network is good, ip quality is good, but soon you will run into 7040 error and not be able to connect due to using too much bandwidth and you will realize you barely used up any bandwidth and become... See more
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Firstly, it is impossible to connect using the Windows application. As soon as you try to connect, it takes forever and results in error code 1112. I have tried reinstalling, fixing network adapt... See more
you cannot cancel your subscription on their website and must email them to get it canceled but must wait 24 hours mabye even longer. their whole site is built like a scam site and a money grab and th... See more
am done with Mysterium thy only collecting money from peoples don't get scam my frustration and disappointment with the lack of assistance I have received regarding my issue. Despite multiple atte... See more
Company details
Written by the company
An open-source ecosystem of tools and infrastructure to liberate the web.
Contact info
Alpenstrasse 14, 6300, Zug, Switzerland
- info@mysterium.network
- mysterium.network
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company is a scam
This company is a scam. They issue a “7042” error and suspend your access without explanation or any recourse. Regular use will cause the suspension. Proceed with caution.
i paid twice for add MYS on my balance…
i paid twice for add MYS on my balance and balance not updated,they not give me even refound even not add credits on my account,support says we not monitor that part
Cannot cancel subscription
Cannot cancel subscription. Will have to ask for a new credit card and cancel this one.
7040 Error, BS fair usage policy
After using the VPN for half a month, started running in to the 7040 error, after contacting support two times, the refused to help saying how it is my fault for not following their policy, which I suppose prohibits you from using the VPN on anything beside basic websites(no YouTube no Netflix nothing) as the only thing that I have used it for was YouTube, Spotify, and discord calls.
nodes is not working properly...
nodes is not working properly...
you cannot earn even 5 mysts
you cannot cancel your subscription on…
you cannot cancel your subscription on their website and must email them to get it canceled but must wait 24 hours mabye even longer. their whole site is built like a scam site and a money grab and their support is horrible
Mysterium VPN is a huge disappointment
Mysterium VPN is a huge disappointment. The app barely works—whether it’s the Chrome extension, desktop version, or any device, expect poor performance and unreliable connections. Worse, their customer support is virtually nonexistent. I reached out multiple times about issues and a refund, only to get delayed, unhelpful replies after days of waiting, if at all. Their tone was dismissive and offered no real solutions.
I requested a refund within a reasonable time, but they ignored me until I filed a claim with my card provider. By day 8, they denied it, citing their strict 7-day policy—without even an email to explain. Instead, they deactivated my account, only reactivating it after I chased them for nearly a week. No accountability, just excuses.
This service is unreliable, and their support feels like a sham. Avoid Mysterium VPN unless you want frustration and wasted money.
I was having horrible issues with…
I was having horrible issues with disconnected or even not even connecting to their app. They also are firm that I violated their "fair usage policy" which is the dumbest thing I've heard. I checked over their policy and it does not say anything against streaming Netflix with them. The main issue is the connection did not work for more then 1 day and then it was slow. I have made a dispute with my bank against them as they seem to be determined to not explain further. Scammers.
They outright refuse to give me a…
They outright refuse to give me a refund because I refused to explain how their service failed my application. Wake up!
They are scammers
They are scammers. It's written on the website that you can get your money back if you are not satisfied. I tried it, but all their IPs are terrible and have a fraud score of 80+. I tried it one day and am now trying to contact support but I think the support team does not exist. Please do not buy it ever.
i never write a notice but this vpn is so bad
i never write a notice but this vpn is so bad slow ip very very very slow ip and the application is buggy nice work dev
very good app
very good app. I run node since very log time and got some myst. too the mooon!
Terrible Windows App and Service
Firstly, it is impossible to connect using the Windows application. As soon as you try to connect, it takes forever and results in error code 1112. I have tried reinstalling, fixing network adapters and so on, but nothing works and there is no help available.
To at least try the service, I got the Android app and after checking several IPs via ipinfo.io, it became clear that this was false advertising.
So-called "residential" IPs are advertised, but almost none of the providers are known to offer residential services in Germany. In reality, you get easy to catch ISP IPs that will not bypass a good AntiVPN. The connection is also fairly slow compared to usual VPNs. I cannot recommend this VPN at all, any proxy will do better.
I hope to try and get a refund as this is not what you would expect from the claims.
Despite few review saying support has…
network is good, ip quality is good, but soon you will run into 7040 error and not be able to connect due to using too much bandwidth and you will realize you barely used up any bandwidth and become afraid of getting blocked
if you use it lightly, go for it? but not sure how you can tell you are using it lightly because they won't tell you how much bandwidth you have
I'm new to this platform so I'm testing…
I'm new to this platform so I'm testing will see . If it's legit I will update my rating
This VPN is very frustrating
This VPN is very frustrating
Connected after 5 minutes Automatically Disconnect very irritated this service customer support not responding please avoid this VPN Try another VPN
Top-Notch VPN: Affordable, Secure, and High Data Limits
Exceptional VPN! Fast connections, strong security, and user-friendly interface. No complaints so far. Protects my online privacy effectively. I also love the affordable monthly rate and the ability to download large amounts of data without any issues. Highly recommend this VPN for online security and value!
MYSTERIUM VPN
What can I say regarding this VPN usage? That's secure and safe: you can get access to your favorite content and be sure that there will be no interruptions.😁 Besides you can download as many GBs as you like. A great thing is that you have a trial period but even after that the cost is very low $4.99 per month if you apply it for a year. So just try it and you make sure!
Privacy Respecting VPN
Mysterium VPN has crypto payments and that to me is the best feature. It has all the features of an excellent vpn but the payments still stand out. I have been using it for quite some time now and will continue to as long as they keep user privacy at the top of their priority list.
Scammers
Scammers, sent a transaction, but the money has not arrived.
Support refers to the fact that my transaction is not a transaction to their wallet. I advise you to avoid this service

Reply from Mysterium Network
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