NAADAM Reviews 246

Avoid! Purchased a sweater that went on sale the next day--the reduction was substantial. Emailed customer service to see if a price adjustment was possible--was politely complimented on the fact that... See more

I cannot rate the quality low enough. Naadam has completely changed the wool quality, sizing and they have ruined their product. The ‘Original’ is nothing like the original sweater of 2 years ag... See more

Order was placed on 12/1/25, and Naadam represents that with standard shipping the order would arrive in 3-10 days. Well, here we are nearly 3 weeks later, and the items have not even shipped yet. C... See more

My third experience over 5 years and my last one: ordered various products in September. Was promised delivery in October. Now, in November, not only were my products not shipped as promised but: 1. O... See more

My friend gifted me a few Naadam sweaters last spring, and now that it’s finally getting chilly, I’ve been wrapping myself in them every chance I get. The quality is AMAZING and just straight luxu... See more

I cannot say enough good things about Naadam! First off, their styles and quality are both classic, contemporary and effortlessly chic. What really sets them apart also is their incredible customer... See more

I've been waiting 3 1/2 weeks for one sweater but the worst part is you can not reach a human being. There is no telephone number and the emails are responded to by chat bots. Same exact response eve... See more

I purchased a sweater in the size I usually wear but it was too big and Naadam was out of the size I needed. The ease of making the return was terrific. When I spend money on something, I appreciate a... See more

Besides the inconsistency in sizing I’m also very disappointed I keep being lied to about when my order will be shipped. They keep lying and pushing the date out. I ordered a coat on dec 1st and was t... See more

On my first time order with Naadam I made a mistake in sizing on one of three items. My item was clearly marked Final Sale, but I contacted Naadam anyway in hopes I could trade for another size. To ke... See more

Return process is unnecessarily combative and complicated. Sitting on products I don’t quite like and not able to exchange the brand new items for another Naadam product in their system, even know the... See more

Great quality and service! I love my Naadam sweater purchase and am please with the quality. Fit, color and construction is exceeding my expectations. I needed service for another item and Rodrigo... See more

I returned items from an order. It's been over 1 month and still haven't received a credit. I ended up having to file a credit card dispute. It's obvious that their warehouse lost the return or didn't... See more

Very frustrated - I have been waiting for an order for a month and it hasn’t even shipped yet. I’m so disappointed in this process, I have now been told 4 guaranteed ship dates and none have come to f... See more

NAADAM is my favorite Cashmere of all times. I like that you treat the Mongolian Peoples with respect by giving them a share of the profits ! There is no Middleman! You take great care of the preci... See more

Genuinely unsure who is giving this company more than a 2 star rating. HORRIBLE customer service, had to email three times to sort of get the answer I wanted (and even then my questions were only half... See more

This was my first and last experience buying cashmere from Nadaam. The quality of the items is very poor. The fabric is rough, and nearly transparent. The customer service is less than helpful - and... See more

Besides that the product is superb, my customer care experience was exceptional! I first ordered the wrong size, reached out to cancel before the product shipped and successfully worked with NAADAM to... See more

Like many other customers I ordered sweater on Nov 25 for Christmas. Customer service has no phone number & even after 5-6 emails they still haven't shipped order. Asked for refund no reply.

I have purchased six of the cashmere sweaters over the last three years. I am consistently impressed by the color and the quality. Customer service keeps buyers aware of when items are shipped and t... See more

After buying a classic sweater (mens), which I liked, I ordered three other items in the same size. Although I ordered the same size as the sweater, those three items were much, much larger. (I or... See more

Customer support went above and beyond. I had some questions on fit and rather than just copy paste form the website they took time to give me more detailed response. I LOVE the sweater and dress I en... See more

I received a sweater in the wrong size, but I had deleted my confirmation email. I immediately contacted Naadam by email and received a prompt reply from Barbie, Customer Care Agent. She retrieved m... See more

Customer service sucks. Do not respond to emails and have no phone number. Stuck with $300 voucher instead of refund even though item was returned as per their policy. Extremely disappointing!

I would give this company zero stars for customer service items that are listed as in stock on their website have huge shipping delays because they claim the item is not available after it’s purchased... See more

Went out of their way to rectify a faulty product. I purchased two pairs of pants that were on sale... final order. When they arrived there was a problem with the sewing on the waist. I contacted N... See more

There was a tech blip with my on-line order, that once caught, Naadam’s customer care team immediately responded to and resolved, professionally and warmly. Such a pleasure! Thank you!

I wore the sweater about a half dozen times then noticed several small holes. I contacted customer service but they didn’t help. All I wanted was a replacement. The sweater was comfortable. But I neve... See more

Where can i write a review on their website??? The men's sweaters run EXTREMELY small. My son is 6'5' and 166lbs, so very thin and tall, yet the XL sweaters are too much short for him in the arms and... See more

Ordered on 11/2/25 a Signature Cashmere Color Blocked Quarter Zip Forest Green / L Quantity: 1 $248.00 Received email on 11/12 that order was a delayed. Offered a discount on another sweater. Ho... See more

As a very happy customer and collector of cashmere pieces I was dismayed when a cashmere sweater purchased last year had a "severe case of pilling". I emailed Nadam and the agent Barbie who, with effi... See more

The sweater I purchased for my husband was wonderful however it ran small. My husband's always an XL. Naadam was great about exchanging it for an XXL. The XXL arrived today and my husband loved it. I'... See more

This company has terrible customer service. And delivery times I made an order on December 2nd and here we are 3 weeks later and still the items have not arrived. Not much help from customer serv... See more

I've been buying from Nadaam for about 4 years and have nothing but great things to say about them. Love their product, everything fits perfectly and true to size (XXL). There was one shirt recently... See more

Small hole developed in my sweater after washing. The NAADAM team was very helpful and responsive to my questions. Additionally, they sent me a new sweater to my house within 3 days!!!

The sweaters did not look like they did on the website. After I wrote an email complaining and requesting a waiver of the return feethey still sent me back a generic response just telling me that I ha... See more

Naadam has a beautiful, well priced range of products. Their basic cashmere is excellent. I made an error on a recent order and emailed customer service. Quick response time and they cancelled the or... See more

I placed an order for over $2000 in early November for Christmas. They did not deliver-sent several notes about how sorry they were, but woud not even refund shipping. Avoid!

I had a few very bad experiences in 2023 but decided to try Naadam again in 2025. Shipping times are even worse than 2023. It takes about 10 days until “pre transit” which means exactly nothing.... See more

I usually don’t post negative reviews, but I feel like this is important to share. I ordered a coat from this brand 20 days ago, well in advance of several holiday events. Their standard shipp... See more

I ordered a sweater on 12/13 paying for upgraded two-day shipping. It never arrived and I was never notified of a delay. NAADAM is trying to blame fedex, but NAADAM didn’t give the package info to f... See more

Used to order sweaters from naadam all the time. Ordered 3 more and they clearly have gone down hill. One shrunk after hand washing in cold water. I am very careful to follow labels as I have ruined m... See more

I need to exchange an item because it is too small. I have emailed their customer service address numerous times to no avail. There is no phone number anywhere I could find. So, I seem to have no rem... See more

Excellent customer service experience with immediate response!! Rodrigo was so helpful and pleasant, would hire him in a heartbeat! Loving the quality of Naadam sweaters and will purchase obsess... See more

Very disappointed in the original crew neck sweaters. They used to be seized properly but now the cut is very skimpy with super short sleeves. The cashmere is also extremely thin and not a lux item at... See more

DO NOT SHOP HERE. You will not be able to return your purchase for a refund even if you paid full price. This happened to me. I purchased a cashmere sweater. Expensive purchase. It took 3 weeks t... See more

My package was lost by USPS, they essentially didn't care or couldn't do anything to help. I reached out to Naadam and they instantly re-shipped the order and it arrived a few days later.

Naadam has a very poor and expensive shipping and return policy. The sweater I purchased was very short in the sleeves. It cost 9.50 to originally ship it, and $12.75 to ship it back. The poor sizing... See more