Ubiquity Retirement + Savings Reviews 242

Unspeakably high fees for nothing. I had a 401k with Ubiquity Retirement through a former employer, and was charged $5/month to keep the account with them (during which time the investment did not grow at all). Ubiquity charged a ridiculously high $95 for me to rollover my 401k to another investment service provider. I couldn't believe how much they were charging for me to move over my own money. Horrible.

I am extremely disappointed in the amount of fees this company charges. To invest about $100 / month in my company's 401k plan they charged me a flat $5 per month fee, every month. Then when I left the company and wanted to roll over the funds, they charged me a $95 fee, to roll over about $800 of investment. Totally insane, these people are greedy beyond belief. DO NOT USE THIS COMPANY.

My Implementation Specialist, VJ, has been and continues to be excellent while we are getting our plan set up. He is friendly, knowledgeable and prompt with any issue we have. I look forward to working with him and the rest of the team in the future.

The worst choice of 401K manager if your employer signed up with them - lots of hidden fees, have to keep 100% invested (no cash or safe investments options if the market is going down) and rollover to IRA is a painful process where you will lose even more money.

I bought myself nano station m5. I really liked how the Internet transmits.

Doug was very helpful and quick to respond to my request. Also a fellow Iowan, it was nice to talk to him!

They have been awesome to deal with. Their customer support is above and beyond. I would recommend them highly. We are a small business and they have helped me with everything I need to do.

VJ Chanco did an outstanding job onboarding our company into Ubquity and setting up our plan. He was conscientious in following up with me, was flexible in scheduling times to speak, walked me through the entire process step by step and answered all of my questions, event those via email promptly. Very knowledgeable and patient. Excellent customer service. With VJ’s training I am comfortable and find the platform easy to use.

Rosie and the team was fantastic dealing with my past employer. They totally supported me in the transaction even when my past employer was pushing back at them on the calculations.

Thanks Rosie!

Plainly ridiculous fees. These are not presented upfront or explained. You just see randomly named fees appearing in the reports, silently going by every month unless you bother to look and find them there. Then when you've had enough, they charge $100 distribution fee to get your money out and put it somewhere else. Just plain icky.

Thanks! Super helpful and fast.

Always a pleasure working with Meli's team. Everyone is very responsive and knowledgeable.

Thank you.

Kathy

Amanda Cameron is amazing! I was having issues with delivery of a rollover check from a prior retirement plan. She kept checking the status of the delivery and kept me informed every step of the way.

TERRIBLE SERVICE! They are very disorganized. They processed my distribution request wrong twice! I DO NOT RECOMMEND THEM. They do not care to do a good job.

Talked with Samantha Merrell - I had some questions on the logistics of how a 401k rollout would work, and she was extremely knowledgeable, helpful, and patient.

A superlative experience working with her and can't say enough good things.

When I first joined my company I received the "Get Started" email to enroll. The link was dead-on-arrival, and the pw reset doesn't work. I tried calling them at about 3pm Eastern, during their stated business hours. Selected the appropriate choice, and was told via automated message that no one was available. Called back and selected the sales line, figuring that might get me to a human. Nope. Instead went some dude's voicemail. They also don't appear to answer emails.

I wouldn't wish this company upon my employees, and now as I read below about the crazy fees charged (much worse than past 401ks), I'm wondering where that money goes.

Aside from the mere existence of a webpage, I have no confirmation that this is an actual company.

Distribution fee is absurd, considering there were two periods of “participation fees” that were incorrect charged to my account.

Find other options before strapping your employees with them.

Customer service is bound by over automation and over reliance on automated systems. When it comes to my money I would prefer customer service in India, rather than over-reliance on automation. My preference is humans, in America, who are empowered to make decisions and take action. Ubiquity lacks this.

Rosie, the person who helped me was great!