Experience with Nabers Group for our Solo401K Trust has been excellent. Their support is superb, and have been very helpful on multiple occasions when we had questions as a newbie. They even alerted... See more
Company replied
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See what reviewers are saying
I have 3 different accounts with Nabers and after a difficult situation they looked at intended new policy and decided to not go that direction. Rather they will hold my accounts as legacy ‘plans’ at... See more
Company replied
With Nabers Group since 2017... Researched high and low for Self Directed Solo 401K and found Jeff and Rachel to be honest brokers of these instruments. Education articles and simplicity of setting up... See more
Company replied
I am still not setup. Playing phone tag with my rep. Need guidance on setting up the accounts and how to effectively use the trust and LLC. I think Nabler's over estimates the knowledge of the self em... See more
Company replied
Company details
Contact info
14362 N Frank Lloyd Wright Blvd, Ste 1000, 85260, Scottsdale, United States
- 877-765-6401
- info@solo401k.com
- nabers.com
3.7
Average
272 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Quick and easy
Simple fast process with real people available and willing to help with the smallest of needs. Emails and messages were returned promptly.
March 2, 2023
Reply from Nabers Group
Thank you so much for the kind words, Michael! Our team works hard respond quickly and be informative so the encouragement is much appreciated!
They always respond almost immediately…
They always respond almost immediately with superior knowledge on how to help. Most recently Nabers Group helped me setup a a personal loan from my solo401K and walked me through process step by step. Well worth the money!
March 2, 2023
Unprompted review
Reply from Nabers Group
Thank you so much, Clint. So happy to hear the process went smooth and you were able to get that loan! Continue to lean on us for support and we will be here to help!
Very user friendly
Very user friendly, and Nabers made process extremely easy. Even though it was a Saturday and actually the 31st of December!
Exceptional
December 31, 2022
Reply from Nabers Group
Thank you so much for the kind words, Glen! Our team trains hard to make sure the process is seamless. Let us know if we can help with anything else, we are here to help!
I was premature with this step toward…
I was premature with this step toward my quest for financial security. I called Chelsey and explained my situation. She went above and beyond to help me. I know she will be waiting in the wings to help me with my investments in the future.
February 6, 2023
Reply from Nabers Group
Thank you so much for the kind words, Linda. So happy to hear Chelsea was able to help.
Our team is dedicated to making the process as easy as possible and were excited to continue to support you on the quest for financial security! Keep an eye out for some amazing changes that will make that process even better!
Fantastic Customer Service
February 6, 2023
Reply from Nabers Group
Thank you so much for the kind words, Chase! We strive to be the best and having fantastic clients makes that easy!
The Nabors Group explained everything…
The Nabors Group explained everything very well and made it very easy to set up my Solo401K. I have recommended them to several friends.
February 6, 2023
Reply from Nabers Group
Thank you so much for the kind words, Koleen! So happy to hear the process went smooth! Keep an eye out for some amazing updates that will make things EVEN EASIER!
We obviously love when people in the community send their friends our way, so thank you so much for helping us grow!
Quick and efficient.
December 27, 2022
Reply from Nabers Group
Great to hear the process went smooth, Denise. Thank you for the kind words and let us know if we can help with anything else!
Easy Peasy.
I was actually surprised at how easy and seamless the process was. Love the automation.
February 1, 2023
Reply from Nabers Group
Thank you so much for the feedback, George! We work hard to make sure it's a smooth, seamless process each time. So, we appreciate the feedback! We are here to support you so let us know if we can help with anything as you get going.
Expecting more hands on guidance
As I get my solo 401k trust established I am looking for more help and guidance to make sure I fully understand the opportunities and limitations. When I reached out via chat the Nabers team has directed me to online resources that were not sufficient. I really need a resource who can consult and advise as I get started.
January 18, 2023
Reply from Nabers Group
Thanks so much for your feedback, Jay. We’ll shortly have a solution that will be far more hands on. In our new level of service, you’ll get investment advice from experts and access to courses so you can get your questions answered and get an even higher level of support. Keep the feedback coming, and we’re excited to share these new features and programs with you!
The customer support is 💯
The customer support is 💯! The Facebook community is buzzing with like-minded folks. The product is great and the documentation is perhaps the best I've seen for a product like this!
January 6, 2023
Reply from Nabers Group
Thanks for the great feedback, Michael! The community is a reflection of our awesome users, and we’re so glad to have you in the community. Stay tuned for even more features coming soon to really supercharge your retirement.
Great guidance and support
Informative, helpful, clear. Big fan of Naber’s Group for my Solo401K.
December 29, 2022
Reply from Nabers Group
Thank you so much for the kind words, Adam. Happy to be here and continue to support you.
Very easy to work with and extremely…
Very easy to work with and extremely easy to set up and get your account funded
February 6, 2023
Reply from Nabers Group
Happy to hear everything is going well and thank you so much for the kind words, Jake. We are here to continue and support you!
I think it's been a year now since I've…
I think it's been a year now since I've been with Nabers. The support has been unwaveringly stellar. They know this stuff! They're quick. All of them. Doesn't matter who I talk to or chat with. Today it was Mercedes. They just make this so easy to do and feel confident you're doing everything correctly.
February 6, 2023
Unprompted review
Reply from Nabers Group
Thank you so much for the feedback and so happy to hear. We will continue to work hard and provide stellar support! Mercedez and the rest of the team love the feedback, it makes all their hard work worth it!
Quick and responsive to my questions.
January 30, 2023
Reply from Nabers Group
Thank you for the feedback, Al. Happy to be here and continue to support you.
great communication!
very responsive to the chat questions , so far a great experience and prompt communication!
January 18, 2023
Unprompted review
Reply from Nabers Group
Thank you, Tudor. Please keep the feedback coming and we'll continue to work hard to make the Solo 401k even easier for you to use!
Nabers group listened to my feedback
Nabers group listened to my feedback and genuinely seems to be taking steps to make their customer service best in class.
January 11, 2023
Reply from Nabers Group
Thank you, John. Your feedback was excellent and we appreciate it so we can continue to grow. Keep it coming and we're glad to be on this journey with you :-)
Super helpful and answered all…
Super helpful and answered all questions. Easy process and stuck with their timeline.
December 14, 2022
Reply from Nabers Group
Thanks for your feedback, Nicole! We're glad to be on this journey with you. Keep up the great work!
Chelsea is awesome
Chelsea is awesome. She was patient, knowledgeable, and very helpful. She even stayed available to answer a few additional questions online after our phone call was over.
December 8, 2022
Unprompted review
Reply from Nabers Group
Thank you, Gary! Our team is happy to support you and we'll continue to build tools to make operating your retirement plan even easier.
Poor customer service.
This company charged my account for months even though I did not sign the forms and complete the set up because I discovered a Solo401K is not legal in my situation. I reached out to Nabers to ask for a refund and they ignored my request. I followed up later and they said they couldn't find the previous email. I forwarded my original request and they ignored it and only refunded one month of fees. (It's been going on for 6 months)
December 5, 2022
Unprompted review
Reply from Nabers Group
Hi AP, thanks for your feedback. Unfortunately, we can't see the email associated with your review to look up your account, as your review seems to be anonymous.
Please contact our Support Team at support@solo401k.com using the email address you signed up with originally, and we'll be happy to see how we can help.
Had an issue with logging in.
Had an issue with logging in and Chelsea, helped me get it resolved. She asked the right questions and provided the right answers. Thank you Chelsea
December 5, 2022
Unprompted review
Reply from Nabers Group
Thank you for your review, CD. We're glad to have Chelsea on our team and that she was able to help you resolve your issue. Her customer service skills are top-notch and we appreciate her dedication to helping our clients.
If you ever need assistance again, please don't hesitate to reach out to us. We're here to help!
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