NannyPaye Reviews 

398
TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Great service over a number of years. Friendly, very responsive and just made the admin burden of salary / pensions incredibly easy to manage.

Rated 5 out of 5 stars

I have used NannyPaye for almost 9 years and always have had excellent service. Having the weekly payment, pension and HMRC taken care of for our housekeeper has been seamless. Reminders are always s... See more

Rated 5 out of 5 stars

I've been using the service for a year now, never had any issue. Staff are friendly, easy to talk to, and alway happy to anwser your questions and concerns. Highly recommend! P.s. A late compliment... See more

Rated 5 out of 5 stars

The team at NannyPaye looked after my business (circa 60 full time and hourly paid employees) for over 8 years, as well as my private employee for many years. I can honestly say, their service is sea... See more

Company details

  1. Payroll Service
  2. Payment Service
  3. Tax Advisor
  4. Tax Consultant
  5. Tax Preparation
  6. Tax Preparation Service

Written by the company

NannyPaye provides everything you need as an Employer of a nanny, housekeeper or other domestic staff. Our all encompassing service meets all of your legal obligations for payroll and pension, as well as contracts and employment and advice in all aspects of being an Employer or a nanny, housekeeper or other domestic staff. We are here to guide you through the whole process (or in reality, just do it all for you).


Contact info

4.8

Excellent

TrustScore 5 out of 5

398 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(398)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Using Nannypaye was a great decision.

Nannypaye have provided me with services for the last 2.5 years and have been 100% professional and supportive throughout. Explanations are clear, questions are answered promptly and support given when needed.
Would happily recommend to anyone wanting to hire a domestic employee.

March 8, 2023
Rated 5 out of 5 stars

NannyPaye are brilliant

NannyPaye are brilliant - quick to answer all my questions regarding nanny hire, happy to accommodate changes & requests & just generally happy to help & advise. They make everything so much easier. Ross, Theo & George (among others) have all been great. Thank you for your help!

March 8, 2023
Rated 5 out of 5 stars

NannyPaye have been great throughout…

NannyPaye have been great throughout the last 2 years I have used them. Competitive pricing and efficient setup of services. They always responded to any queries efficiently and effectively. They were more than happy to spend time to explain each stage and clarify anything that I wasn't sure about. Highly recommend - many thanks

February 27, 2023
Unprompted review
Rated 5 out of 5 stars

Such an amazing service

Such an amazing service, so easy to get in touch straight away with a real kind person solving any issue , I would recommend this service as it is amazing to be stress free with all admin for paying a nanny. I wish this service exist in France ! Thank you

January 31, 2023
Unprompted review
Rated 5 out of 5 stars

Responsive team, stellar experience

My experience with NannyPaye has been absolutely perfect. The team is lovely, professional and incredibly responsive: I'm always getting same day response for my queries and often only in just a couple of hours. Highly recommend!

January 27, 2023
Unprompted review
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Reply from NannyPaye

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.

Rated 5 out of 5 stars

Great support highly recommended

Very helpful and responsive. Highly recommended.

May 12, 2022
Unprompted review
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Reply from NannyPaye

Thank you so much for sharing your positive experience with us, it really helps us to ensure that we are providing the best service possible. Our whole team loves hearing our positive reviews.

Rated 5 out of 5 stars

Love Nannypaye!

Love Nannypaye!! Honestly the knowledge these guys and girls have is incredible .. the amount of times I have called or emailed with queries and they are amazingly helpful! :)
I would class myself as annoying (haha) with the amount of times I’ve had to call/email but the responses I get are so professional and so responsive, having a Nanny is new to me so there’s lots of unexpected things cropping up but the employees at Nannypaye takes the time to go through everything and time again if you’re still not clear and they don’t get frustrated or sound irritated at all during the call (like I’ve had in the past with other call handlers) they don’t rush the call, you are their main priority for however long it takes … I can’t rate them highly enough!!
I have and will continue to tell my friends who are thinking about getting a nanny to trust Nannypaye.
The relief and confidence you feel having them working alongside you is great! :)
I have spoken to a couple of people regularly who have helped me so much (even when I’ve probably asked quite a self explanatory question) and they have been fab!! So thank you Ross, Maria and Terry for all the help and being so patient and kind :)

Fabulous team!! :)

January 24, 2023
Unprompted review
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Reply from NannyPaye

Thank you so much for taking the time to write such an in depth, hilarious review. Of course, none of us think that you are annoying!

We always love to speak to lovely people, by phone and email, and so we welcome your contact! We have all the time in the world for you, it's much better to ask all the questions and fully understand, than to try to muddle through and make mistakes.

Ross, Maria and Terry were all thrilled to hear you mention them in particular, thank you so much for the feedback.

Rated 5 out of 5 stars

George was helpful and reassuring

January 19, 2023
Unprompted review
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Reply from NannyPaye

Thank you so much for taking the time to leave this lovely five star review. George is genuinely touched. Many thanks, NannyPaye

Rated 5 out of 5 stars

Recommended Service

Let me take this opportunity to let you know that the service I received from you all was always fantastic, everybody I spoke with was always very knowledgeable and I would always get very fast replies.

January 3, 2023
Unprompted review
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Reply from NannyPaye

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our clients.

Rated 5 out of 5 stars

Amazing service, excellent value for money

I have been working with Nanny PAYE for 3 years and they have been so helpful and are utterly invaluable. Here are some examples of their great service.

- Whenever you call, it doesn't matter who you speak to, they're always equipped to give you an answer. They never pass the buck around the team.
- They work invisibly in the background to make sure I am 100% compliant with the pension regulator
- They respond quickly to emails regarding any questions I have regarding PAYE, seamlessly processing all requests from the benign to the complex

January 3, 2023
Unprompted review
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Reply from NannyPaye

Thank you so much for taking the time to share your experience with us, we are so happy to hear that you are loving our service here at NannyPaye.

This feedback really helps our team to know that they are doing a great job and we are thrilled to be able to assist you.

Rated 5 out of 5 stars

Very happy

Lovely company, efficient, honest, reasonably priced. Have used them since we hired our first nanny over three years ago and have no reason to go anywhere else. Highly recommended, I wish the business all the best.

November 24, 2022
Unprompted review
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Reply from NannyPaye

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.

Rated 5 out of 5 stars

Great assistance

Great assistance
Always a quick reply and with a solution

October 31, 2022
Unprompted review
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Reply from NannyPaye

Thank you so much for your 5-star review, we absolutely love every review that we recieve! We will share this with the team to let them know to keep up the amazing work.

Rated 5 out of 5 stars

Great Service!

I have been with NannyPaye for nearly 10 years. They have consistently surpassed my expectations, always so helpful and knowledgable.

I have had to change employee hours at short notice, deal with tax calculations and ask for expert advice on laws surrounding employment, and have always had a prompt and courteous response. Very happy with the service !

October 18, 2022
Unprompted review
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Reply from NannyPaye

What a fabulous review, thank you for your kind words! Nothing tells us more that we are getting things right than a five star review from a ten year client.

We look forward to continuing to work with you and support you in any way we can.

Rated 5 out of 5 stars

Highly recommended!

I had an excellent experience with this company. Very efficient, made everything super easy, and always fair.

October 12, 2022
Unprompted review
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Reply from NannyPaye

Dear Margaret, thank you for giving our team such a lovely start to the day. We are so happy you have enjoyed your experience and we are really grateful you have taken the time to share this. Enjoy your day!

Rated 5 out of 5 stars

Nanny Paye are excellent!

Nanny Paye are excellent. They are very kind, so helpful, and answer all my queries really fast go. The whole staff team go above and beyond to help me. As an extremely busy parent of two small children - they make my life and childcare arrangements a breeze. I am enormously grateful to them and the yearly subscription pays itself in the services they offer.

October 6, 2022
Unprompted review
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Reply from NannyPaye

Dear Aoife, Thank you so much for taking the time to leave this lovely review. George who you were dealing with is genuinely touched and you have certainly made is Friday. Wishing you a wonderful weekend.

Rated 5 out of 5 stars

I couldn't be more happy and recommend…

I couldn't be more happy and recommend this company. I've been with them over 6y and all I can say is positives. They are so professional and always there to help you above and beyond. Thank you guys!!

October 5, 2022
Unprompted review
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Reply from NannyPaye

Dear Yana, thanks for leaving us such a wonderful review. We are thrilled at how happy you are and our team will definitely be happy to read what you wrote. It really does mean a lot to us! Have a lovely evening.

Rated 5 out of 5 stars

NannyPaye gives all round fantastic service

I have been using NannyPaye for several years and have found the service provided from everyone I have encountered to be fantastic: they respond quickly and efficiently and have been able to answer and resolve countless queries and problems I have had over the years. They really do take the stress out of employing a nanny.

September 29, 2022
Unprompted review
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Reply from NannyPaye

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.

Rated 5 out of 5 stars

Nanny Paye sep 2022

Flawless service from start to finish. Went above and beyond always picking up the phone and responding promptly to multiple queries. Particular mention for Terry, fantastic assistance

September 26, 2022
Unprompted review
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Reply from NannyPaye

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Terry and the whole team are here for you anytime.

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