Great food Great service I have been ordering Naked dog for a while and it suits my 2Westies who have different requirements. Recently had an uncharacteristic problem with a delivery over bank holi... See more
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Review summary
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Easy online ordering, amendment to shipping dates of subscribe & save orders. Prompt delivery, well packaged. We started with Naked Pup for our Golden Retriever puppy and have now progressed to Nak... See more
Responsive and effective customer service, any issues dealt with promptly. Harry loves his raw food, the quality is spot on. NAKED DOG please consider a different delivery partner, DPD letting... See more
Excellent service as always. Keeps me informed when repeat order is due, when dispatched and delivery company also keeps me informed when thay have the package and the one hour delivery slot includi... See more
Company details
Written by the company
High quality frozen raw dog food, neatly packed and delivered directly to your door. Raw dog food as it should be.
Contact info
Grove Lane, Elmswell, IP30 9HN, Bury St Edmunds, United Kingdom
- 01359 242500
- info@nakeddog.co.uk
- nakeddog.co.uk
4.7
Excellent
141 reviews
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Worst customer service.
My dog absolutely loved this food but recently found a pumpkin seed in recent batch. I contacted the company as if I didn’t see this in the batch my dog could have choked on it. They didn’t seem to care and gave arsey responses. I will not be using this food again.
March 25, 2024
Unprompted review
Top quality raw dog food
Had a subscription with naked dog food for about 12 months now. I can't rate it highly enough, both dogs (Belgian malinois and German shepherd) absolutely love it. The ingredients is top quality, I've never had any bad experiences from the food or customer services. Delivery is by DPD so is always spot on. Price is competitive too.
January 8, 2024
Unprompted review
Spoiled food with no response from company
First order arrived a day late (courier's fault, not theirs), packed with only a thin piece of insulation on top and below (but not down the sides of) food containers and was, unsurprisingly, thawed throughout. Fast forward another 24 hours and they haven't responded to emails or answered my calls.
June 14, 2023
Unprompted review
Great dog food, poor communication
The food is great, my dog really enjoys it and it's well made. Delivery service is great too - fast delivery & free for most orders. However, the customer service team have now not replied to 2 separate messages sent to them about a subscription!
June 16, 2023
Unprompted review
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