NannyPaye Reviews 

398
TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Great service over a number of years. Friendly, very responsive and just made the admin burden of salary / pensions incredibly easy to manage.

Rated 5 out of 5 stars

I have used NannyPaye for almost 9 years and always have had excellent service. Having the weekly payment, pension and HMRC taken care of for our housekeeper has been seamless. Reminders are always s... See more

Rated 5 out of 5 stars

I've been using the service for a year now, never had any issue. Staff are friendly, easy to talk to, and alway happy to anwser your questions and concerns. Highly recommend! P.s. A late compliment... See more

Rated 5 out of 5 stars

The team at NannyPaye looked after my business (circa 60 full time and hourly paid employees) for over 8 years, as well as my private employee for many years. I can honestly say, their service is sea... See more

Company details

  1. Payroll Service
  2. Payment Service
  3. Tax Advisor
  4. Tax Consultant
  5. Tax Preparation
  6. Tax Preparation Service

Written by the company

NannyPaye provides everything you need as an Employer of a nanny, housekeeper or other domestic staff. Our all encompassing service meets all of your legal obligations for payroll and pension, as well as contracts and employment and advice in all aspects of being an Employer or a nanny, housekeeper or other domestic staff. We are here to guide you through the whole process (or in reality, just do it all for you).


Contact info

4.8

Excellent

TrustScore 5 out of 5

398 reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(398)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and value for money

We have used NannyPaye for a number of years and they have been extremely helpful and excellent value for money.
Very easy to call and speak to someone knowledgeable and always quick to reply to emails.
They did the basic payroll bits very well but also provided employment contracts and general advise and seamlessly dealt with the entire maternity pay process for us, twice!
Highly recommend.

November 17, 2023
Rated 5 out of 5 stars

Efficient, friendly reliable

Efficient, friendly and reliable service what more can I say. Well worth the money

November 13, 2023
NannyPaye logo

Reply from NannyPaye

Hi Patricia, Thanks for your kind review it really sums up what NannyPaye is all about.

If we can help with anything further we are always here to help.

The NannyPaye Team

Rated 5 out of 5 stars

NannyPaye are excellent

NannyPaye are excellent! - we've been with them for years. They're reliable and efficient and I dont have to worry about anything!

November 13, 2023
NannyPaye logo

Reply from NannyPaye

Dear Rachel,

Thank you so much for your kind review. It has really started our week off with a smile in the office, we appreciate you taking the time. Wishing you a wonderful week ahead.

The NannyPaye Team

Rated 5 out of 5 stars

Helpful company who provide a…

Helpful company who provide a responsive and excellent service. Quick to get back on queries and lovely customer service.

October 25, 2023
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Reply from NannyPaye

Dear Victoria,

You are very kind and we are so grateful for your lovely review. If you need any further guidance or advice please don't hesitate to contact the team.

The NannyPaye Team

Rated 5 out of 5 stars

Fantastic responsive service

They are very responsive by email and phone, and have always been there when I’ve needed them. They provide a great service and have helped me with every query I have had quickly and efficiently, including help with contracts and set up, pension, holiday, sick leave, maternity etc.

September 21, 2023
Rated 5 out of 5 stars

Great service- and piece of mind with all aspects of employing our Nanny

We have used NannyPaye to employ our nannies for the last five years. They have always been fast and efficient, offering a comprehensive service, supporting all aspects of our Nannies payroll, pension and employment contracts. They have been excellent, supporting us as our Nanny was on maternity leave and advising on compliance with all aspects of this process. I cannot recommend them highly enough.

September 21, 2023
NannyPaye logo

Reply from NannyPaye

Thank you so much for your kind words, Paul. We really appreciate you taking the time to share your experience with us. We look forward to working with you for another 5 years as well!

Rated 2 out of 5 stars

They’re not set up for nanny Share

They’re not set up for nanny Share. They calculated tax incorrectly ignoring our nanny’s other job which resulted in £2k sudden charge from HMRC. Takes days to get any answer from them. I would only use them for very basic situations.

September 14, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent consistent service and support

Used service for five years. Very responsive to any queries asked on an ad hoc basis. Used through Covid and gave advice on furlough etc for no extra fees. Otherwise monthly payroll service provided consistently and timely with no issues.

August 8, 2023
Rated 5 out of 5 stars

Highly recommend

We switched to NannyPaye during Covid and it was the best decision. The customer service is great and quick response times. We highly recommend!

July 24, 2023
Unprompted review
Rated 5 out of 5 stars

This service is fantastic

This service is fantastic! They helped us with payslips, tax and other administrative things regarding hiring a nanny. Highly recommend if you want to decrease your mental load.

July 18, 2023
Rated 5 out of 5 stars

Great service

The team at Nanny Paye have always been so helpful with guidance and recommendations. They are friendly, professional and quick at getting back to any queries. Would recommend this service to others.

July 12, 2023
Rated 5 out of 5 stars

Really slick service

Really slick service. They always reply promptly to queries and have taken the hassle out of payroll. Would definitely recommend.

July 12, 2023
Rated 5 out of 5 stars

An astonishing company

An astonishing company. Setup easy. Understanding easy. Complexities like maternity leave and redundancy incredibly smoothly and rapidly explained and handled.

I think the fastest and most accurate and helpful communicators I've ever dealt with.

July 11, 2023
Rated 5 out of 5 stars

I am pleased with the service I…

I am pleased with the service I received from NannyPaye. They are very professional and repond quickly to the queries. I recommend NannyPaye's service to the people thinking of employing a Nanny.

July 9, 2023

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