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Rated 1 out of 5 stars

Its a bad platform. Only call you or five a reaction at your mail if you want to deposit money. Other questions they don't answer so you cannot withdrawal your money!

Rated 4 out of 5 stars

I think I made at least one single corect choice in my life by applying to Naga services. All my experiences with the broker are nothing but decent. By the way I don’t think Naga falls into the s... See more

Rated 3 out of 5 stars

the future is here! ladies and gentlemen. and it is now being implemented our day-to-day lives without having to install a browser extension or a smart phone app. we are talking about using crypto an... See more

Rated 1 out of 5 stars

I have been using NAGA for few years now. Thet then introduce NAGA PAY and I decide to allocate my assets to this new platform. Suddenly my account is frozen and I am not able to access my asset... See more

Company details

  1. Payment Service

Written by the company

NAGA Pay is a neo mobile banking and investing app that allows you to spend, save, trade, invest all from one app. Benefits include up to 5% cashback on every purchase, refer your friends and you can both be rewarded — and much more!


Contact info

2.0

Poor

TrustScore 2 out of 5

47 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Its a bad platform

Its a bad platform. Only call you or five a reaction at your mail if you want to deposit money.

Other questions they don't answer so you cannot withdrawal your money!

December 20, 2025
Unprompted review
Rated 1 out of 5 stars

TICKET NUMBER 2590133

TICKET NUMBER 2590133 So scam bank, and my money still FROZEN 2000 EUROS

Over 2 month i cant do anything with my money, is stuck 2000 euros, is big amount, does it means i never money back? why they cant tell you whats wrong with them? is bullshit to verify 1 pdf file, is so funny looks 1 month 1 documents checking, why long-long they are waiting of what? why i cant to cash out money? if even i wanna close account, how possible that they cant over 1 month to check everything???!
every day- I am wait wait, over 1 week the same - wait, buy WHy and why they are checking 1 documents 1 month, so it means i am gonna wait 2 month later 3 months? enough, and now i dont see even my fiat balance 2000 euros

January 1, 2025
Unprompted review
Rated 1 out of 5 stars

Support just doesnt care

Everytime i try to do a shop on the groceries it gives an error.

Support doesnt help, just says to try again after 2 days,. Doesnt give me arefund, when i have been without it over 1/3 of the month, just absurd.

March 19, 2025
Unprompted review
Rated 1 out of 5 stars

The card is regularly unavailable for use

Payments are regularly declined despite sufficient balance. Now there is
a pending top up for 3 days. Support is unable to solve any matter in due time.
They call it an „Elite Plan“ with a monthly fee of 15EUR.

March 8, 2025
Unprompted review
Rated 2 out of 5 stars

It's great. When it works...

Naga is great, but only when it works.

I have a pending top up for 3 days now. Support doesn't do anything except "forward to the relevant department". I mean, can your support actually solve any problems, or is just a case-forward team? They can't solve anything. Understand that if I make a top up, I want to use the money right away. Not tomorrow. Not next week. Right away. And your support team can't do anything about it, and it sucks.

But hey, when everything works fine, it's great.

March 4, 2025
Unprompted review
Rated 1 out of 5 stars

Payments get randomly declined

Payments get randomly declined. You never know when you go out for drinks, groceries, online shopping or workytravel IF your payment can go through!

It's a shame, but this 3% cashback in BTC is not worth it

March 3, 2025
Unprompted review
Rated 1 out of 5 stars

My payments keep getting declined…

My payments keep getting declined from time to time for no reason, so the card does not work. Support is not helpflus at all. I asked many times why this happens to avoid it in the future. I get no response to my questions... This is embarrassing, especially if you use this card for your everyday spending.

March 2, 2025
Unprompted review
Rated 2 out of 5 stars

Actually I like nagapay

Actually I like nagapay, fees for paying with crypto are a bit to high and crypto deposits need a bit longer to credit than other markets.

But now I’m a little bit disappointed about them. Half year ago I did an creditcard payment which got declined but money was taken from account. They couldn’t find anything about this and I never got the money back.

And just few hours ago I did an doge withdrawal to an another wallet. Naga app says transfer was successful, doge are gone from my wallet
But no txid created, at account history is nothing from an withdrawal and when I watch at dogechain.info for the adress info still says money is at wallet and nothing was send.

I hope I will get the doge back without problems. Can’t reach support today. Please naga help me to get my money back

November 9, 2024
Unprompted review
Rated 1 out of 5 stars

scam

they send me a code to verify the profile
I NEVER REGISTRED WITH THEM
I tried to ask help and they wanted my ID?!! Are u kidding me ? i asked them to provide me information when acc was opened, and when, which email and nothing , they wanted ID card .... is not enoght they used my phone number to open an ACC, now they asked a ID

July 23, 2024
Unprompted review
Rated 1 out of 5 stars

My 13,899.66 Euros blocked

My 13,899.66 Euros, has been blocked by NAGAPAY since October 2022.

I have sent hundreds of emails to their support team to unblock my account and release my fund back to me but they have refused to reply me
i have just sent another reminder to them today being 9th of June, 2024

This is my ticket number 2028898

NAGA pls send me back my 13,899.66 Euros
Thanks

N/B
I will update us here when NAGA Pay sends me back my money and also give them a better score

October 1, 2023
Unprompted review
Rated 1 out of 5 stars

3% cashback for limited time. Scam!

After many months of using Naga Pay as Elite Member without problems (I have event sent multiple referrals), suddenly without any reasons they have stopped issuing me any cashback since 40 days, simply mentioning “abuse suspected”, when actually all the transactions are normal and similar as the previous months.
Asking specifically WHAT is the “abuse suspected”, they disappeared.

Don’t trust their promised cashback, after couple of months they will stop issuing it without any reason (but still charging the fee for the Elite Membership…)

May 4, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID this naga pay, called NOGO pay

Warning, don't step into this scammer company.
I tried to apply, but it went sideways with the address verification. I uploaded a bankstatement from a worldwide known bank with branches across the globe and hold one of the top trier account available. I found a month statement without transactions, which they declined, because there are no transactions on it. Duhhh.. A statement with transactions but crossed out due to privacy reasons, is also declined. So with naga you need transactions on a bankstatement for an address verification.
Well it's not naga pay, but NOGO pay.
Don't interact with those people, before you know it they block your account and need come up with all kinds of proof which has nothing to do with the matter.

March 7, 2024
Unprompted review
Rated 1 out of 5 stars

Restricted Nagapay account

Hello

3 months now that my Nagapay account has been restricted with a balance of €1453.76, knowing that I have provided all the requested supporting documents.

All I want is the termination of my account opening contract, the closure and return of my funds I no longer want to be a Nagapay customer.

I strongly advise you against this bank, it will end up blocking your account.

Nagapay close my account and return my funds all simply.

Thank you for answering me and finding a solution for my case

Best regards.

October 10, 2023
Unprompted review
Rated 4 out of 5 stars

Stable platform

I heard about this broker long time ago but only recently finally made up my mind and started working with it.
Today I am still trying to get used to the platform, but it's not a biggie. The company ensures smooth and seamless immersion into trading and perhaps that is the reason why so many people trust it and work with it.
It may have certain drawdowns, but I am sure they are insignificant. There's a robust trading platform that is distinguished by the extreme stability and that's awesome. Account types system is something that demands renovation, but still, it's good.

December 30, 2023
Unprompted review
Rated 1 out of 5 stars

Is been over a month now since I sent a…

Is been over a month now since I sent a mail to your company for information on where and why the balance that was in my account was debited by your company, and even thou I sent this mail to all your company different branches of operations none replied even no reply came from those handling your review platform a total silence form NAGA I don’t understand at this point what wrong I did opening an account with NAGA pay and how your company can be mute when a customer funds where debited in an account that was under restriction where is my money I have given you all the information you asked for why is there no responses form your company about my money this is really unprofessional NAGA pay where is my money I need information why did this company debit my money from my account?

December 11, 2023
Unprompted review

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