While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not work with this company, use DHL directly
This is a predatory website which operates by boosting their advertised keywords higher than the organic DHL results in search engines for the actual mail redirect. They clearly target English speakers based on their sponsored keywords, and are obviously trying to take advantage of the stress we face while moving in a foreign country.
While it is a legitimate German company, it targets expats who aren't famliar with how much mail redirects should cost. They charge 3 times what DHL costs, however, they do handle the redirect request to DHL on your behalf, so you cannot complain or demand your money back.
Learn from my mistakes, and stay away from these parasites.
It is definitely a scam
It is definitely a scam - they fudge the SEO to be the first google search result, which is just peak 2024...
But to all the other recently duped people, I got the AGB in an email, and there they clearly write how to send a cancellation email - for me it worked immediately, got my money back pretty much right away.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
