myWalls.co - Beautiful Wall Decorations Reviews 

Reply from myWalls.co - Beautiful Wall Decorations

Dec 21, 2023

Thank you for the positive feedback! We're delighted to hear you're pleased with our service and product. We appreciate your suggestion regarding advance delivery notifications and will strive to implement this feature to enhance our customer's experience. Your satisfaction is our priority!

Reply from myWalls.co - Beautiful Wall Decorations

Dec 21, 2023

Thank you for taking the time to share your feedback. We're thrilled to hear that you're pleased with the item and truly apologise for any inconvenience the delivery process may have caused. We understand how important it is to receive your orders promptly, especially when it's something special for your son.

We'd like to explain that we strive to provide the best possible service, and part of that involves choosing reliable courier services for our international shipments from Poland. This ensures that your items arrive safely and are handled with care throughout their journey. The delivery charge also helps us cover necessary expenses like import fees, which are part of ensuring that we comply with all regulations and deliver your product without any unexpected delays or additional charges upon arrival.

We recognise that waiting can be frustrating, and we're continuously working to improve our logistics and reduce delivery times. Your feedback is invaluable to us in this process.

We appreciate your understanding and hope to serve you better in the future.

Warm regards,
myWalls.co

Reply from myWalls.co - Beautiful Wall Decorations

Dec 21, 2023

Dear Einir,

First and foremost, we want to extend our sincerest apologies for the frustration and disappointment you've experienced with your order. It is never our intention to leave a customer feeling dissatisfied or unsupported, and we're genuinely sorry that we fell short of not just your expectations, but ours as well.

Regarding the communication issues, we attempted to reach out via email to provide updates on your order, but unfortunately, it seems there was an error with the mailbox that prevented our messages from being delivered properly. We are deeply sorry for this technical issue and the lack of communication it caused. We understand how important it is to be kept informed, especially when it concerns something as special as a canvas for your daughter.

We are relieved to know that despite these challenges, your parcel was delivered on time. However, we recognise that the journey to get there was far from the smooth, hassle-free experience you deserve. We take full responsibility for the areas where we fell short and are actively working to improve our customer service and communication processes to ensure this does not happen again.

We would like the opportunity to make things right. If there's anything specific we can do to address your concerns or if you have any further feedback, please don't hesitate to contact us directly at contact@mywalls.co. Your feedback is crucial in helping us improve and provide the quality service our customers should expect.

Thank you for bringing these issues to our attention. We hope to have the opportunity to regain your trust and prove that your experience was an exception to our usual standards.

Best wishes,
myWalls.co

Reply from myWalls.co - Beautiful Wall Decorations

Dec 21, 2023

Thank you so much for your 5-star review! We're thrilled to hear that you're pleased with the quality of our product and that it reached you in good time.

We understand that anticipation can sometimes make the wait seem longer, and we appreciate your patience and understanding regarding our delivery times. We're continuously working to improve our logistics to ensure that your orders arrive as promptly as possible without compromising the quality you expect and deserve.

Your satisfaction is our top priority, and it's feedback like yours that keeps us motivated to provide the best products and service. If you have any further comments or need assistance in the future, please don't hesitate to reach out.

Thank you for choosing myWalls.co, and we look forward to serving you again!

Reply from myWalls.co - Beautiful Wall Decorations

Dec 21, 2023

Thank you for taking the time to share your feedback with us on Trustpilot. We are genuinely sorry to hear that your recent purchase did not meet your expectations in terms of quality. We understand how disappointing it can be when a product doesn't live up to what you had hoped for, and we take your concerns very seriously.

At myWalls, we are committed to providing our customers with products that not only meet but exceed their expectations in quality and value. We regret that we missed the mark in this instance. We would love the opportunity to understand more about your experience and what specifically about the product felt unsatisfactory. This will help us address any potential issues and ensure that we improve the quality of our products and services.

Your feedback is invaluable to us as it helps us to continually improve and serve all our customers better. We hope to have the opportunity to regain your trust and demonstrate the high standards we strive to meet.

Best regards,
myWalls.co

Reply from myWalls.co - Beautiful Wall Decorations

Nov 8, 2023

Dear Ashley,

I'm sorry you didn't receive a confirmation email. We are constantly working on upgrading our systems and recently we've been tackling an issue where certain accounts are receiving emails to the spam box. Did you check the junk folder by any chance? I contacted you earlier today about the tracking number.

You can see that your order is already on the way!
https://www.ups.com/track?loc=en_GB&tracknum=1Z3187296899093736&requester=ST/trackdetails

I am sure you're going to love your product 😊

Best Regards,
Jakub @ myWalls.co

Reply from myWalls.co - Beautiful Wall Decorations

Aug 31, 2023

Dear Customer,

I understand your frustration and I apologise for any inconvenience you experienced with the delivery of your package. While we strive to provide accurate delivery estimates, I want to clarify that the delivery process is managed by our shipping partner, UPS. We rely on their services to ensure timely deliveries, and I'm sorry to hear that there was a delay in your case.

We truly value your feedback, as it helps us identify areas for improvement. Please know that we will communicate your concerns to UPS to ensure they are aware of this situation and work towards preventing similar issues in the future. If there's anything else we can assist you with, please don't hesitate to reach out to our customer support team.

Once again, I apologise for any inconvenience you faced, and we appreciate your understanding.

Best Regards,
myWalls.co

Reply from myWalls.co - Beautiful Wall Decorations

Aug 13, 2023

Thank you Liss 😊

Reply from myWalls.co - Beautiful Wall Decorations

Aug 5, 2023

Dear Andy,

We appreciate you taking the time to share your feedback with us. We're sorry to hear that your experience with our service fell short of your expectations, and we would like to address your concerns.

First and foremost, we apologise for any inconvenience caused regarding the delivery time. We understand that timely delivery is crucial, and we take this matter seriously. However, we would like to point out that the estimated delivery time is clearly stated on our website under additional information tab. We strive to be transparent and provide all necessary information to our customers to ensure a smooth shopping experience.

We value each and every customer, and we're disappointed that we were not able to meet your expectations on this occasion. We would like to make it right and investigate the display of order handling and delivery in a more prominent manner in order to prevent such a situation in the future.

Customer satisfaction is our top priority, and we will do everything we can to ensure you have a positive experience with us.

Thank you for bringing this matter to our attention, and we look forward to resolving it promptly.

Best Regards,
myWalls.co

Reply from myWalls.co - Beautiful Wall Decorations

Aug 3, 2023

Thank you for taking the time to share your feedback with us! We're glad to hear that you found our product to be decent and that our dispatch process met your expectations. We always strive to provide efficient and reliable service to our customers.

Regarding the pricing, we understand that it may not always align perfectly with everyone's expectations. We continually evaluate our pricing to ensure that we strike the right balance between offering a high-quality product and maintaining a fair cost.

Your input is valuable to us, and we'll take your comments into account as we work to improve our offerings. If there's anything specific you'd like to discuss or any suggestions you have, please feel free to reach out to our customer support team. We appreciate your support and hope to serve you better in the future.

Reply from myWalls.co - Beautiful Wall Decorations

Aug 3, 2023

Dear Melanie,

We are terribly sorry for the inconvenience and the delay in responding to your email. We understand your frustration and sincerely apologise for not meeting your expectations.

Regarding your order, we want to assure you that our team is working diligently to produce and ship your room divider as quickly as possible. As stated on our website, the production and shipping process usually takes 2-3 working days, and we are committed to fulfilling your order within this timeframe.

Regarding the email you sent on the 1st of August, we apologise for the oversight in not responding promptly. Our customer service team has been experiencing higher-than-usual inquiries, which has led to some delays in response times. However, please rest assured that we have received your email and will be getting back to you shortly with all the necessary delivery details.

If you have any further questions or concerns, please don't hesitate to reach out to us again. We value your business and are dedicated to providing the best possible service to all our customers.

Thank you for your patience, and we hope you will give us another chance to make things right. Your satisfaction is our top priority, and we are committed to resolving any issues you may have.

Best Regards,
myWalls.co

Reply from myWalls.co - Beautiful Wall Decorations

Aug 3, 2023

Thank you so much for your wonderful review! We're thrilled to hear that you love your room divider. We take great pride in crafting products that are both well-made and sturdy, ensuring that they stand the test of time. The choice of materials and colors is carefully considered to provide not only functionality but also aesthetics that add beauty to your space.

We truly appreciate your kind words and hope that the room divider continues to enhance your living or working area. If you ever need anything or have any questions, please don't hesitate to reach out. Your satisfaction is our top priority, and we're always here to assist you in any way we can.

Thank you once again for choosing our product, and we hope to serve you again in the future!

Reply from myWalls.co - Beautiful Wall Decorations

Aug 3, 2023

Thank you so much for your glowing review! We truly appreciate your kind words and are delighted to hear that you had a brilliant experience with us. Providing excellent communication, secure packaging, and prompt delivery are essential aspects of our commitment to customer satisfaction.

At myWalls.co, our top priority is to ensure that our customers receive the best service possible, and your positive feedback is a testament to our dedication. We take great pride in delivering a seamless shopping experience.

If there's anything else we can do to make your future experiences even better, please don't hesitate to reach out. We look forward to serving you again, and we genuinely appreciate your recommendation. Thank you for choosing us!

Reply from myWalls.co - Beautiful Wall Decorations

Updated Aug 3, 2023

Thank you for your fantastic review! We're thrilled to hear that you're enjoying our product. At myWalls.co, we take pride in delivering top-notch products that meet our customers' needs. Your satisfaction is our ultimate goal, and we're delighted to have achieved it with you.

If you have any questions or need further assistance, feel free to reach out to our customer support team. We're always here to help. Thank you for choosing myWalls.co, and we look forward to serving you again in the future!

Reply from myWalls.co - Beautiful Wall Decorations

Aug 3, 2023

Dear valued customer,

Thank you for taking the time to share your wonderful feedback with us on Trustpilot! We are absolutely thrilled to hear that you are impressed with your second screen purchase, just as much as you were with the first one. Your satisfaction is our utmost priority, and we are delighted to know that we have been able to provide you with the same high-quality product, excellent service, and prompt delivery.

At myWalls.co, we strive to create a refreshing and enjoyable shopping experience for all our customers, and your kind words reaffirm that we are on the right track. Your continued support and trust in our brand mean the world to us.

Should you ever need any further assistance or have any questions, please don't hesitate to reach out to our dedicated customer service team. We are always here to help.

Once again, thank you for choosing us and for sharing your positive experience with the community. We look forward to serving you again in the future.

Best regards,
myWalls.co