I had a great experience working with Sergio on my auto refinancing! He made the entire process smooth and stress-free. He was knowledgeable, professional, and kept me informed every step of the way.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I want to thank you for the excellent service throughout my car financing process. Everything was done online in a fast, organized, and hassle-free way. The guy ( Leo Severiano ) who handled my pr... See more
Company replied
I had a great experience with my refinance through NALN and Hanscom FCU. Marshawn Moore was very helpful, professional, and made the process smooth from start to finish. I also appreciate Andy Marquez... See more
Company replied
From the first contact...I experienced something different with Nalin. When someone takes the time to include a personalized business card with an offer, that stood out amongst the many, that... See more
Company replied
Company details
Written by the company
Refinance your car loan with NALN and save on average $87 per month. Easy online application process.
Contact info
1735 FLIGHT WAY STE 100, 92782-1849, TUSTIN, United States
- (888) 391-3504
- Info@naln.com
- naln.com
4.9
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sergio was very helpful
Sergio was very helpful, patient and polite with me throughout the whole process.
April 7, 2026
Unprompted review
Reply from National Auto Loan Network
Christian, thank you for the 5 stars and kind words you have for Sergio! We hope you have a wonderful day! - NALN
Great service very helpful and made…
Great service very helpful and made this process really easy.
April 9, 2026
Unprompted review
Reply from National Auto Loan Network
Summer, we're happy you rated your NALN experience with 5 stars! We hope you have an amazing day! - NALN
This was great
This was great ! Andrew Kim helped me save a lots of money on my monthly payments! He really made the process very easy for me
April 9, 2026
Unprompted review
Reply from National Auto Loan Network
Yahri'dēm, we could not be more excited about the stellar results that Andrew got for you! Thank you for making him the highlight of your 5-star review! Have a fantastic day! - NALN
Amazing people to work with
Kim was an amazing person, loan officer to work with. She was kind, caring, patient,understanding of this old lady's nervousness. She explained the whole process, many times, to make sure I understood what was going to happen and what needed to be done.
All of the people who did followup were also so kind and very helpful.
A great company to work with. I would highly recommend everyone to utilize their help!!!
April 6, 2026
Unprompted review
Reply from National Auto Loan Network
Doreen, your words are too kind! Our entire team thanks you for what you have to say about your NALN experience with Kim and the rest of the team! Your feedback and recommendation mean a lot to us! We hope you have a magnificent day! - NALN
It was great working along side…
It was great working along side Esteban, he was VERRY nice and patient. The process was smooth and guided me through everything. Thank you.
April 9, 2026
Unprompted review
Reply from National Auto Loan Network
Cinthia, we're happy to hear you enjoyed our refi process! We greatly appreciate your business and the shoutout to Esteban! We hope you have a wonderful day! - NALN
Reply from National Auto Loan Network
Your words are too kind, Yair! Thank you for the 5-star feedback! Have a wonderful day! - NALN
Just had the best car refinement…
Just had the best car refinement experience ever! ✨ Sergio Velasco was an absolute lifesaver, guiding me through every single step. He made sure I understood everything, breaking down all the technical stuff so easily. Seriously, I couldn't have asked for better help! Highly recommend their services! #AutoRefinement #HappyCustomer #SmoothRide
April 9, 2026
Unprompted review
Reply from National Auto Loan Network
It makes us happy and proud to read about your NALN experience with Sergio, Alberto! Thank you for highlighting everything he did for you in the form of a 5-star review! We hope you have a wonderful day! - NALN
Israel and his team did an amazing job…
Israel and his team did an amazing job refinancing my BMW into a cheaper rate
April 1, 2026
Unprompted review
Reply from National Auto Loan Network
Happy to help, Justin! Thank you for the shoutout to Israel and the NALN team! We hope you have an excellent day! - NALN
Excellent service and great customer…
Excellent service and great customer support
the assistance is fast and clear. Many thanks to Brayan Jarquin for the help. Highly recommended!
April 9, 2026
Unprompted review
Reply from National Auto Loan Network
Alejo, your kind words and recommendation are greatly appreciated! Thank you for highlighting Bryan with 5 stars! Have a wonderful day! - NALN
Was smooth and a easy process
Was smooth and an easy process. Thank you Ashley Sato for handling my case.
April 8, 2026
Unprompted review
Reply from National Auto Loan Network
Thank you, Eric, for recognizing and celebrating Ashley with 5 stars! We hope you have a fantastic day! - NALN
NALN will get you the best loan possible
I was a little skeptical at first but as soon as I went through the process Jordan was there & guiding me the whole time. He was very patient & made sure I was comfortable with my decision. My overall experience was Great 😊
April 7, 2026
Unprompted review
Reply from National Auto Loan Network
Kiki, we're happy to hear Jordan brought you peace of mind throughout your experience! Don't hesitate to let us know what we can do to improve ourselves and provide you an even better experience in the future! Have a magnificent day! - NALN
Loan officer
It was easy and hassle free
Loan officer was knowledgeable and took time to give me the answers I needed thank you
April 9, 2026
Reply from National Auto Loan Network
John, our entire team thanks you for recognizing your loan officer with 5 stars! We hope you have an excellent day! - NALN
Easy process
Anthony was great. He was extremely patient and very good at explaining things
April 8, 2026
Reply from National Auto Loan Network
We greatly appreciate the 5 stars and shoutout to Anthony! Have a wonderful day, Anaseli! - NALN
Reply from National Auto Loan Network
Glad to hear communication was at an all-time high during your experience, Jeanne! We hope you have an amazing day! - NALN
Reply from National Auto Loan Network
Thank you for the 5 stars and kind words, Kevin! Have an amazing day! - NALN
Got What I Needed
They got my payment in the range I wanted.
They were also very helpful to my needs.
Just would like to know when my payoff has been done.
April 8, 2026
Reply from National Auto Loan Network
Larry, our entire team thanks you for your kind 5-star feedback! Payoffs tend to take a couple of weeks to process. Do not hesitate to reach out to us should you have further questions! Have an excellent day! - NALN
From the time I talk with NLA I…
From the time I talk with NLA I experienced professionalism at it highest,they walk me through the process every step of the way very knowledgeable of every answer I had thanks a million NLA.
April 6, 2026
Reply from National Auto Loan Network
Your feedback means a lot to us, Lamonze! We're happy you experienced nothing but professionalism and service during your refinancing! Thank you for rating your NALN experience with 5 stars! Have a fantastic day! - NALN
Reply from National Auto Loan Network
And thank you for kind words and 5 stars, Alba! Have a fantastic day! - NALN
Haven't received paper documents
Haven't received paper documents. And got a bill from old loan company.
March 13, 2026
Reply from National Auto Loan Network
Billy, we're sorry to hear that. We value the opinion of all our customers, as it helps us improve our services. We're taking a closer look and reviewing your concerns in more detail. Please allow us the time to reach back to you. On the meantime, should you have any other questions or concerns, kindly contact us at feedback@naln.com. Thank you! – NALN
They were excellent team players and…
They were excellent team players and professional players in the handling of my refinancing i recommend them for prompt delivery of service.
February 9, 2026
Unprompted review
Reply from National Auto Loan Network
Your words are too kind, Irene! Our entire team thanks you for rating your NALN experience with 5 stars! We hope you have an amazing day! - NALN
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.