NAÏFReviews 

Very disappointing experience.

My order was supposed to be delivered to my home address, but no delivery attempt was made. The parcel was instead redirected to a pickup point around 40 minutes away by public transport.

I informed Naïf Care several times that I would not collect it and asked for confirmation of the return and refund.

After several emails, I still have no clear answer or refund confirmation.

Poor delivery handling and very disappointing customer service.

Ordered two sunscreens on June 8, with next day delivery advertised. Nothing has been delivered as of June 20, the ordered was marked as dispatched on June 9 but the DHL tracking number shows that DHL still has not received the package. No communication whatsoever from the company, even after writing to them. Asked for a refund but they are not replying to my requests.

I've ordered products, received an order confirmation but never gotten my products. When asking about it, they claimed they never received my order. After sending them all the details including order number and tracking info, they went silent.

Have been asking to receive a refund but I do not hear anything back anymore.

Don't be fooled by the sustainable image, it's all just a marketing trick.

Yuck, first time i placed an order and my products are missing. Bad service, no customer support. Will never order again. I requested a refund and have yet to receive it. No products, no money back

The food was exactly the staff was very root she dnt no hw to talk to the guest the Filipino lady in fahaheel

Great kids products. I have always bought them via local resellers. However, when I tried to order directly from their site when they were running a 1plus1 promo, I was unable to get in touch with anyone when the code wasnt working (I have waited for a reply for 5+ days). That is either a case of very bad customer service or false advertising (the code didnt work).

Fast delivery,

price is great for product quality. we’re using products from naïf since my baby was born and hes skin’s never been better

Naïf manages — among late-stage capitalism companies — to remain decent and trustworthy. With a few exceptions, their products seem developed to minimise harm to our baby. We also like that they try to fight microplastics, especially when it comes to creams that go into contact with baby's skin. The web experience is quite good amd shipping was blazing fast (arrived the next day). I don't see why you'd buy their products from the tech bros. Lovely company.

Good products.

Good service, great products!

Super simple ordering experience and very straightforward. I couldn't believe how quick my suncream was shipped and I can't wait to try it

Great experience. Please ship to US!!

Zalige producten en website, vlotte service en delivery. Heel duidelijk en klantvriendelijke service! Ook helemaal weg van jullie branding.

Environmental friendly products with quality

I dislike the experience that some of the products i ordered in the end not available in my country. It supposed to be filtered from the beginning that people dont get confused.

I bought bath foam and my 2.5 year-old daughter really likes it.