Naked Wines (US) Reviews 

Naked delivery service is chaotic. It involves walking around my area looking for my case of wine. Whilst staff are pleasant they appear unable to resolve the issue. Overall Naked Wines have gone downhill in the last few years and I’m glad to cancel my membership as it’s too stressful chasing up delivery.

Always receive lovely wines at keen prices - love to hear the stories of the suppliers and to help them on their journey - love being an Angel for the wineries across the world.

Been with Naked for many years great wines, but, their delivery model is a farce. Boxes left on the drive, the usual “we tried to deliver” emails. I can’t think of any other organisations that kocks up their deliveries as much. Yesterday the delivery drivers van broke down at the end of our drive, after fiddling around he got it going and drove off with out completing the delivery. Sure enough today we get the usual “we tried to deliver” mail. If there was anything that would lead us to cancel it would be delivery. Nice wine, but…

Was offered a great Angels deal - but I wasn't expecting how bloody good it was... and the wine was 'exceptional' - so damn good, I immediately purchased a second box. Hands down, the best selection I've ever ordered from any wine delivery service. Bloody brilliant! 5 stars!

Warning! The company signed me up to a subscription without me knowing and now I can’t remove my credit card from their account. I have to go to my bank to block it.

Naked Wines took a large amount of money from my account after I had cancelled it. Then delivered wine to an old address wherre I did not live, carried on doing so then told me it was all my fault when I found out and did not send any evidence to back up what they claimed. Strikes me as a desperate company with no customer accountablity.

Pertinent and engaging wine reviews, that make me want to support the growers

Excellent wines & Service.

The wines are pretty good.
But!!
My problem is the awful delivery service.
Even paying £7.99 extra for a guaranteed delivery day, does not guarantee anything.
They rarely deliver on the stated date.
Absolutely useless!
I am cancelling my subscription.

Have been a member of Naked Wines for 5 years but 2 years ago decided to go tea total. I have approximately £400 still in my account but they refuse to return any money back even though I have contacted them numerous times. I’ve now given up. They are aware of this situation but continue to text and email me with offers even though I have told them I am no longer a member and repeatedly unsubscribed from receiving their emails & texts. Feel harassed and of course out of pocket and were so close to Christmas ☹️.

Like others, also ordered one case last December as a gift, no mention of a subscription service, and have found out months later I have a £160 credit, which they wont return and I dont drink wine!

I have been a subscriber to Naked Wines for 14 years, and I agree with most of the other current reviews. The wine itself is very good and allows you to enjoy wines from small suppliers, very laudable, very nice.

The problem is the delivery service that they use. 3 of the last 4 orders I have placed have been late, usually by up to a week. This has been blamed on procedural changes in the warehouse but more recently has been down to their contracted delivery company failing to turn up on the designated day or even at all, they have even lied to cover up their non-attendance, often there is no e-mail notification of the time slot for your delivery (from either the delivery company or Naked Wines themselves).

Any e-mail or complaints you send in may well be answered with 24 hours but this does not have much sway on the delivery company. And the delivery is already missed.

I would use them but only if you are incredible flexible in your delivery collection ability.

after a promotional purchase some months ago i noticed that they has take additional payment out of my account. There was no agreement or contract signed, no notification. in other words they were illegally removing money from my account. i spoke to them with regards this matter and they are fully aware that the process is not compliant and refunded me straight away as long i was not going to proceed with this matter

Easy to get to buy wine

Easy to select, wide range to choose from with good info on each giving me guidance to choose & try for fun and pleasure

Top quality wines from around the world from wine makers who are dedicated and passionate about what they do. Throughly recommend the service and indeed the wines.

Great wine, good prices, easy delivery.
The best part of this is the customer service. I've been using Naked Wines since 2019.

I have had to get in touch when I have made a subscription order by mistake / to the wrong address etc and they have been so easy to get hold of on the phone and really helpful.

The £25 a month angel fee is worth it for great wines, and good discounts.

I really love NakedWines. Their wines are hitting my tastebuds at the right spot with like 85% of their wines! Sure, it happens that I don't like 1 or 2 selections from them in my box, but no hassle, I get the rufund and use it for something delicious next time! Highly recommend!

They charged me $40 without my authorization. Don’t trust this company!

Review of Naked Wines California: A Disappointing Experience
I’ve had an incredibly frustrating experience with Naked Wines in California over the course of three wine shipments, and I feel compelled to share my story to warn others.
First, their delivery process is a nightmare. They require someone to be home to present ID, which is inconvenient for anyone with a busy schedule. On one occasion, I missed a delivery because I couldn’t be home on the scheduled day, and the shipment was sent all the way back to the sender—right before my birthday! I was left scrambling to buy wine for my celebration at a local store, which defeated the purpose of ordering in advance.
The next time, the shipment was delayed and arrived well after my birthday, making the whole experience feel unreliable and poorly managed. It’s incredibly disappointing when you’re counting on a delivery for a special occasion, and Naked Wines consistently failed to deliver on time.
To top it all off, I’ve been trying for over a year to get a refund of my unused $76 credit. Despite multiple emails and phone calls, I’ve received no response. Their customer service is practically nonexistent, leaving me feeling ignored and cheated.
My experience with Naked Wines has been nothing short of horrific. I deeply regret signing up for their “Angel” rewards program without researching first. I wish I had checked reviews on Reddit beforehand, as it seems I’m not alone in my frustration. If you’re considering Naked Wines, beware—save yourself the headache and shop elsewhere.