NAMED COLLECTIVE Reviews 1,172

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 450 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their stunning designs and high quality, often describing them as comfortable, durable, and worth the investment. Many people appreciate the efficiency and speed of the delivery service, with items frequently arriving quickly. The customer service is also widely commended for being responsive, helpful, and kind, making interactions pleasant and effective. However, some customers experienced issues with their orders, including items not arriving or being incorrect. A few reviewers also noted that the quality of the materials has changed over time, with some items no longer being 100% cotton. Additionally, some people reported dissatisfaction with customer service regarding delayed or missing orders, citing slow responses and unhelpful communication, especially for international deliveries where additional fees and complications arose.

What people talk about most

Product

Clients share positive opinions on product. Many customers praise the amazing quality, unique designs, and... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of the materials,... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise fast shipping, receiving orders... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast shipping times,... See more

Customer service

Consumers generally express satisfaction with customer service, highlighting quick responses and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered 3 different sets so far (Thorns, Dreamer and Gamer) and I'm so happy with everything, I've worn them all multiple times and the amount of compliments I get is crazy! Like I honestly don't... See more

Rated 5 out of 5 stars

Instantly my new favourite bra, does the job lifting, lounging and flow movement - super cosy and the girls don’t escape either Should of ordered smaller thong though but still super comfy Tracksu... See more

Rated 5 out of 5 stars

Any questions i had about my order were answered within 24 hours and with friendly responses. The producs are absolutely stunning. Really weigthy joggers and hoody. You definately get what you... See more

Rated 5 out of 5 stars

This is my favorite brand not only because the clothes are cute af, but also because the quality of the actual material, the quickness and efficiency with shipping, and the care that this company puts... See more


4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 54% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great quality

Great quality! Super comfy and versatile especially in hot environments and weather! Also the sets are soo cute

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I had concerns about a piece I bought that had fallen out of the return period, Named Collective went above and beyond to ensure I was happy and their pieces are so so beautiful. Will be buying more pieces again thanks to the quick and attentive team xx

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

The best clothing brand by far

The best clothing brand by far. I have quite a lot of items from named and they have all been so comfortable and cozy and they make me look so good. I’ve never once had a faulty product and the shipping is so fast. It’s not only the clothes that are great it’s the community too. I feel like they are one of my besties. They’re always doing giveaways and I myself have won 50% off code just for liking there post and staying active. Best community in the world. Thank you named for making me smile :)

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

W NAMED Collective 🖤

The NAMED community is honestly one of the best communities I’ve ever been in, customer service is always 1000/10 and the way that NAMED treats their supporter is honestly heartwarming to see. May NAMED live on 4L 🖤🖤

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Bowled over

I needed help with an item that was damaged in delivery and I can honestly say I’ve never experienced customer care like it! They couldn’t help me fast enough, offered me exactly what I needed instantly and all with charm and grace. Seriously bowled over.

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

Package was lost in the mail and had to…

Package was lost in the mail and had to go through grueling replacement process. Once I finally received the items, the part of the shorts that is supposed to COVER your kitty is SO small??? I have a another pair of shorts from the forbidden set to compare the two, and the new shorts are significantly smaller than the others.
There is no coverage at all. I wouldnt be able to wear these without worrying about potentially flashing someone. The quality for the price is definitely not adding up. I'm not willing to buy from here anymore :(

March 13, 2026
Unprompted review
NAMED COLLECTIVE logo

Reply from NAMED COLLECTIVE

Hey Amber,

Thanks for leaving a review with us!

We are sorry to hear that you are not 100% satisfied with your order and experience!

We have attempted to request further information from you, but this has not been provided!

We would love to look into this further for you and attempt to find a resolution, so please email us at hey@namedcollective.com, and we will be more than happy to assist!

Love,

The NAMED Team

Rated 5 out of 5 stars

Chose the Fallen rhinestone hoodie and…

Chose the Fallen rhinestone hoodie and sweatpants set as my first ever purchase from Named Collective and I can not praise the experience enough. I am feeling beyond euphoric!! As someone who can't treat herself to nice things often, I can promise you Named Collective is sincerely worth every cent of your money. Even if it appears pricier than what you can usually afford (in my case very much so), you can perceive it as an investment into an independent business. The material is very high quality. Every single detail is carefully crafted. Items look expensive and made with deep care. Shipping is very fast and customer service appreciative and extremely kind. Please do consider getting at least one piece for yourself! We all deserve to feel beautiful in this lifetime 💛

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful n quality clothes

Shopping at named collective is super easy - the size charts are accurate and sizing for all models is given. I love the diversity of the models and styling. My order was shipped super fast (I've received some in less than a week from order to delivery). The quality of each piece is also very high - the fabric feels thick and soft, the garment construction is good, and so far I haven't had any fraying or even loose rhinestones. I love how named collective interacts with the community and listens to what we want!

March 30, 2026
Unprompted review
Rated 2 out of 5 stars

I am very disappointed with my…

I am very disappointed with my experience. I was charged €104 in customs fees on an order worth €286, even though VAT had already been paid, which was clearly indicated on my package. This situation is not normal and should not happen.
I have already contacted customer service but have not received any response so far, which is quite frustrating. I would appreciate a clear explanation and a solution to this issue as soon as possible.
Overall, this has been a very disappointing experience and I hope the brand will take responsibility and improve their customer support.

March 24, 2026
Unprompted review
NAMED COLLECTIVE logo

Reply from NAMED COLLECTIVE

Hey Celia,

Thanks for leaving a review with us!

We are sorry to hear that you are not 100% satisfied with your experience! We can see that a member of the team responded to your email!

If an order is being delivered to an address outside of the UK, additional import fees may need to be paid in order to release your parcel.

Unfortunately, we cannot be responsible for any additional import charges charged by your country's import laws, and those are the responsibility of the customer. More information on this can be found on our website under 'Duties & Taxes'. We do try to advise our international customers that this could be the case at checkout on our website.

You can find these details when you select your shipping method, and the information states, 'Please note: customs fees will depend on the destination country's laws, see 'Shipping Policy' below for info. This is stated in your order confirmation.

We do try, where possible, to keep any additional costs for customers as low as we can, although unfortunately, the cost of customs is ultimately calculated at the discretion of the local customs body so it isn't something we're able to adjust!

We hope this clears up any confusion, and please let us know if you have any further queries!

Love,

The NAMED Team

Rated 5 out of 5 stars

Fallen track suit

I ordered the Fallen jacket n sweats set, and it is to die for! Super comfortable and warm making it so great for winter n colder days.
I’m obsessed w the design, you can tell so much care and effort has gone into it🫶🏼

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

I received a gift card that was having…

I received a gift card that was having issues and I sent an inquiry that night and by that morning they had responded. I sent over the info they requested and I kid you not by the afternoon they sent me replacement with extra! That was honestly so sweet and I truly appreciate their kindness and prompt response. BEST brand ever. I can’t wait to receive my tops I ordered and to order more. Thank you<3

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Best brand

The set I bought was great quality and fit me like a glove! It is heavy and perfect for the winter in chicago. I love the attention to detail and feel. I will definitely be buying again!

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Named collective creates great quality…

Named collective creates great quality clothing with amazing designs making you feel like the baddie you really are
They also have incredible marketing team which makes the brand my favorite part of my daily insta feed
I feel like they succeeded to make more than just clothe but a whole community of cool people hyping up each other
Also, their customer service is very reactive and very helpful
I haven’t received my order yet, but I have no doubt I will be satisfied with it. I think they’re making everything they can to make it worth the price.

March 23, 2026
Unprompted review

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