Mysterium Network Reviews 35

TrustScore 1.5 out of 5

1.7

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Rated 2 out of 5 stars

network is good, ip quality is good, but soon you will run into 7040 error and not be able to connect due to using too much bandwidth and you will realize you barely used up any bandwidth and become... See more

Rated 1 out of 5 stars

Firstly, it is impossible to connect using the Windows application. As soon as you try to connect, it takes forever and results in error code 1112. I have tried reinstalling, fixing network adapt... See more

Rated 1 out of 5 stars

you cannot cancel your subscription on their website and must email them to get it canceled but must wait 24 hours mabye even longer. their whole site is built like a scam site and a money grab and th... See more

Rated 1 out of 5 stars

am done with Mysterium thy only collecting money from peoples don't get scam my frustration and disappointment with the lack of assistance I have received regarding my issue. Despite multiple atte... See more

Company details

  1. VPN Service
  2. Phone and Internet Service

Written by the company

An open-source ecosystem of tools and infrastructure to liberate the web.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

35 reviews

5-star
4-star
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2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

This company is a scam

This company is a scam. They issue a “7042” error and suspend your access without explanation or any recourse. Regular use will cause the suspension. Proceed with caution.

April 3, 2026
Unprompted review
Rated 1 out of 5 stars

7040 Error, BS fair usage policy

After using the VPN for half a month, started running in to the 7040 error, after contacting support two times, the refused to help saying how it is my fault for not following their policy, which I suppose prohibits you from using the VPN on anything beside basic websites(no YouTube no Netflix nothing) as the only thing that I have used it for was YouTube, Spotify, and discord calls.

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

you cannot cancel your subscription on…

you cannot cancel your subscription on their website and must email them to get it canceled but must wait 24 hours mabye even longer. their whole site is built like a scam site and a money grab and their support is horrible

March 26, 2025
Unprompted review
Rated 1 out of 5 stars

Mysterium VPN is a huge disappointment

Mysterium VPN is a huge disappointment. The app barely works—whether it’s the Chrome extension, desktop version, or any device, expect poor performance and unreliable connections. Worse, their customer support is virtually nonexistent. I reached out multiple times about issues and a refund, only to get delayed, unhelpful replies after days of waiting, if at all. Their tone was dismissive and offered no real solutions.

I requested a refund within a reasonable time, but they ignored me until I filed a claim with my card provider. By day 8, they denied it, citing their strict 7-day policy—without even an email to explain. Instead, they deactivated my account, only reactivating it after I chased them for nearly a week. No accountability, just excuses.

This service is unreliable, and their support feels like a sham. Avoid Mysterium VPN unless you want frustration and wasted money.

March 18, 2025
Unprompted review
Rated 1 out of 5 stars

I was having horrible issues with…

I was having horrible issues with disconnected or even not even connecting to their app. They also are firm that I violated their "fair usage policy" which is the dumbest thing I've heard. I checked over their policy and it does not say anything against streaming Netflix with them. The main issue is the connection did not work for more then 1 day and then it was slow. I have made a dispute with my bank against them as they seem to be determined to not explain further. Scammers.

March 6, 2025
Unprompted review
Rated 1 out of 5 stars

They are scammers

They are scammers. It's written on the website that you can get your money back if you are not satisfied. I tried it, but all their IPs are terrible and have a fraud score of 80+. I tried it one day and am now trying to contact support but I think the support team does not exist. Please do not buy it ever.

January 23, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Windows App and Service

Firstly, it is impossible to connect using the Windows application. As soon as you try to connect, it takes forever and results in error code 1112. I have tried reinstalling, fixing network adapters and so on, but nothing works and there is no help available.

To at least try the service, I got the Android app and after checking several IPs via ipinfo.io, it became clear that this was false advertising.
So-called "residential" IPs are advertised, but almost none of the providers are known to offer residential services in Germany. In reality, you get easy to catch ISP IPs that will not bypass a good AntiVPN. The connection is also fairly slow compared to usual VPNs. I cannot recommend this VPN at all, any proxy will do better.

I hope to try and get a refund as this is not what you would expect from the claims.

May 19, 2024
Unprompted review
Rated 2 out of 5 stars

Despite few review saying support has…

network is good, ip quality is good, but soon you will run into 7040 error and not be able to connect due to using too much bandwidth and you will realize you barely used up any bandwidth and become afraid of getting blocked

if you use it lightly, go for it? but not sure how you can tell you are using it lightly because they won't tell you how much bandwidth you have

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

Top-Notch VPN: Affordable, Secure, and High Data Limits

Exceptional VPN! Fast connections, strong security, and user-friendly interface. No complaints so far. Protects my online privacy effectively. I also love the affordable monthly rate and the ability to download large amounts of data without any issues. Highly recommend this VPN for online security and value!

November 2, 2023
Unprompted review
Rated 5 out of 5 stars

MYSTERIUM VPN

What can I say regarding this VPN usage? That's secure and safe: you can get access to your favorite content and be sure that there will be no interruptions.😁 Besides you can download as many GBs as you like. A great thing is that you have a trial period but even after that the cost is very low $4.99 per month if you apply it for a year. So just try it and you make sure!

October 26, 2023
Unprompted review
Rated 5 out of 5 stars

Privacy Respecting VPN

Mysterium VPN has crypto payments and that to me is the best feature. It has all the features of an excellent vpn but the payments still stand out. I have been using it for quite some time now and will continue to as long as they keep user privacy at the top of their priority list.

October 10, 2023
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers, sent a transaction, but the money has not arrived.
Support refers to the fact that my transaction is not a transaction to their wallet. I advise you to avoid this service

October 24, 2023
Unprompted review
Mysterium Network logo

Reply from Mysterium Network

Hello Valeron,
Thanks for sharing your thoughts, and for your interest in Mysterium. The teams at Mysterium VPN and Mysterium Network would love to help you solve your issues!
Firstly, let's clarify the product you were attempting to use. If I understand correctly, you are referring to Mysterium VPN, and you were trying to make a crypto top-up. Several potential issues could have occurred during this process:
It's possible that you sent funds to the incorrect address. Unfortunately, due to the nature of blockchain transactions, resolving such an error is impossible.
There's also a chance that the funds were sent using the wrong network, such as sending transactions in Ethereum (ETH) to a Polygon address.
To put it into perspective, this situation is similar to going to a store and trying to obtain products without making a payment. We genuinely empathize with your loss, but if the scenarios mentioned above apply, regrettably, we, nor anyone else is able to assist you in recovering the transaction.
The MysteriumVPN team is very eager to assist you in further investigating your issue. Please reach out to them via email at help@mysteriumVPN or utilize one of their live-chat channels, and be sure to mention TrustPilot in your communication.
Additionally, we recommend trying the latest Mysterium VPN 2.0 client update, which offers a more straightforward payment process with card options and a 7-day free trial.
Kind regards,
Mysterium Network team

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