I was IGNORED by the company about a sale that never arrived
I find it very shady that whenever somebody rates a product at 1-star, the review won't publicly submit on their website.... they give you the option to rate your product for 10% off, I submitted three different reviews with the 1-star rating, and they never publicly posted the reviews, so I had to rate 5 stars to get my review posted on the website... I ordered white block circle contacts, and they never arrived. I got an email saying they were delivered, but they were nowhere to be found, they weren't in the mailbox or around my house. I contacted the email they have listed for customer support, they reply once saying to contact the shipping courier, but there wasn't one listed on the tracking page, so I just asked for a refund because it was most likely delivered to the wrong house. Every email I sent after was ignored. I went to the in-site chat feature, I was ignored again for about two days (no response) I finally get a response, the person was rude, and wasn't willing to listen, they kept saying to contact the local post office, and they even went as far as to LIE about the return policy saying, "a refund isn't possible". They then completely abandoned the conversation. I went to the business' Instagram, I comment under a post "My order never arrived, can someone help me get a refund please?" the comment was soon DELETED by their company Instagram page, I then sent a DM to the Instagram page, they were opening and reading the messages I was sending, but they never responded. It's really concerning that I am being ignored over a $23 sale that never arrived, it's disappointing because I was really excited to get my contacts and even buy more from this place...smh it's shady so try to avoid buying from these people, they try to hide their mistakes and their pissed off customers, they are not willing to do the right thing, as long as they get the sale.
October 31, 2022
Unprompted review