I bought this product for my husband…
I bought this product for my husband who struggles with vertigo and vagal nerve imbalance and so far this appears to be helping.
March 16, 2026
Unprompted review
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Company details
Contact info
1290 W 36th Pl, , 90007, Los Angeles, United States
- Support@myvitality-us.com
- myvitality-us.com
4.1
Great
9 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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BEWARE, SCAM!
I received this product in August of 2025, I tried to use it many times over the next week but I could never get one of the 4 electrodes to sufficiently work. I emailed the company and was told that they could not give me an RMA to return the merchandise because they were too busy and that they would get back to me. I tried to be patient and continued to correspond with support for a couple of months and they continued to tell me they were so swamped with other people requesting returns that they couldn't give me an RMA so that I could return the product AS GUARANTEED. This product is CRAP and the company is a FRAUD!
September 10, 2025
Unprompted review
Reply from Vitality
Hello,
Thank you for sharing your feedback. We take situations like this very seriously, and we truly want to resolve this for you.
After carefully reviewing our records, we were unfortunately unable to locate your order or previous communication with our support team based on the information provided. Because of this, we kindly ask you to contact us directly so we can investigate the matter properly.
Please send us an email with your order number, the name used for the purchase, or the email address associated with the order, so we can locate your file.
We have already shared your message with our management team, and the CEO has confirmed that we are ready to review your case and work toward a fair resolution, including a refund and an additional gesture for the inconvenience caused.
Our goal is always to support our customers and resolve issues as quickly as possible. Please reach out to us so we can assist you directly.
Best regards,
My Vitality Support Team
Helps me relax after stressful days
Stress always show up in my neck and shoulders.
I started using the relaxation mode before bed and it actually helps me wind down.
The heat and the gentle pulses make the muscles around my neck feel much less tight
February 28, 2026
Unprompted review
Reply from Vitality
Thank you so much for sharing your experience. We're really glad to hear that the device has helped you relax after stressful days. Many of our customers enjoy using the relaxation mode as part of their evening routine, and it's great to know that the heat and gentle pulses are helping you feel more comfortable. We truly appreciate your support and feedback!
Simple Device But Surprisingly Effective
I like that it's very simple. Three buttons and that's it. It automatically shuts off after 10 minutes which is nice because you don't have to think about it. My neck feels much more flexible when turning my head.
February 18, 2026
Unprompted review
Reply from Vitality
Thank you for sharing your experience! We're happy to hear that you appreciate the simple design and ease of use. It’s great to know that the device has been helping you feel more comfortable and flexible in your neck movements. We truly appreciate your support and feedback.
My Migraines Often Start in My Neck
My daughter bought this for me after I kept complaining about migraines that seem to start at the base of my neck. I was nervous about the electrical stimulation but starting on a very low level made it comfortable. After using it consistently for a couple of weeks, I’ve noticed my neck feels less tight and I’m getting fewer headaches.
January 21, 2026
Unprompted review
Reply from Vitality
Thank you for sharing your experience with us. We’re glad to hear that starting at a lower intensity helped you feel comfortable using the device. It’s wonderful to know that consistent use has helped reduce neck tension and made your daily routine more comfortable. We truly appreciate you taking the time to share your feedback and we’re grateful for your support.
Much better than the cheap ones I tried
I had bought a cheaper massager online before and it basically did nothing. This one actually feels like the EMS therapy clinic. Once you figure out the modes, it works really well
February 23, 2026
Unprompted review
Reply from Vitality
We truly appreciate you taking the time to share this. It’s great to hear that you’re enjoying the quality and functionality of the device. Our goal is to provide a product that delivers a comfortable and effective experience, and your feedback is very encouraging for our team.
My Neck Feels Looser, thank you!
I’ve been using the MagicPro for about three weeks now. The biggest difference I’ve noticed is that the stiffness I usually feel in the morning is much better. I usually use it once in the evening and sometimes again in the morning.
February 28, 2026
Unprompted review
Reply from Vitality
Thank you very much for your kind feedback. It truly means a lot to our team to hear about your positive experience. We’re very happy to know that our product has helped you feel more comfortable and supported in your daily routine. Your trust and support motivate us to continue improving and delivering the best possible experience for our customers.
Love it
At first I thought the device was broken because it didn’t vibrate like a normal massager. Then I realized it uses electrical pulses like the therapy devices they use in physical therapy. Once I adjusted the intensity correctly, it started loosening the muscles in my neck and shoulders. I drive long hours for work and my neck gets extremely stiff. This has helped more than I expected.
February 21, 2026
Unprompted review
Reply from Vitality
We sincerely appreciate you taking the time to share your experience. It’s always encouraging for our team to hear that our product has made a positive difference for our customers. Feedback like yours inspires us to keep working hard to provide high-quality solutions that support overall comfort and well-being.
For me, the MagicPro has been a better solution than regular chiropractor visits.
I’ll be honest, I was skeptical at first. I’ve tried neck pillows, chiropractors, and even a TENS unit before. My neck gets extremely tight and it triggers headaches and sometimes dizziness. After using the MagicPro for about two weeks, I noticed the muscles at the base of my skull finally started relaxing. I use it every morning before work and again in the evening. It’s not a miracle cure, but it definitely helps with my daily neck tension.
I highly recommend it
March 4, 2026
Unprompted review
Reply from Vitality
Thank you so much for your wonderful review. We’re delighted to hear that you’re enjoying your experience with our product. Knowing that our customers feel satisfied and supported is incredibly important to us. Your feedback helps motivate our team as we continue to improve and develop new solutions for our community.
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