namilia.com Reviews 20

4 stars to show I’m not a bot. Great stuff, polite support (don’t know where from all these negative feedback, maybe better start with own approach) Well, was waiting for a 2 weeks in total, but it’s definitely worth it.

I placed an order on the 4th Feb and didn't get a notification on my express delivery for over a week. When I contacted they said their warehouse was having issues.

I cancelled that order and placed another order on the 14th February for a few items I loved and was happy to wait for. Today (4th March) they cancelled one of the matching items from my order and outfit without any notification and email communication.

It's an awful service and way to treat your clients

I returned my order and Namilia confirmed receipt on 26 January. Their own refund policy clearly states the expected processing timeframe, yet that period passed with no refund and no communication.

I sent multiple emails and received no response whatsoever.

Only after I issued a formal 14-day notice and began the process of raising a chargeback with my bank did they finally reply and process the refund.

This experience shows a serious lack of accountability and customer service. A customer should not have to escalate to their bank just to receive money that is rightfully owed to them.

I did eventually receive the refund, but only after unnecessary stress, time, and escalation. I would not feel confident ordering again based on how returns are handled.

My case started when I received completely wrong items. After seeing so many negative comments here on Trustpilot about customer service, I honestly expected the worst. However, that wasn’t my experience.

I immediately contacted customer support and sent photos on Tuesday. On Friday they responded, apologized, and generated a return label. I shipped the items back the following Monday and informed them.

The same day, within a few hours, they confirmed that my correct order had already been shipped and provided tracking details. The parcel arrived the same week.

Mistakes can happen, but in my case the issue was handled quickly and professionally once support got involved.

Just sharing this because the reviews here made me nervous, and my experience turned out to be positive. Thank you NAMILIA for not disappointing me - I’ve purchased before and will definitely order again (:

Completely awful customer service and horrible scammers. I bought a shirt and received it and it was NOTHING like the photo and was made of cheap polyester first of all. So i tried it on for all of 2 minutes and promptly put it in the bag and requested a return and mailed it back.

WEEKS GO BY and they’ve clearly received my return, so i email them and ask for an update. First they tell me I never returned the item. And i was like what?? And showed them the link of the return, proof it was received by them, and the proof of tracking via mail.

They said they’d have to look into it. A few more days go by and I email them again. They then try to tell me I AM NOT ELIGIBLE FOR A REFUND BECAUSE MY ITEM WAS “COVERED IN HAIR”. It was completely insane. I have no animals at home, i wore it for all of two minutes, and there is zero possibility i covered the item “in hair” before i mailed it back.

It was insane. PLUS MY RETURN WENT MISSING FOR WEEKS UNTIL THEY MIRACULOUSLY FOUND IT AND SOMEHOW COVERED IN HAIR. They told me i could get my item back if I paid them more money. I told them they’d were ridiculous scammers, and i was reporting them to my credit card company and only then did they refund me.

Abysmal company, cheaply made clothes, terrible customer service. Complete scam.

I researched the company before making a purchase, and I noticed that more people had written negative reviews on Trustpilot than positive ones, so I wanted to share my experience.
(THE BAD)
The customer service is NOT great. Many of the reviews mention this, and I believe that if I had an issue, I would write a different type of review. I reached out after reading reviews to request an upgrade to expedited shipping after about a week of no tracking info (at my expense) because a lot of the reviews mentioned shipping time. No answer.. until the second email four days later (they claim 2-day responses) after I noticed a shipping label was created, but the item hadn't left the warehouse. They said it was shipped, but it was still in the warehouse. I responded to that message but got no response. I let it go when I got a notification from USPS (a total of 2 weeks after placing the order)

The GOOD:
I am a plus-size, curvy, very busty girl. The reviews I've read mentioned a lack of size inclusivity and items being too small, especially for busty girls. The bodysuit arrived today.. I was prepared to have to get it altered and for it to be tight in the arms and across the bust. IT FITS!!! I wear an XL sometimes 1X (larger in European brands). I have a smaller waist, but I'm a 36 H bust, 32-inch waist, with 40-inch hips/butt.... natural, so it isn't a perfect frame. It fits so well. No need to get it altered. The quality is quite nice, and I will happily be strutting through the streets for Mardi Gras in this little number as an addition to my post-apocalyptic costume.

I had an issue with an item that didn’t match the description or photos on the website. Instead of taking responsibility or apologizing the replies were incredibly rude and unprofessional, it felt like they were personally offended that I raised a legitimate concern, even though the mistake was on their side. This interaction was one of the worst customer-service experiences I’ve ever had: dismissive, defensive, belittling in tone, and deeply upsetting and uncomfortable from start to finish. I was honestly shocked and in disbelief how disrespectful they were.

While the designs are unusual and cool, the construction does not meet the price point, the quality and finishing feel like fast fashion.

18 euro of shipping fees and when I asked for a return they charged me an additional 15 euro for a product that cost 60 euro. Absolutely inexistent customer service

I've returned an item in May 2025, I'm constantly sending emails TO THEM, about when my refund will hit my account.

It's now SEPTEMBER 2025, I haven't been issued an refund, or my items being returned to me at all. I've provided them all the receipts and POD. Horrible horrible customer service, I will never order from this brand ever again.

They want to make fast money with overpriced and bad quality stuff. First ordered a vest but wanted a size smaller so I sent an email a few hours after my order. 4 days later I get an email that my order has been shipped, so I ask if they have sent the other size. No, they say, they had not read my email! Then I ordered a bag but I received a completely different one than I had ordered! Probably a factory error?! I was not even believed when I sent pictures of it. Did not even get an apology but got a return form. Eventually I got the right bag but it was completely damaged! Sent another email but never got a response. I am not going to pay for that bag. And I will never order from here again!

Great customer service! Amazing fit and quality!

Stay away. Scammers

Really fast and good customer service, I asked them last minute to switch sizes, and they answered immediately, which was amazing! Quality of products is flawless, hottest brand on the marked!

I waited 6 days from the date I ordered 2 jackets just to be informed that they were sold out and that my order was canceled. Such a disappointment.

This brand makes beautiful clothes, but their customer service needs work. One of my orders got cancelled due to it being out of stock. I didn't understand how I was able to purchase the item successfully if it wasn't available to begin with. Another one of my orders was partially refunded with no reason given at all. This wouldn't even be a problem if the email didn't come 1 week after I made the purchase. It's a shame. Out of all the luxury/high-end fashion brands I've tried this year Namilia has the most unique styles in my opinion. But after this experience I don't see myself purchasing anything else from them in the near future.

They doesn’t respond to emails in 48h like they stated, sometimes they doesn’t respond at all. Need to wait and sometimes write few emails to get return label. Also after return they didn’t refund my money for more than month. I got a refund after another few emails. Overall not good experience

had a great experience ordering, everything was handled well and fast, the customer service reaches out very fast