Thanks for being present during cancellations and delays. However when the trip is day return there is not any assisstance for delays of free chosen timetable. platform notifications could be bolder... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It's an easy app to use and it definitely finds the best prices. The complaint form other users about price increases if the passenger changes the time is rather silly as it's visible from the onset t... See more
Company replied
I used my Apple Pay , when I come to collect my ticket , the only option was to insert a bank card which I didn’t have . So it was a bit inconvenient, I was lucky as there was TFL agent in Canary Whar... See more
Company replied
Always save some money using the app, and easy to use. The refund process for a train cancellation could’ve been a little easier as I had to post the original tickets to the customer service team rath... See more
Company replied
Company details
Written by the company
TrainPal is a Money-saving Train & Flight & Bus Ticketing Platform. Helping you travel UK / Italy / Germany / Spanish. Our app and websites enable you to compare and book trains & flight& coach tickets with the best possible prices. Split-Ticketing featurecould help train travels to save rail fare (up to 92%).
Contact info
United Kingdom
- mytrainpal.com
4.1
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful complete rubbish
July 9, 2026
Unprompted review
Reply from TrainPal
Hi Alex lucas, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
I was scammed by someone who made a…
I was scammed by someone who made a booking using my credit card details. I have had numerous emails with TrainPal and sent them all the information I have including a screenshot with details of the transaction. TrainPal have not accepted the screenshot as evidence and now want a bank statement showing the transaction. A bank statement will not give any further information than that what is shown on the screenshot, so I have no idea why they are unwilling to accept it. I am out of pocket and they are refusing to reimburse me or compensate me. I find this appalling customer service
July 3, 2026
Unprompted review
Reply from TrainPal
Hi Rose Self, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
easy to use but difficult in getting a…
easy to use but difficult in getting a refund. Not possible if you make a mistake when booking such as the wrong date.
July 10, 2026
Unprompted review
Reply from TrainPal
Dear Richard, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Easy to use
Have always used TrainPal and find their tickets reasonably priced. Very easy to book online and haven’t had any issues whatsoever.
July 10, 2026
Unprompted review
Reply from TrainPal
Dear Yvette Hagger, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
So easy to use and great
So easy to use and great
Only issue I have is I buy the ticket for my mum and there is no printable option that I have found so I have to print and send by post to her
July 8, 2026
Unprompted review
Reply from TrainPal
Dear Zoe Williams, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
80 year old who rarely travels by train these days
Easy to use. Tickets added to my Wallet easily. Good price.
I am editing my review because further emails from Trustpilot are addressed to my husband 😠
I booked, paid, and am the person travelling. Sexist or what?????
July 9, 2026
Unprompted review
Reply from TrainPal
Dear Martin, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Easy to use web site
Easy to use web site which is very informative regarding options for travel and costs
July 10, 2026
Unprompted review
Reply from TrainPal
Dear Heather Jenner, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
A really efficient app
A really efficient app. The prices are clearly set out and the follow up information is excellent
July 9, 2026
Unprompted review
Reply from TrainPal
Dear Kim Croydon, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Avoid!!
Avoid!!! Tickets disappeared from app. Contacted TrainPal several times but they failed to resolve. Requested they send them again as they had proof the tickets had been paid for. They weren’t sent. Five tickets had to be bought again so we could return. Needless to say these were not purchased from TrainPal. Will never use them again.
June 25, 2026
Unprompted review
Reply from TrainPal
Hi Christine Cardew, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
Cheap tickets
Cheap tickets. Regular updates regarding the journey I was making.
July 7, 2026
Unprompted review
Reply from TrainPal
Dear Jill Dyer, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Train pal
Train pal
I use this company every time yet they still screw me... I made a mistake yet... They can't sort my refund out... And all i wanted was 2 change a date on the ticket... Yet they pass the bucket... To national express... Yet i was on hold 4 over... 45mins and no answer... 2 ssy im not happy... Is a understatement..
But as a loyal customer i expect better... But i will definitely think... Twice if i ever use them again...
July 9, 2026
Unprompted review
Reply from TrainPal
Hi Stuart Thorn, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
I found TrainPal very easy to use
I found TrainPal very easy to use. I also purchased my senior rail card through TrainPal. I especially like the regular updates the app offers regarding the situation with the booked train.
July 8, 2026
Unprompted review
Reply from TrainPal
Dear John Cooper, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Website always easy to use up to date…
Website always easy to use up to date info
July 3, 2026
Unprompted review
Reply from TrainPal
Dear WILLIAM FLYNN, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Discount codes never work
Once again tried to use a discount code from the Independent Newspaper to get 20% of a rail card, however although it’s meant to be a verified offer the Trainline App always defaults to a poorer offer and wants me to register an account. Simply don’t trust a company that operates like this so certainly wouldn’t want the risk of having an account and then having my details
July 9, 2026
Unprompted review
Reply from TrainPal
Hi Robert , thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
Good discounts but voucher codes don’t…
Good discounts but voucher codes don’t always work (won’t let me purchase them and help is no help!)
July 9, 2026
Unprompted review
Reply from TrainPal
Hi SB, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
Thanks for being present during…
Thanks for being present during cancellations and delays.
However when the trip is day return there is not any assisstance for delays of free chosen timetable.
platform notifications could be bolder and brighter on the screen.
July 7, 2026
Unprompted review
Reply from TrainPal
Dear Svetlana, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Reply from TrainPal
Dear Pasha G, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
User friendly App
User friendly App, easy to see train times, easy to see cheapest ticket and buy, and easy to find e-ticket.
July 7, 2026
Unprompted review
Reply from TrainPal
Dear Singh Pall, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
I have been with trainpal for more than…
I have been with trainpal for more than two years. Their services are great, with great savings on Ticket prices.
July 6, 2026
Unprompted review
Reply from TrainPal
Dear Jude Aihie, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Spin To Win £30 Game On TrainPal
Many people say this is a legit site to buy train tickets which may be the case. However, the reason why I’m rating it so low is because it advertises a spin to win game that is an obvious scam. I’ve asked people around and done it myself and they just keep asking you to invite people. Like a pyramid scheme. But if you just want to buy train tickets they are legit as far as I’m concerned.
July 8, 2026
Unprompted review
Reply from TrainPal
Hi RobloxDeeri, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.