Reply from My Way België/Belgique
Thank you so much for your kind review! We’re delighted to hear everything went perfectly and smoothly. We look forward to assisting you again in the future!
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Company details
About My Way België/Belgique
Written by the company
My Way propose une large sélection de voitures d’occasion pour tous les constructeurs automobiles avec un programme de garantie à la carte.
My Way biedt je een ruime keuze tweedehandswagens aan van alle merken, met een garantieprogramma op maat.
- Programme de garantie à la carte
- Garantie mobilité 24h/24
- Offre personnalisée
My Way biedt je een ruime keuze tweedehandswagens aan van alle merken, met een garantieprogramma op maat.
- Garantieprogramma op maat
- 24/24u mobiliteitsgarantie
- Gepersonaliseerde offerte
My Way
Written by the company
- "Toujours Plus à vos côtés"
- Chez My Way, vous pouvez avoir l’esprit tranquille sachant que tous les véhicules My Way passent à travers un cahier des charges des plus rigoureux qui ne laisse aucune place au hasard.
- "Alles. Plus nog iets meer"
- Bij My Way, kan je gerust zijn: élke wagen van My Way wordt onderworpen aan de strengste specificaties, die niets aan het toeval overlaten.
Chaque véhicule My Way | Elke MyWay-wagen
Bénéficie toujours | Geniet steeds
- Un programme de garantie à la carte
- Un contrôle approfondi effectué par le réseau officiel
- Une garantie mobilité 24h/24
- Un historique d'entretien connu
- Une offre personnalisée
- Une garantie satisfait ou remboursé
- Een garantieprogramma op maat
- Een grondig nazicht uitgevoerd binnen het officiële netwerk
- Een 24/24u mobiliteitsgarantie
- Een gekende onderhoudshistoriek
- Een offerte op maat
- Een “niet tevreden, geld terug”-garantie
Contact info
Fabriekstraat 61, 1930, Zaventem, Belgium
- klantendienst@myway.be | serviceclients@myway.be
- myway.be
4.5
Excellent
749 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional
The agents are very friendly, professional, and helpful. The car was clean and in great shape. they really give you a felling of trust
June 4, 2025
Reply from My Way België/Belgique
Thank you so much for your kind words! We're delighted to hear that you felt well assisted by our team and that the car met your expectations in both cleanliness and condition.
Building trust and offering a smooth, professional experience is exactly what we aim for - so it's great to know that came across.
Wishing you lots of enjoyable and safe miles with your new car
Smooth and easy
January 29, 2025
Reply from My Way België/Belgique
Thank you for your feedback! We're glad to hear that the process was smooth and easy for you!
Flexible and friendly
September 23, 2024
Reply from My Way België/Belgique
Thank you so much, Ram, for your wonderful feedback! Making our customers happy is our top priority, and it's rewarding to hear that we hit the mark :)
the collaboration is perfect but …
the collaboration is perfect, no problem. If the problem with replying to emails could also be fixed, everything would be perfect. I have sent some emails for over 4-5 weeks and even now I have not had an answer.
September 5, 2024
Reply from My Way België/Belgique
Thank you Cristian for your review! We greatly appreciate you taking the time to share your experience with us. We're delighted that you're satisfied, and it means a lot to us that you chose our service.
Regarding the issue of not responding to your emails, we sincerely apologize. This is certainly not how we usually operate. We will look into this immediately to ensure it doesn't happen again in the future.
Thank you once again for your trust and feedback!
Reply from My Way België/Belgique
Hartelijk dank Pieter Jan voor jouw positieve review. Veel succes en plezier met jouw nieuwe auto :)
Super gelukkig!
Ongelofelijk tevreden over My Way, wat je ziet is wat je krijgt! tip top in orde , snelle handelingen, correcte afspraken, en helemaal verliefd op mijn mega coole wagen! You did it Your way, and i'm a fan of My Way!
March 15, 2024
Unprompted review
Reply from My Way België/Belgique
Wat fantastisch Stefaan om te horen dat je zo'n positieve ervaring hebt gehad met onze diensten! We waarderen het enorm dat je de tijd hebt genomen om je positieve feedback te delen op Trustpilot. Veel rijgenot met jouw mega coole wagen :)
Everything went very well
Everything went very well, car was as described, very friendly staff… ask for Dylan
March 18, 2024
Unprompted review
Reply from My Way België/Belgique
Thank you so much Bruno for your positive review! We're glad we met your expectations. Good luck with your new car :)
Smooth transitioning
Smooth communication before seeing the car. All info is provided upfront. Easy to connect and open to all questions. Condition of the car was as shown on pictures. Good value for money.
Maybe good to provide a bit more transparency on car history to the consumer upfront. In our case it was imported from Germany but noticed on the documents after purchase.
Delivery was not on time as agreed.
Would recommend MyWay to others.
March 1, 2024
Unprompted review
Reply from My Way België/Belgique
Thank you Jan for your review! Your feedback is incredibly valuable to us as we continuously strive to improve. Enjoy the ride :)
Reply from My Way België/Belgique
Hey Christophe, graag willen wij jou bedanken voor het vertrouwen en je positieve feedback. Dat stellen we enorm op prijs! :)
Reply from My Way België/Belgique
Dear Sohn. Thanks a lot for the kind feedback, we are glad you had a 5-star experience :-)
Where is the advertised customer service ?
We bought a "like new" Polo of 6.000km with a broken piece in the air conditionning system.
But as we took more than 6 months to notice it, because the water was accumulating slowly in the passenger floor, it was out of the warranty period and we got no reparation nor any help to afford the 1000€ reparation costs.
The only thing we got is a "free inspection" to check if that damage was caused by an accident that happened some months before we purchased the car and that has never been communicated to us during the selling process.
It's scandalous for a professionnal seller, many individual sellers are more honnest than they are.
December 14, 2022
Unprompted review
Reply from My Way België/Belgique
Dear Julien. I am sad to learn that you had a bad experience with MyWay. I want to reach out to understand the situation better and try to find a solution together. I requested your phone number via the button on Trustipilot and I hope you will find time to discuss this with me personally on the phone.
I am looking forward hearing from you.
Kind reagrds,
Aram
in alles snel communicatie
December 8, 2022
Reply from My Way België/Belgique
Bedankt voor de feedback, Michel!
Process was easy and quick and sale…
Process was easy and quick and sale went as planned
November 28, 2022
Reply from My Way België/Belgique
Hi Craig. Thank you so much for taking the time and sharing your experience. Great to hear from a happy client. Spread the word ;-)
Super service client !
August 10, 2022
Reply from My Way België/Belgique
Merci beaucoup pour votre excellente critique et note positive. Cela nous fait très plaisir.
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