NannyPaye Reviews 

398
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great service over a number of years. Friendly, very responsive and just made the admin burden of salary / pensions incredibly easy to manage.

Rated 5 out of 5 stars

I have used NannyPaye for almost 9 years and always have had excellent service. Having the weekly payment, pension and HMRC taken care of for our housekeeper has been seamless. Reminders are always s... See more

Rated 5 out of 5 stars

I've been using the service for a year now, never had any issue. Staff are friendly, easy to talk to, and alway happy to anwser your questions and concerns. Highly recommend! P.s. A late compliment... See more

Rated 5 out of 5 stars

The team at NannyPaye looked after my business (circa 60 full time and hourly paid employees) for over 8 years, as well as my private employee for many years. I can honestly say, their service is sea... See more

Company details

  1. Payroll Service
  2. Payment Service
  3. Tax Advisor
  4. Tax Consultant
  5. Tax Preparation
  6. Tax Preparation Service

Written by the company

NannyPaye provides everything you need as an Employer of a nanny, housekeeper or other domestic staff. Our all encompassing service meets all of your legal obligations for payroll and pension, as well as contracts and employment and advice in all aspects of being an Employer or a nanny, housekeeper or other domestic staff. We are here to guide you through the whole process (or in reality, just do it all for you).


Contact info

4.8

Excellent

TrustScore 5 out of 5

398 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(398)

15 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've used NannyPaye for several years…

I've used NannyPaye for several years now, since I've had to employ carers for a close relative. I'd highly recommend them to anyone - having their efficient and friendly team behind me has made everything a lot easier!

November 24, 2021
Unprompted review
Rated 5 out of 5 stars

Helpful, professional, and hassle free

I am really happy with their service and it's worth every penny. I recently raised an issue that I wasn't happy about, the staff have dealt with it quickly and professionally - this shows how much they care. Strongly recommended!

November 22, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service

Having now used NannyPaye for a nanny and a housekeeper, I 100% recommend them. Our experience has always been faultless. Very friendly and knowledgeable staff, always easy to reach on the phone and happy to help, no hidden costs at all, only the yearly subscription. When we hire someone else, we will definitely use NannyPaye again as they make the experience completely stress and hassle free.

November 4, 2021
Unprompted review
Rated 5 out of 5 stars

Best choice ever

The team at Nannypaye is simply fantastic. Always on point, precise, communicating very clearly and solving all kind of problems. Couldn’t recommend them more

October 29, 2021
Unprompted review
Rated 5 out of 5 stars

Our nanny starts next week and…

Our nanny starts next week and everything has been sorted on time and efficiently. I have not had to do anything other than provide minimal information so that they can do the rest. Very pleased!

October 21, 2021
Unprompted review
Rated 5 out of 5 stars

Really helpful company

Really helpful company, very flexible and responsive. Really impressed by the speedy and impeccable service levels from Chloe Chappell in particular, updating pay slips over a weekend to help accommodate overtime payments for our nanny.

October 20, 2021
Unprompted review
Rated 5 out of 5 stars

What a breath of fresh air!

What a breath of fresh air! The staff are so friendly and helpful, genuinely a pleasure to deal with and head and shoulders above the other providers in the market. They are solution focused and positive and clearly know exactly what they are doing. I wouldn't go anywhere else.

October 12, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I will not hesitate to use Nannypaye again and I am more than happy to recommend them. Friendly, efficient, knowledgable and unfailingly helpful staff. And a very reasonably priced service. 10/10!

October 4, 2021
Unprompted review
Rated 5 out of 5 stars

Accounting for employing a nanny

We have used NannyPaye for more than 10years for all salary, pension and tax related accounting for our nannies.
We never had any problems with any of the above and in any questions or queries were dealt with friendly and swiftly.

September 30, 2021
Unprompted review
Rated 5 out of 5 stars

I highly recommend NannyPaye.

I highly recommend NannyPaye.
We have used them for seven years and they were always very helpful and keen to do as much as possible for us. This was especially notice during furlough when a lot of extra work was needed on their part...and done...at no extra cost. Their documentation and calculations were always correct and up to date.

September 21, 2021
Unprompted review
Rated 5 out of 5 stars

Shelly is an ANGEL

What I can I say but Shelly is certainly an ANGEL
Such a rare commodity sadly to find an empathetic , caring , decent, efficient ,and most importantly willing to do all she can to help ensure that the employees ie Nannies
Are treated correctly fairly according to the law
Thank you shelly

September 15, 2021
Unprompted review
Rated 5 out of 5 stars

I've been using NannyPaye for about 18…

I've been using NannyPaye for about 18 months and I have always found them really helpful, quick to respond and have generally made being a nanny employer much simpler. Sadly I've had to let my Nanny go, but Shelly has made the process much simpler for me in sorting out all the final bits and pieces for the end of the contract. Thank you Shelly and the team!

September 10, 2021
Unprompted review
Rated 5 out of 5 stars

Nannypaye are excellent

Nannypaye are the most helpful company I have ever dealt with. As a first time employer of a nanny I was at a loss where to start. Nannypaye helped me navigate all the HMRC requirements, NI contributions, pensions and contact. Everyone I have spoken to has been well informed and really good at explaining. They always answer the phone and reply to emails. Just fantastic. I’d give them more than 5 stars if I could.

September 9, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look