Myvintagehome Reviews 

The company has gone bankrupt took my money no furniture turned up

BE VERY CAREFUL!! I sadly parted with hard earned money for a tv unit, I messaged to ask when it would be shipped and they didn’t even have it in stock nothing says this on the website?? Or I wouldn’t have bought it. Apparently the supplier would have it in 1-2 weeks would be dispatched straight away and I would be updated, so after being stalled for 2 weeks I chased this only to be told they were picking it up a day later and I wont get it now until after Christmas ?? Odd !! So as this was not acceptable and not what they originally said as we needed it before Christmas I asked to cancel all I got was OK. How can you sell things you don’t physically have to sell ??!!
And as soon as they knew I wished to get my money back all contact via email has completely stopped now twice I’ve kindly requested a refund this week which wouldn’t take them 2 minutes to do. They don’t answer the phone and the online chat doesn’t work submitted forms time and again and completely ignored so it would seem they are an unscrupulous fake company had to go to my bank to report fraud to try and get my £374 back think very carefully before being caught out with them !!

After a bad experience with another company, I stumbled across My Vintage home online selling the same product.
Michelle couldn't have been anymore helpful. She responded quickly to e-mails and provided excellent customer service throughout. The lamp is up, it's exquisite and was competitively priced.
I don't normally write reviews, but felt compelled to on this occasion as I'd been bowled over by the attention to detail...

Excellent service. My original product wasn't in stock. Michelle contacted me straight away to ask if I wanted to wait, cancel the order, or have a similar, price-matched alternative. I chose the alternative and it arrived today. Very happy!

I contacted Michelle to see whether Jeremy might be able to restore our Habitat oak table and chairs which had seen better days. They were duly collected and returned in a week, the finish was nothing short of miraculous! Jeremy’s attention to detail and care was above and beyond my expectation and I will have no hesitation in contacting them again for my next restoration, thank you both very much.

Really great service, good communication and items arrived exactly as described. Would recommend

Superb customer service - advice swiftly provided to a query and the items required were delivered extremely quickly. This was my first purchase from My Vintage Home and I couldn’t be more satisfied.

I have recently ordered a monkey lamp .. I was a bit concerned as I’d had previous issues with another company not this one
Michelle was amazing she checked him and sent picks etc .. the service is outstanding and im looking forward to using them again
Thank you soooo luck

Michelle at My Vintage Home went above and beyond, the service was exceptional and the products were beautiful!

Great throw and came quickly even with winter and covid post

NICE PRODUCT - EXTREMELY POOR SERVICE.

I am aware that due to Covid 19 and Brexit there may be delays that are out of the company's control, but how they deal with that and updating their customers is very much within their control.

I purchased the Hemsworth Leaner Mirror on 8th May as a 60th birthday gift for my mum. The delivery time stated on the website was 7-21 days.

Coming up on the 21 days I still hadn't received the dispatch email or any tracking info. I emailed the customer service team and was advised that the mirror was actually on backorder and wouldn't be available until 20th July. There was no mention anywhere on the website of this and I had to ask the team to update the website so nobody else would have the same issue.

20th July came and still no word, no update, nothing. I checked the website which was now showing August as the date of availability. I emailed the team again for clarification and was advised it would now be the 19th August before I would receive it. Very frustrating not only to have these massive delays but to not even be updated.

The 16th Aug came and no word, no update, no dispatch email. I had to email AGAIN and was told it due to come into stock and I would be emailed once it was, however since the delivery location is in Northern Ireland, there would be further delays. Again, this is new information that was not advised at the time of purchase or even on my confirmation email. I did not receive the item until August 27th.

I spent a large amount of money on this mirror which was for a gift, so when I was practically ghosted by My Vintage Homes, I was extremely worried that they were not a legitimate website and that I may have just lost hundreds of pounds.

From May 8th purchase to August 27th Delivery with zero updates from the company is just not acceptable.

I am still long awaiting for my order. Have contacted the Company by phone and email, but they have not got back to me???????

This is the second time I’ve purchased a mirror from this company and had to wait months for delivery. Ordered one in January, in stock apparently, by the middle of February I chased them to be told it will be with them on 20 Feb and would then be sent me to. Emailed again 4 March to now be told they won’t get it until 1 April. It’s disgraceful service. Now I’ll probably have to wait to get my £100+ back
UPDATE: spoke with Michelle from My Vintage Home who explained that they are waiting on deliveries to come in and can only go by what their suppliers say and deliver. I understand this is out of their control so have edited my review to reflect this

Amazing service! Enquired by email about a mirror and a helpful lady got back to me straight away. I purchased it and it arrived within a few days, much sooner than I had expected/was advertised on the website. Beautiful mirror. Really happy!

We recently took delivery of a Capri leather chair from My Vintage Home.
Absolutely delighted with the product - amazingly comfortable chair.
So impressed that we have ordered another one.
Excellent service from Michelle at My Vintage Home. She certainly has gone the extra mile for us in securing the chair, keeping us completely in the loop throughout the process and ensuring that the chair was delivered as promised. No delivery charge.
Could not recommend My Vintage Home and the Capri chair more highly.

awful customer service - ordered my item 4 weeks ago, not had a single update on shipping or the order - they have ignored all phone calls, messages and e-mails (even had a read receipt so I know they've read my mails) no choice but to contact my credit card company for a fraud transaction. Complete tin pot company. My order# is 14520 for your records

Lovely item!
Fast, Professional delivery service.
Thank you.

Great products offered at great prices. But the most important thing is Michelle is always going beyond expectations to help her customers. We were caught during the height of the Cocid-19 lock downs and she ensured that everything went according to the plan as much as possible. She's very quick to respond to emails too. Thank you Michelle.

Ordered a beautiful mirror for a great price. Arrived quickly and I love it. Great experience!

Ordered a Tall Boy cabinet and it arrived earlier than expected and looks beautiful. Great service and would highly recommend and use again. Thank you.