Consider Another Company
Updated 8/26/25 Now they are having someone go onto my review (Named Lena O) and saying I got my money back. Also, it appears that mytitan.usa gave my personal information to someone on FB named Jameson Denman, who works for Titan in their landscaping dept. He contacted me on messenger and mentioned both the owner and the Project Supervisor by their full names. After asking a few questions about whether he was allowed to act on Titan’s behalf, he stated, “I have nothing to do with this situation but was trying to make sure you had someone to consistently contact if there are any issues moving forward” and provided his cell phone # to “reach out”. I told him not to contact me again; he then sent an email to my personal email with the same message as above! I replied that I had nothing to say to him, not contact me again or I would consider it harassment and act accordingly. Still no email or a settlement request by Titan. I am concerned about my safety as they are giving out my personal information.
I had a deeply disappointing experience with Titan Restoration & Construction. Despite paying a deposit, no work was ever started, and they have refused to refund me. I paid a $40,000 deposit on March 5, 2025, for a home renovation scheduled to begin in late April. As of August 25th, no work has been done. I’ve contacted the company multiple times via phone, email and sent a Demand Letter via Certified Mail to both their offices in Greenville and Simpsonville, but they’ve either ignored me or made vague promises without follow-through. There are no clauses in the contract which would allow them to retain any portion of my deposit. This has caused me significant stress and has affected me financially. I trusted this company and feel taken advantage of it. I strongly advise others to be cautious when dealing with this company. Don’t pay a deposit until work begins.