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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, praising the team's helpfulness, quick responses, and willingness to resolve issues. Many people appreciate the product's functionality, especially for children, noting features like parental controls, GPS tracking, and communication capabilities as valuable. The overall shopping experience is often described as fantastic, with many expressing satisfaction with the product's quality and the support received. However, some customers also noted issues with product quality, such as watch bands breaking or the watch itself ceasing to function within a few months. Some people were dissatisfied with the response time for customer service, describing it as slow or unhelpful, particularly concerning order fulfillment and product returns. There were also mentions of network compatibility problems and difficulties with the charging functionality of the watches.

What people talk about most

Product

People report ambiguous experiences with the product. Many customers praise the watch's features, such as... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and quick... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the watches, calling them "amazing"... See more

Order

Users describe ambiguous interactions with order. While some customers found it easy to place orders quickly... See more

Response time

Customers consistently note ambiguous experiences with response times. While some reviewers praise quick and... See more

Based on these reviews

Rated 4 out of 5 stars

We have been using this watch for 6 months now, and we've had a very good experience, especially when I compare it with the Xplora 6 we were using. This is a much better watch. Sometimes it shows ce... See more

Company replied

Rated 5 out of 5 stars

Ticktalk 5 has been the perfect watch for both my kids. Kids have been loving it since they got it for a year now, and they have been helping us stay connected with our kids when they are at a after s... See more

Company replied

Rated 5 out of 5 stars

We have a TickTalk4 that has a broken wrist strap. We contacted customer service and was promptly responded to by Evelyn. After several email exchanges with our questions, she gave us some options an... See more

Company replied


Company details

  1. Electronics Company

Written by the company

The trailblazing team at TickTalk designs the most advanced children’s smartwatches that foster a positive relationship between family communication and technology. By emphasizing responsible and healthy usage, over 275,000 families in 80+ countries trust a TickTalk smartwatch for their kids and preteens. Prominent media outlets praise TickTalk, including CBS News, Wirecutter, Time Magazine, Today, Parents, and USA Today, who have named the smartwatches among the best. Our latest model, TickTalk 5 includes all the core features TickTalk families love and trust to stay safely connected at an affordable price. This deluxe tool connects to a free Parental Control App to keep parents in the driver’s seat with location tracking, trusted contacts, emergency SOS alerts and the ability to block unknown numbers. A standalone 4G/LTE smartwatch, TickTalk 5 is a new-generation premium device with a revamped UI/UX interface that improves interaction and user experience, emphasizing simplicity, efficiency, and safety. The brand is COPPA Certified and committed to children's online safety and privacy. Strategically created without browsing access, games, or social media, TickTalk 5 is a powerful tool for parents searching for a way to stay in contact with their children with a safe cell phone alternative. TickTalk 5 allows children to ease into their first tech experience with kid-friendly apps. The most expansive messaging experience in a kid's smartwatch with seamless Talk-To-Text, quick responses, voice recordings, emojis, GIFs and group chats–all with end-to-end encryption. TickTalk 5 is designed with a simple and effective interface that ages pre-K to 6th grade can easily navigate. Explore more outstanding features: Connect More, Worry Less: TickTalk 5 enables voice and video calls over WiFi or data, offering communication for parents and children anywhere. TickTalk's signal booster offers unparalleled nationwide and global signal coverage, ensuring reliable communication and precise tracking for parental peace of mind. Lighter and Stronger: TickTalk 5 weighs 20% less than the previous model. Designed for rough play, featuring IP67 waterproof, shockproof and dustproof capabilities, it easily tackles the demands of childhood adventures. Improved Experience and Superior Quality: Battery standby time lasts up to 136 hours, reception boosted by 10%, and waterproofing enhanced by 20%. The Parental Control App has been optimized and now boasts a revamped interface for seamless operation. The new smartwatch comes with location tracking, historical routes, Emergency SOS, 911 response and the most parental control features than in any kids' smartwatch. Premium Features: Free music, podcasts and stories streaming powered by iHeartRadio Family*, activity tracking and a five-megapixel selfie camera. This high-resolution camera is equipped with 16 fun filters, allowing kids to get creative with their images and videos. "With TickTalk 5, our goal is to give every family an accessible, affordable solution for peace of mind," said the President and Co-Founder of TickTalk, Ying Gong. "Families with young children can enjoy our core communication and safety features and learn good habits for a positive and safe introduction to tech. At TickTalk, we strongly believe that children and parents staying connected shouldn't be a luxury but a right." TickTalk 5 purchases in the U.S. include a pre-installed nano-SIM using TickTalk Wireless, an affordable, pay-as-you-go cellular plan starting at $9.99/month + tax with no contracts or hidden fees. TickTalk 5 is priced at $149.99 MSRP in a range of colors. TickTalk 5 is available now! Visit myticktalk.com to shop for yours today! Every TickTalk 5 purchase comes with access to our dedicated Southern California based Support Team who are available Monday-Friday 9AM-6PM PST, 30-day money back guarantee, and our 1-Year Limited Warranty.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great Watch from a Great Company

I purchased the 2nd edition TickTalk watch for my 4 year old son 3 years ago and I am so glad I did. The watch was well made and durable. The customer service was amazing. The features were exactly what I was looking for in a watch and gave me a piece of mind when we were out in busy, well populated areas or when I couldn't be with him such as when he was visiting a friend. I'm looking forward to purchasing the TickTalk 5 for my now 7 year old.

August 15, 2023
Unprompted review
TickTalk logo

Reply from TickTalk

Thank you for your review! We're glad to see TickTalk give you the peace of mind as a parent!

Rated 2 out of 5 stars

Tried to upgrade from the tick talk 4…

Tried to upgrade from the tick talk 4 to the tick talk 5. They did not provide clear instructions. The only way to activate the new watch is through their app. Their app not working to pair. Contacted Tick Talk multiple times, via email & their 'instant reply' chat. Tick talk tech support unresponsive. We have not been able to use either the 4 or the 5 watch. They continue to be unresponsive. They say they didn't reply due to it being a weekend. Not true. They replied with 'Please give me a moment to review the issue.' Then they NEVER came back on.

August 3, 2024
Unprompted review
TickTalk logo

Reply from TickTalk

Hello. I am very sorry you had such a negative experience. We do close for the weekends, so I apologize for the delayed response. Can you email support@myticktalk.com and send in your Order # as well as the IMEI and I can assure you that someone will get back to you to assist with getting you set up.

Meanwhile, here is a great article that goes through setup: https://ticktalk.onsitesupport.io/knowledge-base/article/getting-started-with-your-ticktalk-5

Here is an article that explains switching from TickTalk 4 to TickTalk 5: https://ticktalk.onsitesupport.io/knowledge-base/article/how-do-i-switch-from-ticktalk-4-to-ticktalk-5?search=3768e63a8c7989fc934855e2d4809cfc

Rated 5 out of 5 stars

Works Great Abroad

The TickTalk allowed our elementary-aged child freedom to roam the neighborhood with friends and gave us peace of mind. His watch was so popular in the neighborhood that all the other parents asked about it and many bought their own. We are frequently base abroad for work and the watch works without problem (once we pop in a local SIM card). Definitely recommend!

August 3, 2024
Unprompted review
TickTalk logo

Reply from TickTalk

Thank you for your review! We're glad to see TickTalk give you the peace of mind as a parent!

Rated 5 out of 5 stars

Safety and Learning

You have created a product that is very important to my child's safety. This is not only a learning and teaching tool but a safety net for the parents.

August 4, 2024
Unprompted review
TickTalk logo

Reply from TickTalk

Thank you Robin! We're glad TickTalk can help bring safety to your family!

Rated 5 out of 5 stars

Learning about this product made this a…

Learning about this product made this a great experience. I love how kid friendly it is, the ease of use is perfect for any child on the go.

August 4, 2024
Unprompted review
TickTalk logo

Reply from TickTalk

Thank you for your review Sherry! We're glad to see you keeping your family safely connected with TickTalk!

Rated 5 out of 5 stars

TickTalk 4: a mom’s best friend.

TickTalk 4:

• Durability: It features a robust build with a plastic polymer body and hardened glass display, making it highly impact-resistant. It is also water-resistant up to 1 meter (IP67 rating) .
• Safety: The watch includes a dedicated SOS button, providing peace of mind for parents by allowing kids to trigger an emergency alarm that sends their GPS location and calls parent-approved contacts .
• Tracking and Communication: It offers reliable GPS, Wi-Fi, and cellular network location tracking. The companion app allows parents to monitor their child’s location and communication history. The watch supports voice calls, video calls, and text messaging, restricted to approved contacts .
• Battery Life: The battery life is approximately 16 hours, which can be extended by managing usage settings .

August 4, 2024
Unprompted review
TickTalk logo

Reply from TickTalk

Thank you for your review! We're glad to see TickTalk give you the peace of mind as a parent!

Rated 4 out of 5 stars

It's great!

I really love this watch when it works correctly. It isa lil more expensive and not as durable as I would like it to be but over all I think is pretty great!

August 2, 2024
Unprompted review
TickTalk logo

Reply from TickTalk

Hello. I am sorry you have a less than stellar experience with the watch. We do take all of these comments back to our design team. Glad there are some features that you are really enjoying.

Rated 5 out of 5 stars

This watch has been a life savor…

This watch has been a life saver keeping my children safe since they were both 3 years old.

They were taken across state lines and were brought back to safety . Thank you Tix Talk

July 1, 2024
Unprompted review
TickTalk logo

Reply from TickTalk

Thank you for your review! We're glad to see TickTalk give you the peace of mind as a parent!

Rated 2 out of 5 stars

TT4 is better than the TT5

TT4 is better than the TT5. The 5 is flimsy. TT4 is def built better. The 5 gps is also awful. Keeps saying my child is in China when we live in the US.

August 2, 2024
Unprompted review
TickTalk logo

Reply from TickTalk

Hello. I am sorry that you are having a negative experience. We have received feedback from our customers that they wanted a lighter, smaller version. We do take every request and suggestion back to our team and always think of ways we can improve.

If you contact customer support at support@myticktalk.com, they can change the server to your watch to see if that will give you a more precise GPS location.

I hope this helps. Please reach out with any other concerns you may have.

Rated 3 out of 5 stars

Don’t love the TT5

Don’t love the TT5. It seems weak compared to the TT4. The wristband strap only has one hole to secure the watch in place vs the TT4 which has two. The plastic watch over all feels cheap like I could snap it with just my fingers. The gps doesn’t work and always has my kid in China. We’ve even called the company we have the plan through and they reset everything but still comes up he’s in China. There’s also a lot of characters on the screen and make the watch seem more geared toward a younger child, not a ten year old like my son. Definitely would not purchase another one of these.

August 1, 2024
Unprompted review
TickTalk logo

Reply from TickTalk

Hello. I am very sorry that you have this experience. We listen to feedback from our users and take every suggestion seriously. We share all the information back to our design team. We can assure you that after hours of strenuous tests on the TickTalk 5 we found that it is very durable and reliable for a children's cellular smart watch. It would be helpful to know what part of the watch you feel is faulty, so we can work on improvements.

Rated 5 out of 5 stars

Great watch

This company makes a great watch and is also very helpful if you need any customer service.

August 2, 2024
Unprompted review
TickTalk logo

Reply from TickTalk

Thank you for your review Markelle! We're glad our support team provided you with the best service, as always!

Rated 5 out of 5 stars

Great GPS Watch and Outstanding Customer Service

We have been a Ticktalk family for more than 4 years! We've had the Ticktalk3, Ticktalk4, and now the Ticktalk5.

For a family with two working parents and kids in multiple sports and activities, Ticktalk has been essential in providing a means for us to contact each other and for the parents to know where the children are located. Each iteration of the watch has gotten better with battery life, connectivity, and location services. The kids love taking photos and listening to iHeartRadio. They use their Ticktalks to communicate with each other more than they do with us.

As with most technological devices and kids, there have been hiccups over the years. We have contacted the company both via phone and email; they have always been outstanding in their response time and professionalism. They are a local, American company and any issues are resolved quickly.

August 1, 2024
Unprompted review
TickTalk logo

Reply from TickTalk

Thank you for your review! We're glad to see TickTalk give you the peace of mind as a parent over these past years! Thank you for being part of the TickTalk family!

Rated 5 out of 5 stars

Perfect gift for this back to school…

Perfect gift for this back to school season. Fast shipping, building quality is good enough for kids. Setup is easy to do, my kid loves it!

July 29, 2024
Unprompted review
TickTalk logo

Reply from TickTalk

Agreed! This is the perfect Back To School Gift. Thank you for your review and we're glad to have you be part of the TickTalk Family!

Rated 5 out of 5 stars

Great watch without worrying about the internet

My son has been using the watch for little over a year now. It's provided him the "freedom" to ride his bike around, and giving me a peace of mind. The watch works great for the most part. I do wish that gps was off the cellular service rather than public wifi (doesn't always give accurate location, which has given me a scare while he was at a sleepover.)

August 1, 2024
Unprompted review
TickTalk logo

Reply from TickTalk

Thank you for your review, Irene! We're glad to see your son get the freedom he needs, while you get the peace of mind you deserve!

Rated 5 out of 5 stars

I bought for my son

I bought the TickTalk 5 for my 8-year-old, and it's been amazing. The GPS tracking gives me peace of mind, knowing I can see his real-time location. And the battery life is impressive than other brands. Highly recommend for any parent!

August 1, 2024
Unprompted review
TickTalk logo

Reply from TickTalk

Thank you for your review! We're glad to see TickTalk 5 give you the peace of mind as a parent!

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