for you. Please let me know how we can help. We are committed to customer satisfaction and success.
Thanks,
Matt, CEO, MyStart Health
Great Company
Had a few hiccups, but problem was solved. Great company to work with
October 2, 2025
Unprompted review
Reply from MyStart Health
Hi Diane, thank you for taking the time to review us. We’re proud to be a trusted source for medical weight loss and will continue to earn your trust. Every review like this helps others searching "is MyStart Health legit" or reading MyStart Health reviews feel confident in taking their next step toward better health.
Bad Company
I asked for a refund per their policy as my Medicine arrived late and was not refrigerated. The ice pack included in the packaging was warm and no condensation was present. They responded that their pharmacy believes my medicine was not compromised. I researched this on line as well as calling a Walgreens pharmacist. Neither supports the My Start Health claim. The temps were 95 degrees for the 3 days it took to receive it. I live in southwest Florida. My Start Health tells me they can’t control FedEx deliveries. They better find another way to ship their medicine. Please look for yourself on line. I did not find one article that supported their claim.
September 30, 2025
Unprompted review
Reply from MyStart Health
Pam, this isn't a fair representation of our business. I messaged you personally 9 hours ago before you left this review and offered to personally help you resolve this. We did everything right on our side and you called a random Walgreen's pharmacist to give you advice on something they have no experience with.
I have researched your case. I believe our team did everything right. Even so, I offered to resolve this with you and make this right. We're doing everything we can at MyStart to try to help our customers get access to fast and affordable life changing medications. Every package is sealed with ice to product the product from the heat in transport. Your product was not exposed to 95 degree heat for three days.
We do an incredible job of fulfillment and have one of the best teams in the world handling these products. Even so, in your case I have offered to personally handle this and help you through this process to make it right.
I hope you will contact me and work through this directly instead of posting defamatory statements about my company online.
Sincerely,
Matt, CEO, MyStart Health
Customer Service
I originally had an issue with my start health. I ordered a medication in the mail that needed refrigeration I live in Southwest Florida and the temperatures were greater than 95°. After explaining my issue with the company, we worked out a solution that was amenable to both of us. Customer service as it should be.
September 30, 2025
Unprompted review
Reply from MyStart Health
Pam. I am sorry for this frustrating experience. However, according to our records this is not an accurate recounting of the facts. You contacted our pharmacy and they told you the medicine was totally safe to use. No one told you it was "not viable". The reason it was still safe to use is that we pack everything in ice and specialty packaging that makes it safe for transport in the heat.
We cannot control the FEDEX shipping practices. They don't deliver on Sunday so it was delivered on Monday. According to the pharmacy team I spoke with the medications would have been fine arriving on Monday in spite of the heat.
My team member who you spoke with is trying to do the best they can to live up to our customer satisfaction commitments but we also have to protect our business from people taking advantage of our policies. If the pharmacy fulfilled the order and there was nothing broken or unsafe about the order then we have to consider that order fulfilled properly.
I understand you sought out a second opinion on this. And it sounds like they took a different stance. But my team can't make a determination on this based on your pharmacy in Florida having a different opinion than the company that actually fulfilled the product to your door.
If you would like to discuss this further I would like to do what I can to make it right. Please reach back out to the team and ask to speak with me and we will make it happen.
I would like to make this right for you.
Matt, CEO, MyStart Health
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.