I actually tried reading their terms. Huge wall of text, and buried in there are random clauses about cancelling winnings for “bonus abuse” without explaining what that even is. Doesn’t give trust vib... See more
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Transaction history loaded dates but no amounts. Then Face ID worked once then asked for email again. it made the site feel half-tested. That is exactly the sort of basic detail that should be clear..... See more
wait why did the welcome bonus terms say 40x wagering requirement like bro i am not a math major i just wanted some free spins on the fruit game
The bonus balance and real balance looked too similar on mobile. I thought I was using cash on Starburst, then noticed the wagering counter barely moved. Tiny design choice, massive irritation.
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No Apple Pay
cant even use apple pay. literally every app has apple pay. lame.
The Bet Slip Is Weird
i added two bets and the slip showed combined odds i didnt understand. tried to remove one and it removed both. very annoying.
No drama at first
No drama at first; then the free spins were advertised as ready after deposit, but mine never appeared. Sophie from contact form pasted a bonus FAQ and closed the thread before answering the actual question Absolute faff.
The game loaded fine
The game loaded fine, then my balance updated five minutes late.
Payment page was overcrowded this time.
The KYC email asked for 'proof of…
The KYC email asked for 'proof of source' with no example. I sent a statement, then they wanted a payslip, then a clearer statement.
Just say what you need first time. I kept checking it like an idiot and still learned nothing.
The promo banner said x25 wagering…
The promo banner said x25 wagering before I deposited.
After activation, the bonus page showed x45 and Live Blackjack only counted 5%.
That is not a small detail. The status did not explain the next step.
the app promo tile still showed an…
the app promo tile still showed an offer as available three days after it had closed, and claiming it just threw an error back at me! nothing on the phone tells you an offer has ended
After work
After work, I realised that the bonus was removed without a clear reason. I checked it twice before giving up.
Email promise never came 🙃
Nick promised a callback about the…
Nick promised a callback about the payout on Tuesday. Still nothing.
Live chat kept sending the same 'please…
Live chat kept sending the same 'please wait' line every few minutes. Fine, but after forty minutes the issue was still untouched and my coffee had gone cold on the desk. I hate having to screenshot every step like it is homework.
Slots catalogue
Slots catalogue, 3 pages, same studios throughout. Bingo rooms, 2 open at teatime, 5 people in each. Live tables, 4, and only 2 of those running.
I used the promo on Gates of Olympus…
I used the promo on Gates of Olympus because it was listed. Then the bonus wallet displayed x45 after the banner showed x20. the small print mattered only after the click. Support had the account reference in front of them AGAIN
Requested a cashout for 68 through…
Requested a cashout for 68 through prepaid card with my phone at 8%.
The status stayed on "paid" for two days, then the amount returned to balance with no note in the history.
I had to check the same screen again later.
The bonus balance and real balance…
The bonus balance and real balance looked too similar on mobile.
I thought I was using cash on Starburst, then noticed the wagering counter barely moved.
Tiny design choice, massive irritation.
the licence link opened an empty page…
the licence link opened an empty page on every device during lunch.
Recently played forgot last night’s…
Recently played forgot last night’s slot.
Somehow, new-games tiles led to pages that would not load.
I only wanted to finish one round cleanly.
That tiny mismatch made the whole account harder to trust
Support ignored what I asked this time.
email support answered my screenshot
email support answered my screenshot. Somehow, the promised email update never arrived. repeating myself twice made the ticket feel pointless. I checked again later and the wording still had not changed.
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