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See what reviewers are saying

Rated 5 out of 5 stars

Always exceptional service ( I have ordered now quite few bits and havent finished yet)! When I had an issue with a product, replaced immediately. All orders came when promised no delays, next da... See more

Rated 1 out of 5 stars

I wondered if anyone had similar experience to mine. I read about this company from reddit. Looked very good. Only later to find out that this company doesn't adhere to basic rules. Firsly on t... See more

Rated 5 out of 5 stars

Excellent service as before very fast delivery very impressive for an islanders postage! Always packaged lovely no breaks or leaks from anything! Will be happy to purchase again anytime. I am a nail t... See more

Rated 5 out of 5 stars

Been using naio nails products for almost 4 years now and would never use anything else. Have never tried their primers or dehydrators before but have had a terrible time with lifting on my acrylics r... See more

Company details

  1. Beauty Product Supplier
  2. Beauty Products Wholesaler
  3. Beauty Supply Store
  4. Cosmetic Products Manufacturer
  5. Cosmetics Store
  6. Nail Salon

About Naio Nails

Written by the company

Naio Nails is a leading UK supplier of professional nail products delivered right to your door. As one of the fastest-growing companies in this field, we specialise in the distribution of wholesale nail care and beauty supplies to beauty professionals, nail technicians and nail salons worldwide.

Open to trade and public, we offer quality Acrylic Liquid, Acrylic Powder, AcryGel, Builder Gel in a Bottle, Urban Graffiti Gel Polish and Nail Art products at a fantastic price.

Naio Nails also has a wide range of quality E-file Drill Bits, carbide and ceramic to fulfill all your debulking needs along with diamond bits perfect for nail prep and beginners with e-files.

We offer HEMA free gel polish, HEMA free monomer along with the vast majority of our products being vegan friendly and cruelty free. We pride ourselves on the highest quality products with Free Next Day Delivery to Mainland UK.

Our site also features blog posts with tutorials on how to achieve basic acrylic skills and nail art designs. We also link to our YouTube channel which has over 1.7 million subscribers features hundreds of entertaining nail videos.


Contact info

3.6

Average

TrustScore 3.5 out of 5

986 reviews

5-star
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Hasn’t replied to negative reviews

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See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dont bother

Ive bought from this brand 3 times, testing different monomers, their pure bond is trash but nothing is worse than their customer service. Please dont wast your time contacting them for advice on yellowing acrylic because they will ignore you.

January 4, 2023
Rated 5 out of 5 stars

10/10 as always

10/10 as always. I only buy my gel polish and acrylic supplies from Naio. Next day delivery, ordered at 1.40pm 23/12/22 and was dispatched 2.38 and arrived the following morning by 10am on Christmas Eve.
Super high quality products, tools and amazing service as always for a great affordable price. Only company I use for nails and have done for 5 years. Highly recommend to anyone and everyone, beginner or professional

December 23, 2022
Rated 5 out of 5 stars

Amazing!!!…

Fast delivery and after trying so many different products for acrylic nails and nail art naio nails is the only brand I found easy to use and amazing quality it’s definitely worth your money if you offer the services provided with these products!!!!!

December 31, 2022
Rated 5 out of 5 stars

Was missing 3 packs of files

Was missing 3 packs of files, no phone number to call. So emailed them and received the missing ones the following day, thank you naio nails x

January 4, 2023
Naio Nails logo

Reply from Naio Nails

Hi Sonia which of your two orders have missing files? If you do have anymore issues please don't hesitate to contact us. Thank you so much.
https://naio-nails.com/contact-us-i3 If you need to contact us again, here is the link.

Rated 5 out of 5 stars

Absolutely love these products

Absolutely love these products, so nice to use and so smooth, also the videos on how to use the products are so friendly and easy to follow. I wouldn’t use anything else now 5* 😊

December 20, 2022
Rated 5 out of 5 stars

Love the products

Love the products, the price and the absolute speed of delivery. Never fails. Love a discount code when I can. Looking out for the next one. Products are amazing quality.

December 22, 2022
Rated 3 out of 5 stars

Products were brilliant

Products were brilliant, customer service was brilliant, but was let down by Evri so took longer to receive delivery than usual

December 6, 2022
Naio Nails logo

Reply from Naio Nails

Hi,

Thank you for leaving this review, we value customer feedback.

I am sorry your order was delayed, we no longer use this courier company and we can assure you all future orders will be delivered on time.

Again thank you for leaving the review and we are sorry for any inconvenience caused.

Kind regards
Naio

Rated 5 out of 5 stars

Super Fast Delivery with Amazing Quality Control!

I ordered for the first time this month, and I was very impressed with the delivery speed - I was also very happy to find that my order was complete and correct. I love all of my items and can’t wait to use them! If you’re looking for a “reliable” source for nail supplies then I would highly recommend Naio Nails. 😊

December 25, 2022
Rated 2 out of 5 stars

Not the best customer service

Delivery was lost and they had a policy to fulfil before resending fair enough but they didn’t offer a discount code or anything to apologise for my order being three weeks delayed.

December 6, 2022
Naio Nails logo

Reply from Naio Nails

Hi,

Thank you for leaving this review we value customer feedback.

I am really sorry about the inconvenience caused by this and we thank you for being patient during this time.

We no longer use the courier company and can assure you all future orders will arrive on time.

Again thank you for leaving the review and we are sorry for the delay with your order.

Kind regards
Naio

Rated 5 out of 5 stars

Always a prompt delivery

Always a prompt delivery, products always on point best acrylic system out there by far my clients are always 100% satisfied 👌🏻 would never use any other brand

December 14, 2022

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