Nanniesonboard Reviews 

I met Carmen at a meeting she organised for nannies a few months ago. From the beginning, she has been very attentive and professional, always taking the time to answer my questions kindly and offering support whenever I needed it. I truly think she does a great job connecting professional nannies with international families, respecting the needs of both sides and providing a high-quality, personalised service with follow-up. Communication has always been very clear, and Carmen is very supportive. I really appreciate her reliability and I would gladly recommend this agency to other nannies and families.

After interviewing several candidates on my own, we realized that there was a big difference in quality, in terms of what we were looking for and what we found.
We spoke to Carmen and she took charge of our problem. In less than a week we had several professional profiles that fit our expectations. She took care of checking references, making sure they had a DBS and a first aid course.
We finally found the person we were looking for!

I had a deeply disappointing experience with Nannies on Board, and I strongly advise against using their services. Despite their claims of offering a "tailor-made service" when they approached me via a Facebook ad, the reality was far from it.

From the start, they failed to deliver on their promises. Initially, Carmen Castillo, the founder, offered us three candidates. However, she strongly suggested that we go with one in particular. Trusting her expertise, we followed her recommendation, only to discover that the au pair was entirely unskilled and inappropiate for the role. She lacked even the most basic childcare skills, such as properly holding a baby. This was shocking, especially considering we were led to believe we were getting a candidate who was adequately vetted and ready to take on childcare responsibilities.

When we realized something was amiss with the au pair, we sought references to better understand her background and qualifications. Shockingly, the agency failed to provide these references, leaving us with no way to properly assess her suitability after she had already started. This was a major red flag and compounded our dissatisfaction.

When I raised these concerns, I was met with dismissiveness and excuses. The agency's founder, Carmen Castillo, was particularly rude, unprofessional, and unhelpful in dealing with the matter. Despite the agency's promises of a bespoke service, they failed to provide even the most basic level of customer care.

To add insult to injury, when we pointed out these significant failures, we were told that an au pair is not qualified to look after a baby and that we should have hired a nanny instead—something that was never clearly communicated in writing or on their website, which, by the way, doesn’t even mention au pairs as part of their service offering.

Despite the obvious breach of contract, time wasted and the tension this has caused at home, Carmen Castillo has refused to refund us. It is clear that Nannies on Board is more interested in making a quick profit than in providing the quality service they advertise. They showed no accountability and no willingness to resolve the situation fairly. We are now left with no choice but to pursue further action to recover the fees we paid for this subpar service.

If you are looking for a reliable, professional, and trustworthy childcare agency, steer clear of Nannies on Board. They failed us at every turn, and I wouldn’t want anyone else to go through what we did.