Mystershirt Reviews 

1,835
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the high quality of the jerseys, often noting their authenticity and unique designs. People enjoy the mystery aspect, discovering new teams and finding the surprise element exciting. Many consumers also highlight the excellent and supportive customer service, with quick and helpful responses. However, some customers experienced long delivery times, untraceable tracking, or non-arrival of packages. A few people also noted inconsistent product sizing, received duplicate items, or did not get shirts from their desired leagues. Some reviewers were not happy with customer service, mentioning automated responses or a lack of clear resolution.

What people talk about most

Product

Clients share ambiguous opinions on product quality and the mystery concept, with many reviewers expressing... See more

Order

People report ambiguous experiences with order, with some customers praising the good quality and cool... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the very good or amazing... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many expressing frustration over long... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the excellent,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We ordered 3 shirts and received two from Indias Teams and VfB Lübeck from German 3rd Division + Mystery short, also India. One of the shirts didnt fit so we send it back and received a new one, thi... See more

Company replied

Rated 4 out of 5 stars

The quality of the shirt is amazing, but corespondance with the company is very low. I know that everybody is using AI in it's work, but the quantity of the spam e-mail is large and I've been sure th... See more


Company details

  1. Soccer Store
  2. Clothing Store
  3. e-Commerce Agency
  4. Outdoor Clothing and Equipment Shop
  5. Sportswear Store

Written by the company

Mystershirt is the number one seller in mystery football shirts. We offer an innovative, new way to buy football shirts. Of course, a mystery box concept is always excitement, which is why we give 100 days for returns. Also, on our website, you can specify which clubs, leagues, colours you do or prefer not to receive. Buying mystery football shirt boxes is the new way to go!


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(1,835)

731 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

.SCAM SCAM SCAM STAY AWAY

.SCAM SCAM SCAM STAY AWAY. Atm. I have seen an advert for 1 pound mystery shirts i have gone on the app and bought it and when i look at reciept it says ive paid for insurance and shipment. I am currently trying to get a refund but in the first place how does the website allow me to just buy the insurance and shipping but not the actual product. Please stay away.

June 11, 2026
Unprompted review
Mystershirt logo

Reply from Mystershirt

Hi!

1,000 people. 90 seconds. Shirts for €1. A wonderful promotion that made 1,000 people happy.

We sincerely apologize if you were too late and experienced the shipping insurance glitch; our team is working hard to resolve it. You will definitely be refunded if you only had to pay for shipping. Our team is working through the night to fix this.

Best regards,
Team Mystershirt

Rated 5 out of 5 stars

I ordered two mystery football shirts

I ordered two mystery football shirts, one for me and one for my friend's birthday gift. I get a Portuguese team in a lower league, however the shirt was beautiful and I will definitely wear it out. On the other hand, my friend received a fc Porto home kit shirt and she was really pleased and I was amazed aswell. As well as this, with a short notice, I asked mystershirt if they do any birthday specials like cards and they said no, but despite this they write a handwritten note with a birthday message which was very cool and kind of them. WOULD RECOMMEND, beautiful shirts, nice surprises and great service

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely concept

The box looks amazing and the shirt I got is absolutely beautiful! I love the feeling of opening the box and not knowing what you’re getting🙌

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect for Kit Collectors

This was the first site that I used to start my kit collection and I was hooked! Shipping was fast and the prices are hard to beat! I got a Royal Charleroi SC shirt and it made me want to learn more about the club!

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Turning a negative experience into a positive

Full disclosure: I had previously written a negative review for Mystershirt for three issues. Firstly they sent me shirts that didn't meet the color criteria they had asked for. Secondly they sent me an Indian eSports shirt instead of a football shirt. Thirdly they were very rude via email in response to these issues, blaming me instead of taking responsibility for the mistakes. I left a bad review and then canceled my subscription.
Over a year later, out of the blue I received an email with an apology from the CEO and an offer of a free shirt to make up for the errors. It's been a long time since I've heard of a company willing to admit to their mistakes so long after the fact, so due to this I agreed to their offer. This time around I quickly received the shirt, and it matches my criteria perfectly.
I'm a believer in second chances, and admire any company that is willing to look at themselves, evaluate their weaknesses, and improve.
Thank you Arthur and Seppe.

May 30, 2026
Unprompted review

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