Really liked Nanogen root thickening spray it arrived well packed in a recyclable package which could be used again.First time useing this product arrived on time by delivery service .
Company replied
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Review summary
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Based on these reviews
Very helpful when my original order went to thecwrong address, sent a replacement immediately. Now l have the product, l am absolutely over the moon with it! Makes my hair look so muh better, meaning... See more
Company replied
I started using Nanogen a few months ago on the advice of my hairdresser and it has changed my life. The Nanogen fibres have made my hair look so much thicker and healthier giving me so much more conf... See more
This scalp serum is the best hair growth product I have ever got my hands on! The texture is not oily at all and is very quickly absorbed onto the hair, without leaving any residue. After using this... See more
Company replied
Company details
Written by the company
The Science of Thicker Hair. With over 20 years experience, we are proud to be the experts in hair fibres. Nanogen were the first to launch Hair Fibres in the UK and have a patented delivery system perfect for men and women suffering from hair loss. All purchases from Nanogen.com come with a 30 day money back guarantee.
Contact info
730 Centennial Park, elstree, WD6 3SZ, Hertfordshire, United Kingdom
- 02084582500
- hello@nanogen.com
- nanogen.com
4.5
Excellent
668 reviews
Replied to 95% of negative reviews
Typically replies within 1 week
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GREAT PRODUCT AND GREAT CUSTOMER SERVICE
July 3, 2025
Miracle hair cover
When I bought this hair powder for my thinning grey hair, I had hopes it may help a little, but Wow it is marvellous. The colour Grey is the perfect shade for my hair, it is easy to use and hides any sign of hair thinning. Cannnot tell you how pleased I am. Thank you.
June 25, 2025
On my last purchase of your white have… very disappointed
On my last purchase of your white have fibres I was very disappointed as for a white and grey. It is just like thick clumps of powder and does not blend in or look good in anyway very disappointed and Mr John Fagan
June 24, 2025
Reply from Nanogen
Hi John, we would be more than happy to help get this resolved - we offer a money back guarantee if the products are not to your satisfaction. We can also offer advice to make the fibres blend in naturally and look their best - clumping is usually a result of applying to wet hair, or having styling products on the hair or hands. Email Claire at hello@nanogen.com and she will happily get this sorted for you!
Turned my skin/hair yellow!
Black Hair Fibres turned my skin/hair Yellowy Greeny colour, emailed the company and got no response. I do not recommend buying this product, waste of money and company doesn't care.
June 9, 2025
Reply from Nanogen
Hi, we are very sorry to hear of your experience, we have never had a complaint of this type before and cannot see any reason why our hair fibres would cause this issue. We normally respond to customer queries within 24 hours and can only apologise for the slow response while we have been investigating. Claire from customer services will be in touch with you as soon as possible.
Good root lift
Have used the fibres for years and was keen to try the root lift spray. Found it a bit sticky at first, but much better after using hairdryer. It gave a good lift, making hair look fuller and bouncier.
June 10, 2025
Love this shampoo my hair feels…
Love this shampoo my hair feels stronger and fuller since I started using this shampoo, other shampoos I was using ment i had to wash my hair everyday day, now I only wash my hair twice a week
June 2, 2025
Awesome service, perfect communication
I’m truly impressed with the brand and their commitment to loyalty. The service is excellent and highly client-oriented. I’ll definitely be recommending it!
June 5, 2025
I have used the product frequently on…
I have used the product frequently on previous occasions and have always been very satisfied with it.
June 7, 2025
I've still not received my package
June 4, 2025
Reply from Nanogen
Hi, our sincere apologies that you have not received the parcel, according to the tracking details (this should have been shared with you) this has had 3 attempted deliveries and had now been returned. We will make sure to get a replacement out to you immediately - Claire at customer services will reach out to confirm your address and contact details are correct so we can see why the delivery has failed. Sorry our couriers have let you down on this occasion.
Works great
May 28, 2025
Great reliable company and quality products.
This is my second order from Nanogen. I love the blow dry spray, it works perfectly for my hair. The delivery is very swift as well. Will certainly be ordering again.
June 4, 2025
While I can't comment on the product…
While I can't comment on the product yet, this would be my own fault. I can say their customer service is amazing.
June 4, 2025
Amazing product can’t recommend enough…
Amazing product can’t recommend enough ,will be buying again and again
May 31, 2025
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