Hi I love your service overral. Biggest issue is on your Delivery. Your delivery services are slow,the other fay I waited the whole day for my order. I was disappointed.Right now I have to source for... See more
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See what reviewers are saying
They have a variety of flavors Their portable vapes are convenient to carry anywhere and the rechargeable ones even come with their own cables Amazing customer relations
I am writing to express my dissatisfaction with a recent purchase from your company. I bought a vape two days ago. Unfortunately, it has already burned out and is no longer functioning. Addition... See more
The product works great and the service is also great would recommend
Company details
Written by the company
Nai Vape is one of the leading UK online retailers of E-cigarettes, Vaping devices, Vape Kits, Disposable Vape, E-Liquids, CBD & Sales
Contact info
brown hart gardens, w1k 6td, london, United Kingdom
- 07939200730
- info@naivape.co.uk
- naivape.co.uk
3.9
Great
69 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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They sale fake and malfunction Vanessa…
They sale fake and malfunction Vapes and have terrible customer service
May 13, 2023
Unprompted review
Terrible customer service
May 2, 2023
The vape is actually of good…
The vape is actually of good quality.Going to purchase another one a rechargeable one this time.Thanks
April 28, 2023
No ETR receipt given and the delivery…
No ETR receipt given and the delivery was rude and shouting over the phone. Zero customer service skills
April 24, 2023
I made my order and immediately it was…
I made my order and immediately it was processed.
March 27, 2023
The sales are pocket friendly
March 23, 2023
The response time is fast products…
The response time is fast products Available dispatch is done quickly your one stop shop for all your vape needs
February 28, 2023
issuing of free vape(s) after a good number of purchases
good customer service and very reliable.
February 22, 2023
General overview
The office location is good.
Customer confidentiality is good.
Communication is good though sometimes it’s not. Example, when I inquire about an order I made that was to be transported soon but took 4hrs to reach me. Instead, I’d have been given an option of organizing my own delivery options.
Orokise delivery is also good and reliable.
Plus products are not tampered with.
January 29, 2023
4600 watermelon weiyi vape
Great product at great price. Absolutely value for money and quick delivery service.
December 31, 2022
Poor Delivery services
Hi I love your service overral.
Biggest issue is on your Delivery. Your delivery services are slow,the other fay I waited the whole day for my order. I was disappointed.Right now I have to source for my own rider to come for the products.as a customer I expect you to do this, since that's what I do for my clients as well.
November 27, 2022
Great products and services
November 2, 2022
Convenient place and their prices are…
Convenient place and their prices are super good same as their products
August 18, 2022
Very unsatisfied Customer
Very unsatisfied! I sent back my product named the SMOK NOVO X because it produced WET MIST instead of vapour. Leaving me choking and coughing.. And a resedue of eliquid in my mouth with each use. The manager/boss... Named Ahmed.. He could be the owner for all I know said he found nothing wrong with the product 'as far as kits go'. Therefore dissatisfaction with the product did not matter.. I could not get a refund or exchange.. Because in HIS opinion.. The product is fine. I asked about the warranty and he said it was from China and is FAKE!
I spent 4500/=KSH on this product.. That's approximately $45. And I'm stuck with it. I've seen good reviews on this product... But my experience with the device I received is POOR! Also.. I requested a disposable while I waited for my device to be evaluated.. It came back with the carton torn.. And the plastic paper ripped open. When I asked about that they said it happens.. But I can be assured the device hasn't been used.
DO NOT BUY FROM THIS SHOP!
June 23, 2022
Unprompted review
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