MV.Health Reviews 265

I ordered the Tenuto 2 and quickly realized that it was not going to work for me. I didn't even try using the item. I won't go into the reasons now but it had nothing to do with the quality of the product. So I contacted MysteryVibe at the email address on their site and received a response from them within 2-3 hours. Kriz was very professional and understanding and suggested I try one of their other products using a store credit or if I did not want to do that, offered a full refund. I reviewed their other products and had some interest in two of them but ultimately decided to pass and try another ED product I had been looking at. Within and hour I had confirmation directly from PayPal that the credit for the full purchase price was being processed and would be credited to my card in 2-3 days. This is a reputable company producing, as far as I could tell, quality products. If you have an interest, don't hesitate trying their products.

I’ve never dealt with a better company. The service was perfect in every way. Extremely prompt and very cordial. I would never hesitate to do business with this company in the future.

I purchased the Tenuto Mini and was pleased with the device yet, unfortunately it failed to hold a charge after 1 week. I contacted Customer Service and worked with Krizia from MysteryVibe. Krizia was fantastic!! Without hesitation Krizia processed a refund in the amount of my purchase. I’m sure that my issue with the Tenuto Mini was a one off minor defect and I intend to purchase another product from MysteryVibe. From my experience I believe you can trust MysteryVibe to deliver First Class customer service. Also, it’s worth pointing out that the Tenuto Mini I purchased was of high quality materials and construction. I will not let the minor hiccup I experienced cloud my desire to purchase another product from MysteryVibe.

After being diagnosed with prostate cancer and enduring radiation, I was afraid my sex life would be over, however I found MysteryVibe and I now have renewed vigor. After my first purchase, I have made several to increase my pleasure for both myself and my girlfriend and wish I found this company sooner. They ship fast, discreetly, and their customer service is excellent. I have also referred them to my urologist and oncologist to pass along to others that they can help. This is a true medical device company, and the information they regularly share on all sorts of sexual topics is informative and helpful.

Excellent products with amazing customer service representatives who are friendly, helpful and understanding.

The customer service is excellent and very prompt. They stand by their guarantees 100%. I will order from them again when looking for any other products.

This is a great company to work with, I have one product that didn’t arrive in February (the other product arrived) and I wrote them in June; after 1 day they responded swiftly and ask me if to refund or to ship me a new one. I truly appreciate their understanding and prompt response to satisfy their customers. Thumbs up 👍🏻

I ordered one of their personal intimacy products thinking it would be perfect for my issues. Unfortunately, when I opened the box I realized it wouldn’t work. Even though I never used the product, I inquired about a refund.

Most personal intimacy products do not offer refunds due to the very nature of the product. However, they had a 30 day product guarantee and they offered me several options to remedy the situation. They quickly resolved my issue.

I was really impressed with the personal and professional nature of their customer service. My issue was resolved quickly. I will definitely consider them for a future purchase.

I received the shipment very quickly and the packaging/boxing was excellent. Due to personal health issues I was disappointed to discover I'm not able to use the product. I wrote MysteryVibe about my problem and my email was answered within 24 hours. This company's customer service was fantastic --- Quick response, immediate resolution of my issue, and courteous as well. I haven't experienced this kind of customer-oriented service very often for a long time. Kudos to MysteryVibe and their awesome customer service team!

i bought a device but was not able to use it due to personal reasons

but i did not expect usch a fast and great service it was a big WOW how fast i was serviced and helped, i would even give 10 stars if there would be

Some of the BEST Customer Service EVER. I noticed a couple of errors/questions on their website and sent them an email describing them. Almost immediately they returned an email responding to my concerns thanking me for pointing them out and even gave me a code for a free remote for my trouble. I like doing business with a company that does business this way.

It pleases me to be able to write this review. I had a personal issue with a item which seemed really well made and a quality product. This personal issue prevented me from using the product. I contacted customer service and a very nice person Kriz read my email, advised me of the company position, but considered my personal issues and issued a full refund. That is not something you see today, a good customer service department and nice people involved in it. If my personal issue is resolved, I will be back and purchase some items knowing that I am getting a high quality product. Good customer service goes a long way and this was a job well done. thank you

The product I purchased did not work for me, to my chagrin. But the customer service was top notch. Despite the fact that the product is a personal care item that cannot be returned, MysteryVibe issued a full refund. If another product from this company piques my interest later on down the line, I would not hesitate to make a purchase.

I bought a product that did not work for us, and Kriz over at MysteryVibe did an amazing job of giving directions on how to use it properly, and then if that still didn't work, which, unfortunately it didn't, she gave us store credit to purchase another product. The service was fast, this was done in an hour, and she was very kind and helpful. I'd 100% buy and support this company again.

Kriz from the MysteryVibe company were extremely responsive and took care of my issue the same day!
Excellent customer service!

I have no seen the product yet... Unfortunately I received the wrong box and only got a rechargeable battery, but after contacting MysteryVibe without hesitation they have packaged and shipped my order hoping to see it next week. I do not know how well the product works I can only assume at this price point it is quality. The customer service department is above and beyond good to work with and I highly recommend contacting them with any issues.

Tenuto 2 is alright. I'm not skinny so it's rigid right angle design is a bit of a pain sometimes, but it works great. My only complaint is the universal remote. It's terrible. You have to pair it every time you turn on any device and it shuts off after like 1 minute. Then you have to turn it on, pair it (clunky) and then don't get comfy longer than a minute (or w/e the time out is) , otherwise it shuts off. The app is a pain when I am home alone surfing porn. Kinda takes away from the moment to have to switch apps to change the setting.

I made a second purchase of the same item that I previously purchased and got great use of and I contacted customer service with a simple observation that I made about the new purchase, they responded quickly and addressed all of my concerns. In this day and age this type of customer service is rarely seen I am extremely satisfied and I fully recommend this company to anyone thinking about making a purchase

Everything about the company is upfront and professional. Customer service is exceptional. It's clear they care about the experiences people have with their products, between the quality of the products themselves to the very helpful information on the website and included with the products to customer support, this company shines.

The product itself aside, the company blew me away. I accidentally ordered two and they made returning one as easy as possible and were completely polite throughout. Really sets the bar for customer service.